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THE TRUHT ABOUT ROOMSAFES
IN HOTELS AND RESSORTS WORLDWIDE. THERE IS ALWAYS A MASTERKEY
(OR MASTERCODE FOR ELECTRONIC SAFES)
BY THE STAF OF THE HOTEL OR RESSORT. THIS IS A VERRY BIG PROBLEM
ALL OVER THE WORLD. (THEFT
FROM YOUR LOCKED ROOMSAFE ) READ THIS REVIEWS PLEASE
!!!!!! AND UNDERSTAND
THIS WORLDWIDE BIG PROBLEM. THOUSANDS OF
THIS ORIGINAL REVIEWS YOU CAN READ AT WWW. TRIPADVISOR.COM
SEARCH FOR
MONEY STOLEN SAFE
------------------------------ Think your money is safe in the hotel roomsafe? Think again—and beware My wife and I recently went to Rome on vacation and stayed at the sleek, modern xxxx Hotel. On our first morning we noticed some mold around the shower and called housekeeping to ask them to take care of it. Shortly thereafter we left the room, but not before Ombudsman: Daylight Robbery I had stowed our passports, jewelry, credit cards, and cash in the in-room safe and had keyed in a code and locked it. We went to the lobby, dropped off our room key, and spent the day walking around the Eternal City. When we returned, the front-desk clerk told us that the shower had been cleaned and the area around it repainted. As a result, we couldn't use the bathroom, so he assigned us another room. We packed up our belongings, but when I tried to open the safe, the code did not work and the display panel kept showing an error message. I called the front desk, and minutes later a hotel employee appeared with a handheld device that immediately opened the safe. He didn't ask us for, or need, the security code I had punched in that morning. I found the speed with which the small, easily concealed contraption unlocked the safe unnerving. I pulled out our valuables and discovered that some of our cash, about $500, had gone missing from the $2,000 that was there in the morning. I immediately called the manager and told him about the theft. He suggested that we go to the local police station to file a report, which we did. Upon our return, the hotel manager advised us that he would handle our claim promptly and equitably. A few days later, once we were back home, I called the xxx for an update on my claim. The manager assured me that it was being handled by the hotel's insurer and that I should not worry. But all I have been able to do is worry—after all, $500 is no small sum. Over the weeks, I have made numerous phone calls and sent multiple faxes and e-mails to the xxxx and its insurer—all to no avail. Every time I get through, I am told to wait a few weeks for the claim to be settled. The "few weeks" have now stretched to three months with no resolution in sight. Can you help me get my money back? This review is the subjective
opinion of a robbed traveler and not of milockie.com Punta Cana:xxxxxxxxxxxxxxxxxPunta Cana: "Credit Cards Stolen We returned home on June 24th, and on Monday, June 26th received a call from our bank stating unusual activity on our account. It turns out that there were fraudulent charges in the total amount of $1870 using our ATM card number in Brazil. We are Allegro Vacation Club owners On the first day, we put our wallets and personal items in the safe. Our wallets stayed in the safe the entire week. We did not use our credit/debit cards at all. We believe someone came into our room, opened the safe , and copied the numbers from our credit cards. We now have to cancel all of our credit/debit cards, in addition to bouncing checks because the thief used our checking debit card. This is the first time this has ever happened to us. The security in the xxxxxxxxxxxxxcertainly leaves something to be desired. We believe someone who worked at the hotel with a master key to our room and safe entered our room and stole our credit card numbers. We had heard this happen to a colleague who used an ATM in DR, but assumed it was an isolated case. This has really put a black cloud on an otherwise enjoyable vacation and will prevent us from going there again. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Hi everyone, It does not matter what hotel you are staying at because it can happen anywhere. I would never use the safe in the room as it is often the place where the items are stolen. I lock all my important items including money in my large suitcase. No one can get into it or walk away with a large suitcase. I travel
many times a year and I never had anything stolen.
I stayed at different hotels and I know that people had items stolen
from the safe very often.!!!!!!!!!!!!!!!!!!!!!!!! Just a message to anyone going to the XXX, You will have an awsome time but theres a BUT. We went for my sisters wedding and she put all her money in the in room safe and on the last day she had £180 stolen from inside the locked safe !! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Ocho Rios: xxxxxxxxxxxxxxxxxxxxx: "Stolen Cash from Safe" Just returned from xxxxxxxxxxxxxxx Jamaica. I will never return nor would I ever recommend this resort. We were doing fine until our safe was accessed by an employee and we had cash money come up missing out of the safe. We were more or less called liars from the resorts security staff. The resort took no responsibility for anything. Our friends that traveled with us also had cash money taken out of a suit case. My girlfriend entered her room 2 days prior to us departing to find there closet doors wide open closet lights on and their safe standing wide open!! Luckily they had nothing taken. These safes just don't open on there own. We talked to several other people at the resort and they also found their safes open upon entering their rooms, but thought they had accidently left the door open. If you have already booked your vacation do not place anything of value in your safe. Leave it at home or keep it with you at all times. They only took cash. We also told that one of the security guys had asked some kids if they wanted to smoke marijuana. You could get it right from the locals next door over by the piano bar. The beach area is very small but never too crowded. The pools stays very busy. Xxxx and Xxxx at the bar was the best!! They always kept the place alive. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cancun! Hotel El xxxxxxxx I just got back from staying at El xxxxxx with 5 other girls and overall had an awesome time. 2 downfalls..1 3 of us got our money stolen. Now when it first happened it was bad cause my friend left it out on the desk..which meant someone went into our room and took it. The next time it was stolen out of my friends purse in the bottom of her bag meaning someone went into their room and looked through all her stuff and the last time they took it out of the safety deposit box...which f*ckin sucked! My advice...travellors cheques people! Second downfall...our beds were never changed...not that we cared since when we arrived home in the early hours of the morning we just passed out...but still...bed was a lil sandy. Otherwise wicked hotel awesome friendly staff awesome beach would forsure go back again. Drinks were pleantiful food was pretty good and the beach was too good to be true...so much fun! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Hotel xxxxxxxxxxx We stayed at the Hotel xxxxxxx and although we thoroughly enjoyed our stay in Havana in April, it was despite the best efforts of the xxxxx Hotel. We had booked two nights there at the begining of our holiday, transferred to xxxxxxx for 10 days and another two nights at the xxxxx to finish. Our transfer to xxxxxxx meant we had to leave the hotel at 4am. So we were half asleep when we left the hotel. On our arrival at xxxx we dicovered that £180 had been taken from a wallet held in the room safe at the xxxxx The safe in the room used the same key card as the door to the room. Looking back, this fundamental security flaw meant that it didn't require a rocket scientist to arrange for a copy to be made and used at an opportune time to have a quick look in a room safe to see what might be there. We reported the theft to our tour operator xxxxx and a fax was sent from xxxxxxx to their Havana office on the same day. On our return 10 days later i had expected an investigation to have taken place but no one at xxxxx was aware of the fax until it was found a day later. All attempts to discuss the theft with a Hotel Offical were ignored and the xxxxx rep could not arrange a discussion with anyone about the theft either. I would definitely try to book somewhere other than this hotel when visiting Havana again. We met some wonderful, open and friendly people during our stay there, but none of them worked in this hotel. And for the record i wouldn't touch xxxxx with a barge pole either. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ xxxxxxxxxxxx Costa Dorada My husband, daughter and I have just returned from a 2 week Holiday at the xxxxxxxx Costa Dorada. Please, please read this report if you are considering booking a holiday at the xxxxxx Costa Dorada as we ourselves booked this holiday after reading the rave reviews on different internet sites. Good Points English People - We made lots of new friends and the support from them was amazing. One lady that we didn't even know came running up to us when she was departing to say that she had 100 US Dollars left if we wanted them. Food - A wide choice at breakfast from croissants and cheeses to a full English breakfast. The bacon was the best we've ever had on holiday. The smoothies are also a must. Entertainers - Especially xxxxx and xxxxxx The Lion King show is definitely the highlight of the holiday. It's the best show that we have ever seen performed by the entertainers and children. Bad Points We also had money stolen from our safe (700 US Dollars), £150 English Pounds and our Flight Tickets. We presume that they may have thought the tickets were traveller's Cheques as they are in a book. The money was stolen when we were on a trip to Ocean World. A Rep. from Ocean World is present in the Hotel for at least 18 hours a day! Guest Services With the exception of xxxxxxx. Laughed at us when the theft was reported. Accused us of lying as they said that there was only ourselves and the Head of Security that can access the safes. Which is a lie on their behalf as all the security people walk around with screwdrivers and Duracell batteries on their belts to change the batteries on the safe when they have worn down. Lots of things didn't add up. A technician had been in our room when we hadn't reported a problem and they said that it was to fumigate it and there was one of the security guards with him when it was being done. The room was not fumigated when they say as it had been done 2 or 3 days previously as we'd received a note the night before telling us to cover any food that was in the room and we could smell it when we returned. We had a telephone call 2 nights previous to the theft when we were getting ready to go for our evening meal. It was from a male with a Spanish accent asking, "Is Peter there? Sorry wrong room Number". I was suspicious and left the T.V. on when we went for Dinner. I informed Guest Services that we were reporting the theft to the Police and they said that if we wanted to waste more money then that was up to us as nothing would be done and they would just laugh at us. I was also threatened by the Head of Guest Services, he said that as I'd been seen going round telling English people what had happened that I may not be going home when I should, as I myself was commiting a crime as I couldn't prove that the money had been stolen from our safe! I believe that because we were insistent on going to the Police, we were terrorised on our last night. We received 2 telephone calls, yes from a male with a Spanish accent. The 1st siad "It's Peter", then put the phone down, the 2nd call half an hour later said, "Is Peter there? My husband said, "Hang on a minute, who is it?" they then put the phone down. We left the phone off the hook but we were too petrified to go to sleep that night as we thought that they were coming back for our packed suitcases. I would be very interested to find out how many people this has actually happened to. I couldn't believe it when I saw a report on your site dated May 2006. Why is this still going on and how backward are they in using the same name? The staff believe that nothing can be done as I told them I would try my best for our Holiday from Hell to be publicised so it isn't allowed to happen to anybody again and they laughed at me and said, "You try it". Apparently xxxxxxxx sister company is one of the biggest hotels in Tenerife and that is why the staff believe they can't be touched. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Puerto Morelos: xxxxxxxxxx: "Unhelpful & Thieving Staff" This was absolutely my worst trip to Mexico EVER!! There were close to 50 of us at xxxxx for a week long wedding celebration. Half the guests had items stolen from their room includingme, which had $600 stolen from our room SAFE!! The manager did a room key check andsaw the only person to enter our room that day was the maid, but said he had noproof she hadaken the money so did nothing about the situation. I'm sure she will do it again. Many otherguests had items taken from their rooms as well. Nothing was done! Half of our party had nohot water, working air conditioners, etc. You would think after being with a group who spentthousands of dollars on this trip the hotel management would help their unhappy guestsretrieve stolen items, but this was not the case! I will NEVER visit this hotel again for as longas I live!!!!!! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Puerto Morelos: xxxxxxx xxxx Cancun: "WARNING Money stolen from safe!" Exxxxxxx is a gorgeous resort. The restaurants were great and the rooms were kept very clean. I just returned home yesterday from a week with my husband and 3 other couples. We were having a great time until day 5 when my girlfriend went to get money out of her room safe. The safe would not open. When the staff came and opened the safe she discovered almost $470.00 was missing!! The staff then proceeded to go thorough all her things turning all her pockets inside out and rummaging through everything. I can only assume they didn't believe her. They probed the safe and recorded the time the safe had been opened so far ,they then interviewed her and her husband and said they would investigate and let them no their findings by the following afternoon. When they went to the front desk the next day they were told sorry all the information had been erased and they would have to go to the police station in Cancun if they wanted to pursue this matter farther. In other words she was out of luck! They did not offer any kind of compensation Great resort but be careful! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Amsterdam: Hotel xxxxxx xx: "Watch Out For The Safe" Our European holiday started on Tues 10th June from Auckland, New Zealand. One of our stays was at xxxxx xx, Amsterdam for 2 nights 21st and 22nd June and have just arrived home from London. On our entire trip we kept all money on our persons. At Europa we used the safe to store our UK pounds. On arriving in London, I was UKP 60 short and my husband UKP 130 short. Whoever had access to our rooms and safe was clever enough to realise that by taking all the money, the alarm would be raised, but by just taking a portion would be unoticed! This matter will be taken up with the hotel but a positive result is not expected. Our travel insurers may also take a suspicious view but there you are.....people be alert! We are extremely careful people so this is a very large disappointment. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ avoid this hotel like the black plague xxxxxx Hotel Playa Dorada Where do i begin. At hotel xxxxx, i got $400 dollars stolen out of the safe in my room along with my cell phone. The hotel employes are the only individuals who have access to the room, however, the owner took no responsibility whatsoever. She would not help at all, and blamed the missing money on myself. She was very rude. Also, workers started hammering nails and working on the hotel every morning at 8:30 and continued throughout the entire day. One morning our hot water went out and we were stuck taking cold showers and another day our electicity was out so we had no a/c. it was 115 degrees outside, so you can imagine how hot it got in the room. There are lots of other hotels in the playa area that would be a much better choice. My advice is to avoid hotel xxxxx, try to find a place you can trust. getting all of your vacation money stolen on the second day is not fun...believe me. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Ciego de Avila: xxxxxxxxxxxxxx & Resort: "Caution!!!!" My wife and I went to the xxxxxxxx resort for our Honeymoon. We were really excited as this was our first trip anywhere, and were looking forward to having some fun. The resort is really nice and well maintained. The food is decent, but there is nothing like a home cooked meal. Beach was awesome. Tipping the staff really doesn't get you anything in return, service was medicore at best. Rooms are very nice but not that clean, ants in the room but not a big problem, and sheets were never changed for the week we were there. Now to the big problem we had at this resort. We had all our money stolen. And by stolen I mean taken from our LOCKED safe. Luckily they didn't take our passports, camera and watches, which were also in the safe. We confronted the resort about the theft and they did nothing about it...actually the manager was a bit threatening to me and implied if I reported this incident something would happen to me. Needless to say I didn't feel too comfortable. We met another couple the day after and they too had money stolen from their locked safe. Coincidently enough we shared the same maid as the other couple who was robbed. Same result from resort...not their problem. So word of warning to anyone going to this resort...be very cautious of the safes in the room...they don't keep anything SAFE!!!! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Playa del Carmen: xxxxxxxxxxx: "Money stolen" We stayed at the Rxx xxxxxxxx and we were having a wonderful time until we discovered thatmoney was missing from our room safe. Some of our money was left but most was stolen! After this incident it was hard to enjoy ourselves and feel safe. We notifed the hotel asst. manager of the theft, we were treated very rudely and they pretty much denied that it could have happened. He never apoligized to us - just denied it, defended his staff and said we should look elsewhere for our money. He insisted there was only one key but I am not convinced of that. How else could our money be missing. Beware and watch your stuff! It really ruined our vacation for the remainder of the time. Very disappointed in how we were treated. I had read several reviews prior to going and only a few stated problems with theft - now I know it's true. I can no longer recommend this resort or go back there. It's a shame that one bad apple ruined our outlook of this resort. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Rxx xxxxxxxx xxx we check into the Rxx xxxxxxxx xxx in Negril around 4:30 p.m. ecstatic to be in a tropical paradise for 6 wonderful days. Since there are four of us, we are given adjoining rooms. Upon checking in, we are given a bolt and key for the safe's in the two rooms. We are told to make sure we place our valuables in the safe and do not lose the key, since it would be a 50 dollar fine for a lost safe key. We unpack our belongings and place money, cell phones, jewelry, passports, airline tickets, etc. in the safe. Besides the occasional shower or two, the next three days are wonderful. We are having a great time basking in the sun and drinking rum runners with little umbrellas. Now I have heard to be careful in Jamaica because the people there have 'sticky fingers.' We are careful with our bags, and do not EVER leave anything unattended. Since we are staying at an all inclusive resort, money is not really needed all of the time. Besides, we all had some money from before that we were using to tip the staff (which we did VERY OFTEN). We found no need to go into the safes until Sunday around 4:00. Three of us decide on Sunday afternoon that we were going to actually leave the resort and go to Margaritaville for a late lunch and some drinks. Before leaving, two of the girls go into their safe to get some money for this fun day out we thought we are going to have. They open the safe to discover all of their cash and two credit cards are gone. $700 and an Visa and American Express card to be exact, GONE. The room now turns into complete panic mode. There was no signs of breaking into the room. And the lock on the safe wasn't broken either. The key was never left alone. Someone was let in, and had a key to OUR SAFE. We call the front desk and our advised to come directly to the lobby. We go to the lobby and are met by the head of security. We proceed to tell him what happened, all the while receiving piercing stares from staff at the front desk. Like they are thinking, 'How dare you accuse US' The head of security follows us to the room to look around. The police are called and after about an hour a 'detective arrives.' He also comes in wearing jeans, a tropical button up shirt and hat. He is carrying a Marble copy book. Is he really going to write a police report on loose leaf?? He looks at the lock on the safe and the doors in the room for about a total of 5 seconds and throws the lock on the bed and says in a heavy Jamaican accent 'No sign of breaking in hear Mon.' He stays for about an hour trying to understand what we are telling him. It isn't that difficult. We were robbed. The robber was let in by someone at this resort. What is so difficult about that. At this point, we advise the staff that we need to make numerous calls to the U.S. And we also advise them that we are NOT paying for them. We were violated on your grounds, the least they could do was foot the phone bill. Since it is Sunday, many places are not doing business. We find out that in fact one credit card was used, but the details wouldn't be available until tomorrow. The detective tells us that there is nothing more he can do until the report of the card activity is available. He gives us his card and tells us to call him in the morning. We then leave our room to meet with the Manger of the whole resort. We tell him what happened. We tell him that we do not feel safe and we want to get the next flight out of here. We tell him that we don't even HAVE to get a flight to Philadelphia. We just wanted to be back on American Soil. We tell him if we can't leave tonight, we want to have extra security at our front door and back veranda door. The general manager looks at us like WE are the criminals. He tell us that there is only one key to each safe. He tells us that we must of lost our key. He tells us that we have two rooms, maybe Myself and the other 'American Girl' stole the stuff. He says maybe we brought locals back to our rooms. He tells us that he can't get us a flight. And more importantly, he tells us there is nothing he can do and that the hotel isn't responsible for anything. Basically rubbing, no even better grinding salt into an already deep open wound and saying it's your problem girls. I then ask for access to the internet to try and book our own flight out of this hell hole. He tells me to go into the gift shop and buy and internet card. Appalled at what is happening to us, we return to the room and decide that we will just go to bed and wait until the morning, when we have the credit card report. Scared to death, all four of us sleep in the same bed. We don't know how this intruder got in and whether or not he would be back. Most of the staff knew what was going on, and every place we went, we received stares and glares from staff. Who's to say whoever let him in to our room didn't call him and tell him that we are onto him. He could of came back and murdered us, and the hotel would not care one bit. The made no attempt to accommodate four foreigners. We receive the report from Visa the next morning and find out that the card was rang up to $2600 in charges. Four pages of charges from 15 minutes from the Hotel at a gas station to three hours away. They attempted a $20,000 American Dollar, charge twice. But both times it was declined due to a $5000 limit. My two friends then go with armed officers to the gas station where the first purchase is made, and the receipt with the signature is pulled. The idiot didn't even have enough sense to sign my friend's name. He signed his own. The gas station attendant knows the man who did it. She says he is a regular that drives a tour bus. He is at that gas station almost every day. That is why she didn't ask him for his ID. The police tell her to call them when he comes in next and they will arrest him. Yeah. Ok. Meanwhile the hotel manager and staff are made aware of what is going on and who it was that did it. They still could care less. They are still telling us that the stolen $700 in cash is not there responsibility. They are treating us like we did something wrong. Monday afternoon, they cut off our phone line to the United States. They wouldn't allow calls coming in or going out. We were waiting for our travel agent, lawyer, numerous people to call us. They wouldn't allow any calls. We had to sit in a hot, sweaty lobby for six hours waiting for our calls. The manager hung up on me three times. I asked to be connected to the United States embassy and was hung up on three times and then given bogus phone numbers. The manager wouldn't talk to our travel agent. He had his staff tell her that he was too busy or he was on a break. We sat in the lobby for six hours and watched him walking around, socializing with other guests. No one asked if we needed anything. I asked for a bottle of water and was told to buy one in the gift shop. We were treated like criminals. When we finally would get the manager to talk to us, he would get annoyed and walk away from us in the middle of talking. When we tried to tell him that he should apologize for accusing us of stealing from each other, he told us no and walked away. It was like we were stuck in a bad dream. We are thousands of miles from home, and no one wants to help us. Monday night, the hotel finally connects a call to our room. It is a corporate rep from Liberty Travel in Jamaica. She tells us that she had a flight for us earlier in the day, free of charge. We were all guaranteed seats and we would of been home by now. She said she spoke to the manager of the hotel and told him that she wanted to come to the hotel and get us and the manager told her if she step foot on his property, she would be arrested. He assured her that he would tell us what was going on and we would call her. He never told us. It was like he was in on this whole thing. We get up to leave on Tuesday, and go to check out. The hotel tries to hand us a $400 phone bill. I argued with them until they must of got sick of listening to me and told me to forget it. We get on our tour bus and hand the man our voucher with our names on it. We get on the tour bus to the airport, relieved that we would be on an airplane soon enough. The bus driver receives a call apparently from his 'supervisor' and tells us that we are not going home today. That we are going to be stuck in a Jamaican jail. He tells us that his supervisor told him to tell us that there was going to be 2 police officers meeting us at the airport to do further investigations. We get to the airport and decide to go to the police station. We don't want to just walk into the airport and wait for two supposed 'officers' to get us. We explain the whole story to a sergeant there and she calls our detectives handling the case. They tell her no officers should be meeting us. They never sent anybody. What they were going to try and do to us in the airport, I have no idea. We had to have police escort through the airport. Our vacation was a nightmare This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Playa del Carmen: xxxxxx xxxxx Beach & Spa: "What you pay for you get" We stayed there the end of March. The hotel is great and they are always working on it. The beach is great but you cant really go in the water in front of the hotel. Food on buffet was good, but we never could get into the restaurants. They only book a few people to eat there since they dont have the staff. We also got a diamond wedding band stolen and a pair of tennins shoes. We also talked to others who had money stolen out of their safe. Be careful! Over all it was great fun, and will be nice when finished. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Puerta de Alcudia: xxxxx xxxx xx Hotel: "grat value" myself my partner and two year old daughter stayed here for 11 nights,and had an enjoyable holiday the hotel is spotlessly clean the bedrooms are a little small but fine.we went to the beach for the first couple of days it is beautiful and clean but i preferred to stay round the pool got fed up of the sand.pool is lovely no big rush for sunbeds always plenty left over,and lovely warm water.food in the resturant was what you would expect from a foreign country,always something for everyone lots of fish and pork and chips but to be expected.drinks are quite expensive though.entertainment was ok some dodgy acts...security was a big issue when we were there people were getting thier bags stolen from around the pool and then finding that as the safe key and room key was in there they also had their money stolen out of the safe,there was also a room break in so be aware..............all in all a cheap plesant holiday This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cancun: xxxxxxx Beach & Resort: "Nightmare at the xxxxxxr" This hotel has no right to be open. Anyone that says otherwise is lying. There is no internet service and no phones for that matter, no restaurants, only one bar that is just barely tolerable and a buffet meal served outside. We stayed one night and paid extra someplace else for the rest of our stay. Quests were complaining to the front desk every day about room problems. Some had no ceiling in their room, some no air, some no water; some had valuables and money stolen out of their room safes. No refrigerator or mini-bars, our bed was short-sheeted. It’s not relaxing to be treated badly and listen to saws and hammers all day. The hotel looks run down & very much in dis-repair. Do to funding issues, even the hotel staff were on strike on our first day. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Xxxxxx xxxxx Hotel Cuba on a recent stay in this hotel, we had money stolen out of the safe in our room, something that occurred after a series of dubious events with a room change and problems with our keys. The response of the hotel management to this unfortunate event was simply atrocious. The hotel managers refused even to consider our claim, but instead aggressively insisted we were the ones who were lying. We tried to report the theft to the police, but they immediately accepted the hotel's version of events -- they seemed to be very friendly with the hotel management -- and they would not even make a proper report. It was all very unpleasant. It's a real shame because I had stayed in this hotel before and liked it for its small size and great location, and the housekeeping and other maintenance staff are really nice. But until the management changes, stay away from this hotel unless you want to carry all your valuable around with you everywhere you go, and hope you have no other cause to ask for anything from the managers! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Tamarindo:xxxxxxx xxxxxxx xxxx : "Crab & Spider Infested!" This place is advertised as an all-inclusive resort. What they neglect to tell you is that the sand crabs and spiders are also included in your room! The place just felt dirty to us all: (we traveled with another family) we couldn't even put the luggage on the floor. So it stayed on the extra bed. We were supposed to stay 5 nights, but stayed just the one, and checked out the following morning. The supremely rude staff offered us (surprisingly) a comment book where, just two days prior to our arrival, one family had written that not only had their kid's GameBoy's been stolen, and all the games that go with, but that their in-room safe had been broken into, and that $500 was missing. Turning the page, we read another (!) complaint along the same lines: electronics missing from zipped backpacks and money stolen from the safe! The front section of the comment book is stapeled together so that you can't read the negative comments from too many other people, but I snuck a peek. I turned randomly to a comment written as far back as June, 2004 which said yet again, that electronics had been taken and money from thier in-room safe had been stolen. You know the hotel is aware of the robberies, and has done nothing to stop them. Stay away. Stay far, far away. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ xxxxx xxxxx: "great for just a few days to chill after travelling island." weve jujst come back from 2weeks in sri lanka,had an excellent time!!! only stayed 2ngts at xxxx xxxx to start before backpaking round island with my fiance and daughter,loved everywhere!so beatiful!came back to riverina for last daysto chill out,found our room very damp!we thought from air con,but apparantly all rooms on ground floor are damp from tsuami, as it flooded ground flloor!!!this must be true as friends in higher rooms were not damp,plus also seemed a lot nicer.hotel could do with a redecorate,liked it but just needed updating!!didnt eat there that much as like to eat out different places,did have the seafood buffet and avoided the shellfish as looked mushy form where frozen and defrosted in water,1 of the guys on our table did have and went down with food poisoning!!!so shellfish definatly not fresh!!!staff very friendly,was very disapointed last day tho,as when we checked out at 6am 2 guests relialised they had had alot of english money stolen from the safe!!apparantly theres a master key!!!it happened when they went out night before!!put a damper on there whole holiday!!told reps and hopefully something will be resolved!!u dont expect money to go missing from safe eh?so if you go there dont trust safe and eat the shellfish!!! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cancun: xxxxxx xxxx Cancun: "Be extra careful with your money & clothes as they will be stolen !!!!!!" Cancun The hotel was lovely, staff are all very friendly and helpful. not a bad location, just a short cheap bus ride into the main clubs and shopping malls. food was very nice good choices and as much as you could eat. overall it was a great holiday until we where packing to leave and checked our money in the safe and discovered the maid had stolen between £400-£500 cash and a pair of designer shorts worth £65. she also stole $20 out of my purse which was hidden in a draw, so if you go and stay in this hotel make sure you always keep everything with you !!! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cienfuegos: xxxxxxxxl: "take care of money" We stayed at this hotel for one night at the end of a weeks tour before heading off to an all inclusive resort in Varadero. the hotel facilites are OK for one night. however we would warn people that we had money stolen from the safe in our room.. On arrival a man knocked on the door of our room. As we don't speak spanish after a few minutes he left. We think he then, knowing what we looked liked, waited until we were in the hotel bar and accessed our safe. With hindsight we realised this was the only hotel that only gave us one key. This key operated the safe. (keys are like credit cards) so we think the second key was used to gain access. We had £100 and about 15 pesos stolen. We informed our rep but there really was no help given. we've put this down to experience as it wouild be difficult to prove. We just want other travellers to beware and not suffer the same fate as us. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Savanna La Mar: xxxxxxxxxxxxxxxxxxxxxxxxxxxxx: "xxxxxxxxxxxxxxxxxx NOT SAFE" We stayed at xxxxxxxxxxxxxxx the week of Jan 2 -9th, 2007. Our vacation was ruined on the night before our departure because someone came into our room and stole our cash right out of our safe while we were at dinner. They left the credit cards and just took cash. There were no signs of forced entry so it leaves us to assume it was someone with a card key to our room. We reported this to the front desk immediately and were told a manager would come to our room. It took 2 hours for the manager to arrive and then another 1 hour for the security to take our statement. We gave the exact time frame (between 730pm and 10pm) when the money was stolen. We also notified them we were scheduled to leave in the morning. We asked them to check to see who had entered our room during that time period becuase it HAD TO BE SOMEONE WITH A KEY. They promised they would run this check and have the information for us in the morning. In the morning, noone knew anything about this theft and management required us to provide all the details again. WE were not offered any type of reimbursement, but promised they would investigage and provide us with a report. It is now 2 months later and Sandals Whitehouse has not provided us with a report of investigation. I feel we have been very fair and patient with the management of this resort and have waited to post this message in good faith, waiting for the investigation. Still nothing. I won't return , I This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cabarete: xxxxxxxxxxxxxxxxxxxxx : "Not what we expected!!" After just returning from our holiday in the xxxxxxxxxxx i would truthfully say that i would not return to this hotel. After reading the itinery on many sites stating this hotel has 5 Resturants (3 of which are buffet) is not the case. We arrived end of May to one buffet resturant being open certain times of the day and the food nothing to write home about. The Italian Rest is very nice not too much choice on the Menu the few times we could eat there it was good. The disco! (What disco?) We were told on arrival that this has not been open for 6 months. So as you can imagine a couple in their 20's who like to have a dance were very disapointed. The Bar's (or bar should i say) there is one that opens all day but closes at 1am which i felt was very early for an all inclusive holiday. There is a bar by the two other pools but are only open until 4pm. Also behind the late opening bar is one member of staff who takes forever to serve a drink, on the last day i ended up behind the bar helping him outas it was so busy, every night it ended up running out of spirits. Also we met a few couples out there who made our holiday (Thank god we met them!) Although a couple who we were with paid for a safe to lock away there money, credit cards ect and it was all stolen from inside. As the staff could not see any sign of damage to the safe, they automatically blamed all the people thet had met whilst out there and us and two other couples had out rooms searched! We were made to feel like criminals! We made a point of informing the staff that maybe they should be searching cleaners, security guards ect but we were totally dismissed (even though other guests at the hotel had informed us that one a couple of occasions security guards has been spotted trying to get into the lower floors patio doors!!!) This totally topped it off for us and we were glad to be leaving there! Thanks to the 3 couples we met out there for such a good laugh, put sorry xxxxx xxx xxx l yougot the thumbs down from us! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cozumel: xxxxxxxx : "xxxxxxx stole money from us twice" My gosh, Im just so livid I can barely type. My brother, son and I were in Coz, end of a fabulous dive trip but the xxxxxxx Hotel had robbed my brother twice of the money he was keeping in the house safe. I can hardly believe it but it actually happened. EArly in the week, he went to get some cash out that he had checked in there upon checking into the room. Of course, its guaranteed safe in the house safe...right? Apparently not. He went to get out $100 and $100 was missing. He went over the paperwork and sure enough, he was $100 short and the hotel acknowledged it. What proceeded was a conversation between employees in Spanish that we did not understand. We were told the manager Juan would take care of it at 1pm. Juan showed up, acknowledged that the money was in fact missing but could not pay us back until the owner came in the next day to investigate. BS! I blew up, made a scene, called xxxxxxx Adventures who booked the trip for us. He reassured us that Juan would handle it. He also FAX´d a note to him and boom....five minutes later, the cash was restored to my brother. This happened after he swore up and down that he didn't have the cash to repay us on the spot. But oh well, OK, problem solved, right? Except that it happened again the night before we left. My brother went to get the remainder of his money from the house safe. Look, we can debate the intelligence of leaving the money in an obviously unsafe house safe, but that´s another issue for another time please. Juan´s story at this point was that the owner would be down in the morning of our checkout to pay us back and the hotel did not have the money to restore it immediately. I was utterly speechless this time. I guess I just didn´t have the energy to make a scene again and it obviously created some animosity the first time and raised my blood pressure through the roof. It was my brother´s first time to Coz and he was quite shaken by the experience. But more immediately, WHAT COULD WE DO? The timing was obviously intentional. I knew the police would not help at all. I couldn't call the agency (Al) again at that point of the evening so we were utterly helpless at that point. Juan was giving us a song and dance about employees being fired, having to pool money to restore our account...big sob story. It just made me utterly furious and this had almost destroyed what has otherwise been an exquisite dive trip through Dive Paradise and their staff. In the end, after complaining to local restaurant owner Tony Rome and Dive Paradise owner Apple, they put enough pressure on the hotel management to eventually return our money the second time. I'm deeply grateful to both of them. I suppose, in retrospect, the piece that aggravated me the most was management's attitude at the hotel. They seemed utterly furious WITH US for making such a stink about it at the hotel, as if it was somehow our fault the money was stolen by their staff. They told us these big sob stories about how the poor employees had to pool their money to pay us back in order to avoid being fired. When they returned our money, they would literally have a look of total disgust for us and say nothing. My brother even thanked them the second time....terminal nice guy that he is. And Juan just gruffly dropped the money in his hand and walked away. I'm always careful when in another country to remember that what is abnormal for me in my experience may be perfectly normal there. I'm careful to reserve judgment on others due to this. However, business is business. It was only when we were complaining to their business partners that the hotel re-acted at all. And the xxxxxxxx way of doing business with us was massively stupid from a business perspective. They deserve all the bad PR that our story has created for them as I have posted our story on a number of travel/dive related websites. By all means, feel free to contact me at my posted address with any specific questions whatsoever. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Argassi: xxxxxx xxxxxx : "Inadequate management of the Safety Security Boxes" Unfortunately part way through our stay some one accessed our safety security box and stole our cash. There is a two key system, one held by the hotel and one by the guest, both of which are needed to access the box. To obtain the hotel key you are supposed to sign a register, we were not informed of this when we checked in and subsequently did not start signing until several days into our stay. When we did sign there was NO check to see if the box we had signed for was ours or whether the signature given matched the sample we gave when checking in. When we reported the lost the managment were totally un-cooperative. The only suggestion from them was that we had accessed the box and forgotten about it. We are experienced travellers and don't make mistakes like that Someone somewhere in that resort, maybe in the hotel has some duplicate keys. Zante is a lovely Island and we would go back there again, but NOT to the xxxxxxxxx Hotel. This review is the subjective
opinion of a robbed traveler and not of milockie.com Virginia Beach: xxxxxxxxxxxxxxxxxxx : "We were robbed !!!!" My husband and I just returned from our stay at the xxxxxx and it was not pleasant. We were told check in was at 3 o'clock at the time of making the reservations and when I called to confirm. We got there around 2:30 and was told check in was at 4 o'clock. I asked are they sure and they said yes 4 o'clock. Our room was not ready untill 4:30. We had a problem w/ our key. We rode the elevator for 5 minutes trying to get back to the main floor. Our room was nice. I loved the pillow top bed. The bathroom was nice until I took a shower. The shower would leak all over the floor every time you used it. The walls are thin. We heard our neighbors doing it. We ate at Catch31 once and found everything to very nice, the food was wonderful.The best thing that happened was we were robbed. Three hundred and twenty dollars was stolen from our locked safe ! If you stay remember your valuables. You'll notice on the safe where you place your fingers under to open it there is a place for the telephone line to plug into it this is the only way my husband and I can figure they got into it. It took more than one person. On the back of our door it states the hotel is not responsible for anything stolen from your room. I am very dissappointed and pissed that something like this happened. If you choose to stay and use your safe be aware of how much money you place in there. I had just counted it that morning before going to breakfast. The next time we return to Va. Beach we will not be staying at that hotel. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Antalya: xx xxxxx xxxxxx : "Nice hotel; xxxx xxxx " My husband and I, together with our 3 years old daughter stayed in xx xxxxxx in early August. We enjoyed the nice hotel, with its pretty nice environment. I loved its greenness with all those palm and banana trees. Sea was perfect, and the food was delicious. BBQ everynight with all kinds of fish, shrimps and meat. There were different a la carte restaurants, but most of them were inside the hotel. I couldn't get why not to be in all the greenness area outside, along the seaside ( ex fish restaurant was set in a corner of the buffet restaurant). We relaxed and enjoyed the hotel, besides one bad thing that happened to us. We put some money inside the safe box ( as we thought it was SAFE!!!!). Next day we found out that there was stolen 100 Eur out of the wallet inside the safe. SUch a bad thing!!!!! I felt so bad for that. Another thing I would not reccomend was xxxxxxx center massages and other services. It was terrible. I paid for an aromatherapy massage and I got a simple one with no aromatherapy at all. Or I reserved a aloe vera face mask, and I got some honey product on my face with a horrible creme at the end. Money wasted!!!!!. So the best thing that this hotel offers would be: nice environment and food. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Puerto Plata: xxxxxx xxxxxx Playa Dorada: "Be Open Minded and not Close Minded" We stayed at the xxxxx xxx xx reading reviews on the internet, we decided to go with the flow and enjoy our stay. There were many good things about our vacation. Our Room in Building One - It was clean, the furnishings were moderate and all equipment worked. We had no problems with the toilet or the shower. We did have an instance where we believe that some money was stolen from our safe and we reported it to Customer Service. Although this was an unfortunate experience, we did not let it ruin our vacation. We kept all of our money with us from this point on. The Facility - The hotel is beautiful. It is clean and well manicured. The Food - I am an extremely picky eater and I found the food to be not too bad. You must keep in your mind that you are in a different country and they are catering to a worldwide audience not just Americans. Actually, there were very few Americans that we encountered during our trip. We never got sick but we have travelled abroad and found that if you take some Pepto each morning, you should be fine. The specialty restaurants are not what we are used to in the United States. They are very slow and the food is not particularly good. The buffet was much better. The snack bar was not too bad and we found the Pizzeria to be ok as well. Again, the Pizza is different than what we are used to but we are not at home. It was palitable. The Dominican People - Treat them with respect and this is how you will be treated as well. They were always friendly and never treated us poorly. Again, you must remember that you are a guest in their country. The Beach - The beach is awesome! If you tell the beach vendors "no", you should not have a problem. Again, enjoy the beach and the fantastic views. A 20-minute walk to right on the beach will take you Bergantin, which is a wonderful little beach town. Here, the fisherman go out and catch the fish each day and then the fish is prepared for you right on the beach. We met a very nice young father here that worked at one of the fish "shacks." We gave his children some toys and candy (these kids did not beg) and the children were so thankful as was he. The children then disappeared for a while and the next thing we knew, the children had gone back to their home and presented us with gifts. These children not only got enjoyment out of receivng gifts but enjoyed giving as well. The shell that they presented to us was gorgeous. The Excursions - We went to Fantasy Island with Marysol Tours at the Plaza. This was a beautiful day with a typical Dominican lunch included. The tour guide was excellent and the trip was well worth the money. We also went on the Jeep Safari with Marysolf Tours as well. Again, this trip was well worth the money we spent. The only downfall was the hike to the waterfall which was a bit cumbersome through the riverbed full of rocks. If you take this trip, you will need strong, rubber-soled shoes. We had sore feet from this portion of the trip. We went through many small villages and passed out toys, school supplies and candy. Seeing the villages really reiterates the reality that life in the Dominican is rather tough in some parts as poverty is observed throughout. The country itself is breathtaking. We also rented a car and drove around Puerto Plata, Sosua and Santiago. The trip through the mountains to Santiago was awesome. You can view the true Dominican everyday life and interact with the people. They are good people and want the same things as we do but they do not have all of the modern conveniences that we are blessed with. The views from the mountains are spectacular. All in all, our vacation was wonderful! You have to keep an open mind. You have to remember that you are a guest in the Dominican Republic. Things are not going to be the same as they are at home. If you want to stay at the "Ritz" then you may need to book your vacation at the Ritz and not the xxxxxxx . You have to remember that if you are going to a third-world country that things are going to be very different. We hope that if you are going to the Dominican Republic, you will have a wondeful vacation as we did. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Playa del Carmen: Rxxxx xxxx xxxxx : "The good and the bad" 6 Adults just returning from Rxx xxxxxx on Feb 6. The weather was fantastic for the entire week, absolutely no rain. Our week long vacation had its highs and lows as follows: Lows: One couple with us had a fairly large sum of money stolen from their room, it was locked in the safe but the safe key was hidden in the room. Nothing was done by hotel management about this. We were simply told to file a police report. Not easy to do the day you are leaving, when you are told you have to go in person. My husband got food poisoning on the resort, not sure exactly what it was but we suspect it was chicken he ate from the lunch buffet. Ruined 2 full days of his trip. We also know of at least 2 other people that got sick as well. The rooms are so incredibly damp that we found it very difficult to sleep in beds that feel "wet" all the time. It didn't bother some of our group at all, but it sure did bother us. Our clothese were damp and just never dried. The guys on our trip golfed at the course that surrounds the Riu Tequilla and were not impressed at all. It was a really long round, they waited at every hole, and just overall were disappointed. Maybe they are just spoiled with nice courses here in Ontario:) Highs: There were lots of these, we really did enjoy our trip, other than those few low points. The food was usually very good, lots of selection and very tasty. The resort was very nice, really clean and maintained well. The staff were great, very friendly and always helpful. The entertainment was always good, the nightly shows very well done. The disco is very small and dark, with no tables. Overall it was a good vacation, we liked the resort, we just had a few unfortunate incidents This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Rome: xxxxxxx Hotel: "Poor security/Theft problems" We stayed at this property for 1 nite. We went sight seeing for 4 hrs. During this time you turn in your key and retrieve it upon return of your tours etc. We locked our wallet and personal papers in the locked safe. Upon check-out we discovered money missing from the wallet. Thinking we made a mistake we boarded our plane and flew home. When I checked my credit card I discovered they had also stolen my husband;s card and proceeded to use it on the day of our departure. Fortunately I had notified our cc company as to my date of return and flagged the card. When you turn your key back to the front desk they know who is coming and going and for maybe how long. Therefore they can gain entry to the rooms and have passcodes to the safe. As I am a property manager I do know how this works. Therefore we will only stay at properties with electronic locks that can be traced or keep the key with us. DO NOT , turn in your keys unless you are checking out of any property. This is a green light for robbery. The property itself was nice but the security is faulty. I did notify the GM regarding this matter and the cruiseline that booked us there to investigate. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cabo San Lucas: xxxxxxxxx xxxxxxxxxxx xxxxxxxxx xxxxxx: "Vacation from HELL at Xxxxx xx xxx - xxxx from ANOTHER Owner" my wife and I took our daughters and a group of their friends to xxxx xxx xxxxx , Mexico for a week. We arrived at the resort (xxxxxxxxxxxxx ) around 4:30 p.m. While checking in I inquired about getting a safe key. They told me I would need to go to member services to get the key. I had checked in at Guest check in due to not being told that we should use Member check in (but, you couldn’t see the sign with everyone waiting around for service). At that point in time I decided we would get settled in and then I would go get the key. We went down by the pool had a cocktail and relaxed for a little while. While we were sitting by the pool (without towels, they were out) we decided that we would walk down the beach to The Office, a beach side bar. I went up and got the safe key, we put all of our important information, money, and cell phone in the safe and headed down the beach. Upon our return to the room, approximately one and a half hour later we took showers and prepared to go out for dinner. After I took my shower I got the safe key to get money for dinner. At this point in time I noticed that the safe was wide open, our money was gone, my cell phone was missing and so were our digital camera and digital video camera. We contacted security to let them know what had happened. The resort security came up to our room to write the report, it took over a half hour for someone to show up (no ones in a hurry unless your a cabbie in Mexico). They read the key card reader on the door and showed us which keys had accessed the door. Of the three keys that we received at check in only two of the key worked. It appears that they gave us 2 good keys and kept the third key. I asked for a printout of the report but they said they couldn't produce it that night and that I would have to get it later. Good luck to the xxxxxxxxxx xxxxx in rebuilding your customer base and your reputation. You might try boosting your employee morale also. They were pathetic compared to my previous four trips. This only added to the issued we had to with xxx and Resort Communications International prior to our vacation. We're scheduling a trip to Vegas instead. At least if I'm going to lose my money, I might get something in return. One month later, I received a $250 cell phone bill for calls that the thief(s) made to Columbia, Venezuela and other parts of Mexico. How about a new slogan: “What you take to Mexico, stays in Mexico!!” This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cabarete:xxxxxx xxx xxxxx : "great location Good things about xxxxxxx , location is right at the edge of Cabarete walking distance to everything bars, restaurants, and shopping. There are some great restaurants on the beach favourite Casanova and Lax and for breakfast Dick's. Shopping is ok, not alot to buy there. The resort itself was mediocre. Food was ok breakfast was the best meal and the afternoon buffet had some good options. The end of the trip we ate out at some of the above restaurants. The pool was beautiful, not enough chairs and they were broken. Good maid service and helpful staff. We purchased a safe and our american money was stolen. When we complained they said it was impossible that no one there had a key. Our room was satisfactory very mildew smelling, and our view was of a construction site that started at 7 am. Great vacation for sleeping in, we never slept in once. They showed us another room which looked at the street and had a huge puddle of water on the floor. We opted for the construction site. The nightly entertainment was funny, I give the staff a hands up because they are all there all day and then into the night you see them working at the towel booth and then in the show that night. Fun ATV trip to Puerto Plata area be careful wear old clothes and shoes. Went for dinner at the Casle Club which was amazing, great owners This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cancun: x x xxxxxxxxxxx xxxxx xxxxxxxxx bust" The room was too warm even with the AC on (80 degrees), the water was rusty, the food was fair, drinks were watered down and we had 2 pairs of sunglasses and a new Bulova watch (which was a wedding present from earlier in the week) stolen from the safe in the room. I would suggest going somewhere else and spend your money. The resort is older and more rundown than most. Not a great choice. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Punta Cana: xxxxxxxxx xxxxxxx x xt: "These people are poor, they will steal from you!" We arrived on Wed. 12/14/05 and were in for the ride of our lives on the trip from the airport to the hotel. The food was bland and soft, just not what we were used to. The staff did not speak any english and would not stop to let you try to ask a question. They mostly put their heads down and walked past the guests. We met a lot of nice people from all over the world. Most of them shared the same feelings about the hotel as we did "Is there really liquor in these drinks?", "Isn't that "OY, OY, OY" girl with the microphone annoying?", "Are you having trouble getting a wash cloth?". One woman that was at the hotel as a travel agent told us "There is no violence in this country. But, these people will steal from you because they are poor." That is what happened to us on Sunday the 18th - we were robbed. Our zipped planner was stolen from our safe. Gone was our money and our birth certificates and marriage license, along with other important documents. The management did not seem to care and our travel agent was worthless. He repeatedly told us "Don't be so negative". If we heard "we must do an investigation" once we heard it a hundred times. We spent a good amount of time at the police department in Punta Cana on Monday the 16th. We are greatful to everyone that helped us get back to the United States and we will never go to the Dominican Republic again. The maid was the only person ( other than the two of us ) who entered our room the day our money was stolen.(They could tell this by running a test on our door lock. ) We were told she could not be accused!!??? We told the management that we were upset about the money but would let the entire incident go if we could get our papers back. They said they could not even question her. The management blames us for not keeping the documents and cash in our safe. We would take a lie-detector test today and both say that is where the planner was. If the planner was left out - nobody should even open it to see what it contained, let alone steal it. You do not want to be the ones trying to get through Immigrations and the airlines without the proper documents, it was a long day to say the least. The only way we managed to get home was by paying our way with money we had hidden. We met some sweet girls who were a little under the weather and got fruit baskets and rum. We got nothing. Not even an apology. As we were leaving we finally got to speak to the manager, he tried to give us a VHS movie of this hotel. Thanks, but no thanks, we don't even have a VHS player. We do not want a reminder of the nightmare anniversary trip we saved so long to go on. Thanks to the great people we met from Canada, Austria and Germany we still enjoyed the rest of our trip. We even had a couple we had never met, that just overheard us talking with the travel agent, that offered to give us enough money to go home. Think twice about staying at this hotel. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cancun:xxx xxx xxx Hotel: "Terrible!! Thieves!!! Dirty!!!" We arrived on the 12th June for 2 weeks...From the second we got there it was a disaster! Waited half an hour at the hotel as xxx xxxxx didnt even know we were staying there, got to the reception, no welcome what so ever, was just given our wrist bands and sent to our room which was absolutely tiny, very basic, we had 2 beds, a side table for the telephone & a tv sitting on a chest of drawers, we had no dressing table, no room to move and 5 hangers to share between the 2 of us, the only OK thing about the room was the bathroom. The food there is disgusting, you get served practically the same food every night, which consisted of chicken covered in chocolate sauce, uncooked pasta and rice! We paid £700 for an all inclusive hotel but we spent most our nights eating out! The staff there are very rude and all have attitude problems, they are very unhelpful, you'd also be lucky to see someone in the reception. The worst experience there was every room seemed to be robbed for their holiday money, ipods, cameras and jewellery without no break in??? Obviously it was the night guards, it all seemed to have happened when everyone was out in the middle of the night, when reception was informed they couldnt care less, they would not even call the police, they said all we can do is give you their address and you'll have to go down there yourself! One of our friends we met had money stolen from their safe in their room, there were 3 wallets full of money and each wallet had all the money taken out from there BUT the safe was not broken in to, therefore someone had a key for it but reception denied there were more than 1 set of keys for the safe!!!???? The pool was filthy, the beach was lovely and clean. The day we were leaving we asked reception what time we were being collected from the hotel to be taken to the airport but they said they did not know and had no information. They are very unorganised. They said we had to contact our rep BUT we was not introduced to a rep throughout the whole holiday. The day we got there we were told to go to reception at 3pm the following day to meet our rep, when we did the reception was being refurbished therefore there were no access to it but we wasnt given an alternative meeting spot. I would not even rate this hotel a 1 star, by staying at this hotel ruined our holiday and has made me never want to go to Mexico again, its a shame but this place should definatly be shut down - its a disgrace!!! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Puerto Plata: xxx xxxx xxxxx Resort: "Run,Run,Run" The xxx xxxxxx is in a lovely and idealic setting on arrival both myself and fiance found the setting and staff to be just so but after having been there for a few days realised that the buffet food was almost always the same and what appeared to have been served as breakfast or lunch ended up as dinner or in the next days menu.After asking maintainance to come and repair lights we found that all of the money in our safe had been stolen with no concern for our loss being shown by the managment or the authorities having spoken to several other guests iot was apparent that this was not an isolated incident.There was a very high incidence of food poisoning,earache and general ill-feeling.In short an idillic setting spoilt This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Paris: Hotel x xxxxxx xxxxxx Paris: "Good location" This hotel is supposedly a 3 star but I prefer to think of it as a 2 star only. The location is pretty good, very close to Folies Bergere and a short walk brings you to various bars and restaurants including the Hard Rock Cafe, if that's your sort of eating place. However, the hotel decor is out-dated and dingy. The reception area is small with a lift to each floor. Our room, 205 was located at the front of the hotel. We asked for a twin room, which we got but basically, the beds were single matressess on a double bed base and made up as single beds. The room was very small with a tiny wardrobe, bedside tables and a small tv on a night stand. There was no drawer unit and no mirror in the room. The bathroom was probably the smallest hotel bathroom I've ever seen and the shower, although having a good supply of hot water, was also tiny. I'm of petite build and I found hardly any room to move around. Both the bedroom and bathroom had doors, with a juliete balcony that opened onto the street, which was fine for getting some air - the room did have quite efficient air conditioning but no instructions on how to use it, it's a good job my brain works! At the time we visited, the road outside the hotel was being re-laid, we weren't pre-warned of this. From around 6.30am there were workers outside, although they didn't start their digging and tarmac machines until 8am and then it was very noisy with no chance of getting any sleep past that time. Not great if you've had a late night. We didn't have breakfast as 10Euros seemed quite expensive for a croissant, juice and a coffee. We also had a credit card and money stolen from the safe in main reception. A nonregular night receptionist was on duty that night and although the hotel manager refunded the stolen money, we had 4 hours of stress, strain and waiting around for phone calls and a trip to the police station. I admit the staff on duty were helpful and their English was excellent but it's appalling that a hotel employee can steal a guests' credit card and cash from the safe. I definately would not stay at this hotel again and would not recommend it to anyone. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Magalluf: xxx xx xxxx : "Avoid this hotel at all costs" **** AVOID AT ALL COSTS **** Myself and 9 mates have just returned from a stag weekend in the xx xx xxxx . The hotel was ok for what we paid although the pool was always in the shade, tiny oh yeah and the staff are thieves. On the last night the safe was opened (opened, not broken into) our tickets, money, wallets and mobiles were stolen and the safe locked when they had finished! The front door wasnt kicked in so we can only assume it was a inside job. Hotel staff didnt care that this had happened and 4 other rooms had exactly the same thing happen to them. To top it all off the receptionist said we have lost the deposit on the safe as they will have to change the locks!! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Noida: xxxxxxx xxxxx l: "Avoid xxxxxxx Hotel!" We are a couple from Finland, we had a very bad expericene with the widely recommended three star xxxxxx hotel in Delhi, India. We had ordered a pickup from the airport, but no one from the hotel showed up. We waited in vain a couple of hours before taking a taxi. We never got any explanation or apology from the hotel. The safety box in our room was broken so we put a part of our money in a safety box at the reception. Two days later a big part of our money was stolen from the safe! We complained about it, but everybody just said that it is impossible because it has never happened before. There was also an attempt to cheat us when we were changing money at the reception. Without these experiences the hotel would have been quite ok. But as it was we strongly recommend to avoid hotel xxxxxx This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Playa de las Americas :xxxxx xxxxx Beach: "Goodd holiday .....overall." We stayed at the xxxxxx Beach from the 27th Sept to the 11th Oct 2005. We had a 'L' shaped balcony which was huge to say the least. My partner, my self & my 14 year old daughter was well impressed with the room itself. We had a seperate bedroom with double wardrobes, a huge bathroom with a toilet, shower & bath in one room, a sink in another part and a shower & toilet in another room. Seperate kitchen area and double wardrobes in the hallway area. We had lovely sea views. The only downside was that the bins was emptied around 4 in the morning and we was on the side that the bins was. The entertainment was a bit boring apart from the hypnotist who had the whole place in tears, (seriously Funny). Most of the staff was very nice & the JMC reps were great when we had a major problem. We spent most of our time down on the patch at a night time and you must try "brewers droop". We were just a ten minute walk to the beach which was lovely and my daughter did paracending which cost 30 euros and she loved it. NOW THE DOWN SIDE; We hired a safe in our room and we hid the key in our room everytime we went out, as we did not want to loose the key. We went out one day and took some money out of the safe and hid the key. We came back and got ready to go out and then went to get some more money, but our safe key had vanished from the room. We went down to reception and asked if by any chance they had a spare key and they said no, but would get somebody out to open it but we would be charged 24 euros, by this time I was very distressed and said that the key had been taken out of room and what if everything had been stolen how was I to pay for it, and the receptionist said it was not his problem. We was sent up to our room to wait for someone to come and open the safe and about 30 mins later an engineer came in took a key from his pocket and opened the safe. Thankfully our stuff was there but someone HAD been in the safe as 110 euros was put at the back of one our passports, but we had all our money in a seperate plastic wallet. The next day we went out and when we returned, the receptionist called us over and told us the manager was in our room and he then handed over our missing safe key, to which he added "the cleaner said she took it out of our room as we had left it in the safe door", I went beserk at this as the key had been behind reception for over 24 hours & nobody knew it was there, and why did she go into the wardrobe in the first place? (that is were the safe is), and we know we did not leave the key in the safe door as we had all our passports & money in. Not even a note was left under our door or nothing. Needless to say we did not have to cough up 24 euros. The family above us said they also had 200 euros taken from their room. The only other thing to add is that the pool is deep with no where to stand, apart from the baby pool, so if you can't swim & you are not 6ft tall do not go to this hotel. Overall a good holiday apart from the matter with the safe. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Camps Bay: xxxxx xxxxxx xxx : "A Bad Experience" We have recently returned from a 12 night stay at xxxx xxxxx xxx , Cape Town. During our stay at this Guest House we had the equivalent of £460 minimum, stolen out of our locked room safe. The theft which took place over 2 days involved GBP, Euros, & SAR, notes. Initially we only suspected that money had been stolen from the locked room safe and could not confirm this until we had counted and documented the notes that remained in the safe, then on the second day we had further money stolen from the locked safe, the theft was then confirmed. We advised the owner who involved the Police. The owner does not accept or acknowledge that this theft ever took place at her Guest House, as she commented that nothing like this has ever happened before. Six weeks have now passed and we have had no contact from the Police regarding this matter. Regarding the Guest House. The photographs on their web site, which I think might be a few years old, show the rooms in a newly decorated state, our room was well over due for refurbishment and re-decoration. There was no dressing table or chair in the bedroom, and the shower fitting over the bath was broken. During our 12 night stay the bedding was changed only once, and the towels changed every 4 days. This Guest House has been given a 4* grading, personally I would only rate it as 2*. We will definitely not be returning to xxxx xxxxxxx xxx any time in the future. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cozumel: xxxxxxxxxxx xxxxx: "Don't Use The Room Safe At The xxxxxxxxxxx " Stayed for a week at the xxxxxxxx #402 a lovely one bedroom. Everything was great except someone associated with the xxxxxxxr has a room key and the master key to the Brinks room safe at least for unit #402. $350 was stolen from us over a few day period. The place is very nice and if someone had told me about this theft problem prior to my stay we just would not have left money in the safe. They at least didn't take all the money (I'm sure they hoped we wouldn't notice a few missing $100 or $50 bills here and there every other day). They had no interest in the jewelry, camera, credit cars etc. (We're divers so foolishly we thought we were better off leaving valuables in the room safe rather than taking them with us on the dive boat). It could have been much worse. They could have taken it all! It didn't ruin our trip but did change our thoughts on the xxxxxxxx . I just wanted to warn others. This review is the subjective
opinion of a robbed traveler and not of milockie.com my expirience at xxxxxx xxxxxxx hotel in Siam Reao Cambodia hi everybody, I wuold like to tell my experience in the xxxxx xxxx hotel in siam reap. once arrived we put our money in the security box at the reception and the morning after 115 dollars were missing. I am sure of what I am saying: 1) in my job I have to do with money 2) I counted the money the evening before specifing in a peper the exact amount of the banknotes: 6x100, 5x50 and so on. 3) we were in the second day of our holiday and we were sure of how much we spent before. for the hotel staff it was impossible, they did not want to take any responsibility, and strangly their boss that morning left siam reap for the capital. it must said that they offered us a 50% discaunt. of course, once this happened we could not make anything and cambodia is nota country where you can ask help to police. maybe, if the L.P. has received othe letters like mine, they will consider my experience for the next ediction. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ xxxxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxx xxxxx Worth the Prive I have been to the xxxxxxx xxxx xxx 3 times and have had a good time each time. We only had one incident that soured out trip. My husband had money stolen from our locked safe. The management was right on it and gave us 2 free nights. The hotel is in need of some repair, the balconies look rusty and the bathrooms are moldy, but you still get a nice, comfy, room. The resteraunts and grills and very good. My only complaint is the breakfast buffet. Long lines and bad food. The bars are nicely stocked and the drinks are strong. The beach is very shallow, but the water is clear and warm. The pools could use some maintence. Jamaica itself is a beautiful country with lots of natural resources. Jamaicans are for the most part nice, but we did run into a few rude people that really didn't like tourists. I would gladly go back a 4th This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Havana:xxxx xxxxxx xxxx Havane: "Money stolen from room safe in xxxxx xxxxxx " We stayed at the Hotel xxxxxx and although we thoroughly enjoyed our stay in Havana in April, it was despite the best efforts of the xxxxxxx Hotel. We had booked two nights there at the begining of our holiday, transferred to Cayo Coco for 10 days and another two nights at the xxxxxxx to finish. Our transfer to Cayo Coco meant we had to leave the hotel at 4am. So we were half asleep when we left the hotel. On our arrival at xxxxxxxx we dicovered that £180 had been taken from a wallet held in the room safe at the xxxxx. The safe in the room used the same key card as the door to the room. Looking back, this fundamental security flaw meant that it didn't require a rocket scientist to arrange for a copy to be made and used at an opportune time to have a quick look in a room safe to see what might be there. We reported the theft to our tour operator Kuoni and a fax was sent from xxxxx xxxxto their Havana office on the same day. On our return 10 days later i had expected an investigation to have taken place but no one at Kuoni was aware of the fax until it was found a day later. All attempts to discuss the theft with a Hotel Offical were ignored and the Kuoni rep could not arrange a discussion with anyone about the theft either. I would definitely try to book somewhere other than this hotel when visiting Havana again. We met some wonderful, open and friendly people during our stay there, but none of them worked in this hotel. And for the record i wouldn't touch Kuoni with a barge pole either. Hope this helps, This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Denpasar: xxxxxx xxxxxxx xxxxx Hotel: "Never again - worst of all money stolen from safe in hotel room" Stayed in the xxxx in November last year for honeymoon and was disappointed actually disgusted would be a better word. The rooms that we were first shown to were dated, dirty (marks on the carpet and walls, marks in the bath) and smelt of damp ( this was in the tower), the furniture was in need of updating ( chipped and looked like it could do with a coat of paint) We were given a room upgrade when we got there due to honeymoon !! (it was awful) and we actually asked to see the so called downgrade to see were these any better than the rooms we were already shown, these were the garden rooms and they were very basic with old furniture again. After calling the rep and manager to say the hotel was not up to standard we were finally given an upgrade to a suite room with panoramic views( seperate living area and two bathrooms - 1 toilet kept breaking each day) which I have to say was lovely. When we were at the hotel there was renovation work being carried out, painting, up grading - so maybe the place will look better now but we did pay alot of money for the honeymoon so that is why it is such a let down, we went with Kuoni, but did receive compensation from them as we provided video evidence to support our concerns. There was only one restaurant open and this was the one by the beach which had the same menu day and night. The food was over priced in the hotel and your best bet is to walk along the beach front in the evening and there are loads of resturants to choose from. The hotel had a constant smell of damp, and on numerous occasions we were greeted with duvets ( for beds) covering up wet patches from leaking air conditioning in the main walk ways. The smell was awful. We would get a taxi into Kuta most days and do some shopping, loads of stalls, go to the waterpark. Then stay on into the evening for a wider variety of bars and restaurnats. We did not come accross any clubs in Sanur but there are loads in Kuta. Also outside the hotel you have traders trying to sell trips, massages etc but this can be quite a hassle at times. The hotel also has a nice spa with treatments which is nice to have a days shopping to help relax. We also seen that the hotel was over run with guests, while walking from our room each day when the chamber men were cleaning the rooms there were no beds in the rooms just matresses on the floors, in most rooms at least 4/5 which should of housed a 2 people. The pool was full first thing in the morning and then there would be people in there until 11.00pm, even though they should of not been in there, nothing was ever said. And finally the worst - on the way to breakfast one morning we heard an arguement with english residents and the staff, we overheard that they had money stolen from the safe in their room. We were concerned so decided to go back and count up the money we had in the safe ( it was either that or take the money, passports with us everywhere) we had bali money, sterling uk and malaysia money (next stop),. When we came back at lunch time we checked the money again and would you believe we had the equilevant of 50 uk pounds stolen !! We called the hotel manager to come up to the room, she was no help what so ever and said she would get a sniffer dog to come up to the room, I asked what good this would do, she could not answer. The hotel (after being asked on at least 3 occasions) would not call the police, they wanted the hotel security to sort this out ! what a joke .... we called the kuoni rep and explained what had happened and he came over. He made arrangements for a car to pick us up the next day and take us to the police station ( they would not come to the hotel even though the manager had advised us that it had happened to at least 8 other people) it took another 3 hours at the police station to make a statement and we were made to feel like we were the ones that had done something wrong. We went to the police out of principle more than anything and did not put a cliam in for any money lost with insurance. To be honest I could go on and on but I have to stop sometime all i can say is Never again - even if it was free !!!!!!!!! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cologne: xxxxxx Hotel: "Theft" One to be avoided. I had money stolen from the safe in my room, by someone who had both the room key and the safe master-key. Half my Sterling and half my Euros were taken, obviously in the hope that by leaving some I would not notice the missing ones. I wasted over half a day reporting this to the police - naturally I have heard nothing This review is the subjective
opinion of a robbed traveler and not of milockie.com ------------------------------ Cancun: xxx xxxxxx xxxxxx xxxxxxx : "Money stolen from safe" I just came back from a vacation with my boyfriend in Cancun. We stayed at XXX xxx Xxxxxxx and I would strongly recommend AGAINSTstaying here!! Let me tell you about our experience: When we first arrived we were treated like royalty, and the place was actually quite breathtaking. They had us booked in a room without an ocean view and upgraded us for free. When we got to the room we put all our cash, credit cards, travellers checks, jewellery, cameras and ipods in the safe for...well safe keepings. We went for supper and then to the show in the resort that night then back to the room after it was finished. The next morning we woke up, counted our money and noticed we were short close to $450...we shook it off and figured we had just lost it or gave someone the wrong bill somewhere or something. The next night we did the same thing, supper and the show, then woke up the next morning and another $300 was missing. So at this point we were starting to blame each other, but we didnt even leave the hotel to have a need to spend it since everything was all inclusive. So we shook it off and did the same thing the next night. While we were at the show we were talking with another group of people who were also noticing money missing from their safe and thinking that they had just lost it or spent it without realizing it. So by this time we were getting really suspicious and untrusting of the so called safe. The next morning we woke up and ALL our money was taken out of the safe ($1000) as well as two travellers checks and a diamond ring...so we reported it to the front desk and they checked the card lock on our door to see when people had been entering our room...only they didnt show it to us...then we reported it to our tour rep. She talked to the front desk and came back to give us a message that we were really close to being kicked out for making too much noise in our room. They said security had to come up twice the night before to break us up from fighting...which was absolutely not true since were werent even in the room...we were still at the show...this was just an excuse to cover their tracks for hotel staff entering our room. After all this we took everything out of the safe and kept it on us at all times because we couldnt trust anything in the room. We saw the people we had been talking to the night before who were also missing money and they said that an ipod had now been taken out of the safe. Or the UNsafe. We were so depressed and affraid of all our stuff going missing we stayed in that night and got a knock on the door at about 10:00pm. We kept quiet and sure enough the door was unlocked and swung open. A Lady was standing there and my boyfriend got up and said excuse me...she was holding ONE towel and asked us if we wanted it...hmmm. Next night, same time, same thing...and this was about the time on the first three nights that everything went missing. We also noticed on the third day that there was a little star drawn in pen outside of our door...One night we also got a phone call from front desk asking how everything was going and if there was anything they could do to make it better. (This was before everything was gone.) We said that our room needed to be cleaned in about an hour...but no one showed up to do this...now we think that they were just checking to see if we were in our room or not. And by this time we were starting to wonder why they really switched us rooms when we first arrived. I also noticed one day an employee in the hallway holding a safe key talking to one of the maids....why would he have a need for a safe key...So because we had no money we had to cancel all the day trips we had planned, we couldnt go shopping or barely leave any tips for the people who were working so hard to deserve it. We made the best of it and had fun with each other on the beach, but it was a horrible way to start our vacation and really limited us to what we could do. When you cant trust your things in a safe, where can you trust them...we are both students and had been saving everything we made for this trip for six months only to have it stolen from the hotel when we first arrived...DO NOT STAY HERE! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Myrtle Beach: xxx xxxx xxx xxxxx xxxx Resort: "money stolen from room safe poor help from management bad service" From day of check in we had problem with the TV remote and the room safe always had to call security to reprogram so we could get in the safe every time someone from the maintaince department came to fix the TV remote we could not get into our safe it would not accept our code. When we noticed money missing we called security again they filled out report and did nothing so we called the local police and to file report. we still are waiting for the final report from the local police . The hotel management says they are not responsible for this loss and claims they can not help even though it was their employs who were in the room. Also everytime we came back to the room in the morning and housekeeping was suppose to be there theroom was left open and noe would be in room.I do not think that we will ever get a decent response from anyone on our loss but at least I can warn anyone reading this. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Puerto Aventuras: xxxxx xxxx xxxx : "Robbed Here!" I was robbed of my watch at the spa here and there were reports of several other robberies during our stay. The hotel handled the robbery poorly, ultimately denying that the watch was every taken. If you choose to go here do not bring anything of value and do not leave any items unguarded. During our stay another guest had money stolen out of the room safe, which she had locked. Other than the security issue, our stay was fine. Friendly and helpful waiters. The "beach" shown in the pictures is a lagoon with a terrible smell. So if you are looking for a beach you will be disappointed. This review is the subjective
opinion of a robbed traveler and not of milockie.com Hue: xxxx xxxx xxx xxxxx : "Theft from xxxx xxxxx " A word of warning to guests of the xxxxx xxxxx Hotel - I left my money wallet in the safety deposit 'box' at reception, and had money stolen from it. Their system is an envelope, sealed, glued, and you sign the strip across the opening. I am not sure how they did it, but I had counted the exact amount of cash I left it, and I was down 113 dollars when I took the wallet back that night. I spoke to the manager of reception who gave me excuses as to why I couldn not talk to the owner, and needless to say I never got the money back. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Puerto Plata: XXX Xxxxxxxx : "Not a 5 Star & Keep Your Eyes on Your Money At All Times" This was one of the worse holidays that I have ever had. Someone went into our safe and stole $1500.00 US money and $150.00 Canadian on us. This was a nighmare! Being out of the country and having no money what so ever. We arrived there on March 6 for 1 week. Noticed that someone had been into our safe on the 2nd day that we were there. I did not notice that all my money was gone until I went on the following day, took my purse out of the safe and went down to the front desk to change money into pesos. Then did i get the shock of my life. I went into my wallet and went to get some money & everything was gone. Every cent that we brought down with us. While we were there others also had made complaints that money and personal belonings had been stolen. The air conditioners didnt't work as I was changed rooms 3 times. The smell was terrible and the mold was terrible. The food was ok, but this place I would not recommend to anyone. There is no way that this is a five star resort. The telephones in my rooms were not working properly & when you did receive a call you couldnt hear what they were saying. The fridges were not keep cold nor were the items stocked as they were suppose to be. We had to call for water all the time. I have been to other 5 star resorts and this place is no way considered a 5 star. We were there for 1 week but dealing with the theft and the police & our Sunquest representative we actually couldnt enjoy ourselves. We had 2.5 days outta 7 to sit in the sun as I said dealing with the theft on this resort. The people who work there at the bar are very friendly as well as the cleaning staff. This has been a nighmare from hell, so beware. Also another person that we meet there had his belt and his shoes stolen ouf of his room! Many other people that we talked to had their money stolen out of the safe as well. Again I would not recommentd this place what so ever. Being there for 7 days without money and crying isnt my idea of a relaxing holiday then to not get no compemsation back for our money that was stolen. Also you would have to get up before 7:00am to try and get a chair by the pool. People keep their towels and go there before the towel are handed out at 8:00am. There is a limited number of chairs around the pool. Please feel free to email me regarding any issues that you would like to know about this place. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Espana/Madrid/XXX Xxxxx xxxxx Hotel In July of 2004, my sister-in-law and I traveled to Madrid, Spain. We stayed at the XXXX Xxxxx Xxxxxx hotel, a four-star luxury hotel which belongs to the xxxxxxxx group. This hotel is located in Plaza xxxxxxx . During our stay, we were victims of a robbery, all our cashwas stolen from the safe-deposit box in our guest room. This type of aggression and crime isunjustified in a four-star luxury hotel which advertises extra security with its in-roomsafedepositboxes, and charges accordingly. After all, guests staying in a hotel of this category, expect a safe, secure and trustworthy environment. In view of these facts, the hotel should have acted immediately, should have reimbursed us the stolen money without delay, and should have made us feel "home away from home", which the hotel management failed to do. If you are planning to stay at the xxx xxxx xxxxxx , think again. You might want to reconsider your stay at this hotel until management takes its duties seriously, and accepts responsibility for the welfare of its guests, their personal safety, and the protection of their belongings. We suggest that the xxx xxxxx hotel chain conducts a total safety/security and property protection quality control of the xxx xxxx xxxxx hotel to protect its guests, and thus regain the necessary trust to attract clients. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ NEVER STAY AT xxxxxxx HOTEL I and a few others experienced a very very very BAD stay at xxx xxxxx xxxxxxxxxxxxs in Hyderabad (Somajiguda) While we were there...the hotelstaff (housekeeping & frontoffice manager) had stolen foreign currencies from a few guest. Now...before blaming anybody like this..we ran into an ex-worker of this hotel and he said the following. The executive manager Mr. Soma Raju often obeys his staff to keep an eye on the 'rich' Western customers. So from front-office managers to housekeeping knows exactly who stays in each room. The safes are being locked by the reception and front-office manager. 3 Times ˆ 1000,- was stolen from the safe by the hotelstaff. The ex-worker said: from housekeeping to management staff..wherever they see money they take it and split it among eachother. Then the executive says: you better proove that ur money was stolen from our safe and nothing will be done. The ladies from the housekeeping arent searched when leaving the hotel but the guys are. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Nairobi:xxxxx xxxxxxxxx : "Money stolen out of the safe" This hotel was the meeting point for out tour. I booked it for 3 nights. At the first day someone has stolen some money out of the closed safe in the room. I never got the report with the opening times as I was promised by the manager. The room especially the bathroom was dirty. There is a busy street in front of the hotel. Because it wasn't possible to close the windows we had the whole traffic noises, night and day. The pool looked nice but it isn't only for the hotel guests so it had a lot of people and not enough empty seats. If you like to have a rather nice breakfast you have to very early. I travel a lot and it was the worst hotel I ever stayed. With USD 90.- per person it is much to expensive. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Would NOT recommend – xxxxx xxxx Hi all. Well the long and short of it: I hired a safety deposit box in my room in the hotel regente, had 390 pounds english notes, and a 100 pounds euro's and my car keys with immobiliser, all were stolen by some member of staff from the hotel, as i always had the key in my bag. This happened not even a week into our holiday which made us have to really budget our money and with a 12 year old son and a 8 year old daughter it made it worse because we couldn't afford the things we wanted to do with them. Security guards of the hotel were seen on numerous occasions entering or leaving the rooms in a suspicious way, very sneaky looking. All in all with the money stolen and how much it will cost to replace the locks to my car and the immobiliser, we have had about 600 pounds stolen. Receptionist denied everything said it was not possible as there is only one key, but I wonder if i had the one key, and there was no forced entry to either room door of safety box where did my money go obviously you know the answer as much as i do. I WOULD NOT RECOMMEND this hotel to ANYONE, and most certainly WILL NOT be re-visiting the hotel ever again This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ It sucks – xxxx xxxxx Turkey We are just back from xxxx xxxxx, and guess what? We were the next victim to getttin our safe broken into £300 was taken, when we called for help Louise Keskin, our rep, sent us a letter telling us to shut our mouths on the subject, or we will have to leave the hotel. They made our stay there so bad we moved off our own backs, we stayed in the Golden Orange they were lovely, please don't go to xxxx xxxx as I would not want anyone to go trough what we did, Goldtrail just dont care about you, we are now seeking legal advice to stop this happening again and again, but on the good side Marmaris is lovely with some lovely hotels, just not xxxxxx . This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ .Cancun: xxxxxx xxxxxxxxxx xxxxxxxx Resort: "money stolen at xxxx xxxxx " My Family just came back from a trip to Cancun where we stayed at the xxxxx xxxxx . Our stay was for 9 nights, our family consitsted myself and my husband, my husbands parents and our two children ages 16 and 13. The cost for this vacation was around $ 12,000.00 USD which included the airfare. My husband and I took $ 1,040.00 in spending money to pay for scuba, golf, atv rides and incidentals. We also took $ 100.00 in singles to use for tipping at the hotel, of which the bank gave me brand new serial numbered singles. Our xxxx xxxx room safe was accessed the 2nd day we were there and the $ 1040.00 was stolen, the theif or theives did not steal the serial numbered tipping money or credit cards. We reported the theft to Carlos in public relations (whom did not appear surprised) he had the xxxx xxxxxxx hotel security dept come to our room for an "investigation" we cooperated and answered all questions, they looked through all our belongings, interviewed their staff and determined that the theft was impossible. Carlos in public relations said it was strongly recommended we go to Cancun to make a police report, we did not want to waste the time as the city is far from the hotel and we knew we would lose this vacation day if we did, but we did as he so strongly suggested...it did turn out to be a wasted day, the police never followed up. Carlos said the xxxx xxxxxx hotel would not do anything for us regarding the theft, he said they determined it impossible and we felt that he and Norma in public relations insinuated we were lying. I called my travel agent and told her to call Mexico Unlimited to see if they could do something on our behalf, while I had her on the phone I handed the phone to manager Mr. Mendoza, whom I felt was rude to my travel agent when he told her it was not her business, just between the hotel and her client (us). I asked Mr. Mendoza if he knew what xxx xxxxx was? I told him I would report my review to xxxx xxxxxx upon my return, he did not care. My agent and Mexico Unlimited sent faxes and emails to the general manager of xxxx xxxxxx , Jaquin Arestage, it took him a day or so to reply to them, but he would do nothing for us either. I would not recommend the xxx xxxxxx hotel to anyone who needs to feel they and their belongings are safe. Upon arrival, it actually appeared to be the nicest hotel we have ever stayed in, the wait staff were very attentive, the grounds very well maintained, pools clean, rooms comfortable, food and drinks good, although 4 out of 6 of us were sickened with the stomach ailment before we left. The beach is not good for swimming, it has broken sea grass and jelly fish in the water. My husband and I were both stung by jellyfish. It was not the missing money which ruined the trip, but the attitude of the management which left a bad taste in our mouths every day we were there. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Lombok: xxxx xxxxx Lombok: "Theft from room safe box" Our room safe was broken into with the master key and reclosed. We found some money missing when i tried to open the safe with my password and was unable to. When front desk manager assisted me to open the safe with the master key, we found some money missing and made a police report. The police told us we are the 6th guest to be robbed this way at this hotel. Police was unable to lift fingerprints as all room safes are covered with dried banana trunk material for a resort feel. Luckily our passports were intact. They were smart to steal some money but not all to try to avoid detection. We were given a room upgrade for one night and complimentary dinner. Luckily we managed to get travel insurance compensation for our loss. The police said we were targetted because we looked like Japanese and all previous victims were in fact Japanese. The reason Japanese were targetted is because they have difficulty articulating the problem to hotel and police. Hotel staff even said they thought that the Japanese guests were trying to pull a fast one for room upgrade when they reported money stolen from their safes. There are no security cameras in the hotel and hotel GM told me they will install CCTV surveillance system and change all room safes. I hope this has been done since. We liked the hotel but this episode ruined our holiday and we lost almost an entire day with the investigations and police report and even had to go to the police station. The hotel front desk was pretty unhelpful with facilitating the investigations. Thankfully the GM tried his best with service recovery but i don't think we will return to the hotel again. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Rxx Xxxxxxx - Puerto Vallarta RXxx Xxxxx Mexico We returned home from having a great week in Puerto Vallarta with two other couples in early February 2006. The weather was great, food good, rooms not too bad with the exception of the hard beds and flat pillows. Also, the walls aren't too sound proof, you can hear people in the halls at all hours of the night. Went whale watching, wow, awesome tour. The night before our departure for home, both myself and our friend, neighboring rooms, had money stolen from our safes. We gave reports and they advised that it takes 48 hours to investigate. I have since written 3 emails and have not received a reply to date. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Paradise Island: Xxx Xxxxxx: "ROBBRD AT THE Xxx" DO NOT USE THE ROOM SAFE.... within hours of checking in i had my passport wallet (which contained cash, passport, and other information (STOLEN OUT OF ROOM SAFE) and hotel did not want to do anything about and asked us to keep quite. we had to call the police ourselves, hotel told us they placed a call and after waiting an hour for police to come we called ourselves, they arrived in a matter of 5 minutes, we went to station to file a report and they told us that a call about a theft was never received from the Xxx. when we came back the manager again asked us to keep quite....needless to say we did not and spread the word like wildfire where ever we went in the hotel. this was a wednesday . i put in some calls to the us embassy and they were very helpful. police told me that as long as i had a police report it would get me out of the country and back home. police came next day and dusted our safe for finger prints and took pictures.....from what we understand from detectives someone has a way of swiping something down the safe to get it to open . to be on the safe side i visited the embassy on friday to make sure i could get out with the police report. they were VERY helpful and gave me a letter and my passport photo with official seals and told me it could not be opened until i arrive at airport by customs people. we went back to hotel friday after the embassy and we again had a go around with manager and also spoke to a police sergeant who told us the investigation was still on going and we would get the report as soon as he could finish it. he left and we were still with manager when things got worse and he ended up having security double lock our door and he then told us we had to leave the hotel and property. after being escorted to our room by security ,they waited in room while we packed, hotel security swept our room upon being kicked out and i asked to go back in and take pictures the way we left the room and they would not let us back in to take pictures we checked out and went elsewhere as we were not going home until sunday. while sitting at dinner saturday night we received a phone call from police that my wallet with everything i reported stolen was found. i asked him where and he told me the someone had checked into the room we were in the it was IN THE SAFE !!!!! they said someone checked into the room and when the people opened the safe they found my wallet ! when we got to the police station the officer told us he was really baffled on this one . he said the manager at the hotel wanted to see us after the police station. when we arrive front desk called manager and he spoke to us ....still not sorry for anything that happened. he then told me that the "person" in that room wanted to meet me. so i told him if they were near fine because we needed to go. he went to the phone and picked it up dialed a number and then called me to the desk , proceeded to tell me the people were in bed for the night (9:15 pm) and he wanted to talk to me. when i got on the phone it was a man with a bohemian accent not sure of what to say. i said thank you for turning it in and said good bye. i read 2 other tip advisor reports on people having things stolen out of the safe. i suggest if you do go there to keep anything important on your person at all times. DO NOT USE THE ROOM SAFE . This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Puntuación de viajeros: Nuevo Vallarta: Xxx Xxxxxxxxx: "money/credit cards stolen from safe" I stayed at the Xxx Xxxxxxx Sept 1-7 2007 along with my husband and his 2 daughters. The hotel itself is nice, rooms clean. Although the hotel does have a very musty smell, probably due to the open layout of the hotel. Food was mediocre, but that is to be expected with an allinclusive buffet style. We visited downtown Puerto Vallarta, which was very dirty. You can't walk down the street without being hassled by someone wanting to sell you something. Also visited a little small "town" Bucerios to shop for souvenirs, this place was horrible !! Do not go ! Besides being hassled by the vendors, the smell will remind you of a filthy public restroom!! Very, very nasty!!! Our worst experience was the night before we left..my 2 step-daughters who were in the room across from ours had their money and credit cards STOLEN OUT OF THEIR SAFE!!! We went to the lobby to inform them of what happened, the staff DID NOT CARE at all about the situation. They acted as if this is an everyday occurence for them! We asked them to call the police, they told us we needed to call the police and we needed to go to the police station. We had to persuade them to call the police, which they eventually did. Once the police arrived we wanted to make a report, well, the police tell us we needed to go to the police station and make a report. They told us we needed to take a taxi to the police station!! Well, this was unacceptable, we again had to argue with the hotel manager who eventually had one of his staff drive us to the police station. We arrived at the "police station" what a joke that was! There was one policeman in the building (which was needless to say, not much of a police station.) We were told we would have to come back in 24 hours to finish our report. Since we were leaving the next morning we could not file a police report. I believe the person which stole from us knew it took 24 hours to file any type of police report, therefore, they stole the day before we left to go home. The theif charged almost $8000.00 USD on their credit card!! All within a 4 hour period! I would not recommend this hotel orXxxxx xxxxxxxx to anyone!!! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Patong: Xxxxx xxxxxxxxxxxxxxPhuket: "Also victims of stealing from room safe" We would also like to advise people against staying at the xxxxxxxxxxResort in Raj-U-Thid Road, Patong. We were another couple who had money stolen from the safe in our room around Oct 10-12. After reporting the loss to reception and advising returning customers to check their room safes, all staff from cleaners, to reception staff to the restaurant manager treated us with rudeness and contempt. The police were of no help and then asked us to leave the premises when we still had 3 days paid accommodation left. In all, there were seven rooms which had money stolen from their safes, of which only the manager holidaying in Bangkok was supposed to have a copy. The resort refunded us the 3 days, then we moved to a very nice resort in the same street - Tony Resort for around the same price including a nice buffet breakfast. We advise travellers not to take cash or travellers cheques, but maybe to credit a card you can use overseas. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Puerto Plata: xxxxxxxxxxx xxxxxxxxxxxxxxxxx i: "watch the staff" We had money stolen from our safe. Security indicated that someone in our party stole the money. When we tried to cash travellers cheques they would not cash them even though they knew we had had our cash stolen. Tip Teddys will cash travellers cheques and will accomodate you in any way they can. How sad that this resort will employ staff that can get away with stealing from their guests. Beware do not leave your room key where any staff can use them. Keep a check on the number of room keys that show up on your dresser. Would not return to a resort with this type of tolerance of staff stealing from thier guests. This will no doubt eventaully affect who will go there. Probably would not go back to Dominican again. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Corfu: xxxxxxxxxxx xxxxxxx Hotel: "Watch out" I stayed at the xxxxxxxxx Hotel in may 2007 and it is by far the worst hotel i've ever stayed in. For a three star hotel it was a disgrace i think the person who reviewed the hotel must have been payed off, or he was due a visit to specsavers. The food was barely edible i ate in the hotel only twice and both times i was ill. The staff were extremely rude and arrogant, the only time they where helpfull was when it involved money for them. there was quite a few of us staying all inclusive and everyone had problems trying to get drinks. There was a couple staying there at the same time and they had money STOLEN from the safety deposit box in the hotel which I heard is a regular occurance. The entertainment at the hotel was awful at best, it was like siting through a bad karaoke contest. The only positive about the hotel was the rooms where clean. I wouldn't recomend this hotel to anyone, infact i'd encourage anyone to activly avoid the place. This review is the subjective
opinion of a robbed traveler and not of milockie.com : Zakynthos: xxxxxx xxxxxxxx : "Theft" Do not stay here unless you want to loose money. We stayed here in Sept 2007 and unfortunately I did not read the reviews on this site prior to booking. Like many of the other reviews, we also had money stolen. From the so called Safety Deposit box. We booked with Thomson and informed them of the theft, but they did not really do anything about it. We were told if we called the police that we would have to have an interpreteur present, and this we would have to pay for. However after reading these reviews, I wish we had gone to the police. Who do these people think they are? you go on holiday to enjoy yourself, and this has clearly been going on for some time. Needless to say we will never go back. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Xxxxx Hotel Apartments Reviews I would not recommend this place to anyone. During the week I was there I myself had all my jewelery stolen( it was in the safe just got it out to wear that evening). When I reported it to the receptionist she shrugged her shoulders. When we got to the police station there was This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Praia-xxxxxxx Brazili goed hotel maar ook tijdens ons verblijf geld uit de kluisjes gestolen door het personeel en niet door touroperator op een goede manier bijgestaan. ze moesten de hulp inschakelen van peter xxxxxxx om voor de verzekering papieren te regelen. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Mahe Island: xxxxx Strand Hotel: "Terrible hotel (keep an eye on your money in the room safe)" Surfing the web, I just remembered the time I spent with my wife in one of the worst hotels I ever stayed in. Back in 2003, they didn´t have even a simple TV set in the rooms. The hotel is very basic. The rooms are not clean and the furniture is old. The Seychelles are (regarding nature) surely one of the most beautiful places on the planet but even being such a beautiful place they are highly overpriced, so you get to pay for such a black hole as a Coral Strarnd hotel an amount of money that can afford you a fantastic hotel in south-east Asia. If plan to visit Seychelles, don´t go to Coral Strand hotel because it is ugly, dirty, and yout might get your money stolen by the local stuff. It happened to my wife and me. We had about 2000 EURO cash deposited in the room safe. The first day they stole us a 200 EURO from the roomsfafe . It was surely done by the local hotel stuff because the real thief would have taken it all. The person who took it didn´t count that I would count the money the first day, after leaving the beach. So, to conclude: DON´T GO THERE!!! Go to Berjaya Hotel on Beau Vallon Beach (which is surely one of the most beautiful beaches I´ve ever seen) it is onlly 200 m distant from Coral Strand. Good luck and enjoy the Seychelles. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Phnom Penh: xxxxxxxx Hotel: "safe not very safe" Very beautiful place, between the lake and the royal palace an old colonial mansion nesteled in a garden huge rooms great it would have been if the hotel personnel hadn't stolen goods from the room and money from the safe deposit! This review is the subjective
opinion of a robbed traveler and not of milockie.com ------------------------------ Orlando: xxxx xxxx xxxxxxx Resort: "Do NOT Bring Valuables" The trip was a blast actually, except for 1 terrible event. The only day that I don't hide the safe key under my clothes in the dresser is the day that a staff steals my money in the safe. I came back to the room late at night and found my safe key missing from the drawer. I searched for over an hour turning the room upside down before calling front desk to open my safe. Lo and behold, my bag containing my money is placed incorrectly in the safe and my bank envelope containing $1450.00 is missing. Right away, I called front desk and they had a duty manager and a security manager go to my room and take my information. I even filed a police report, but from all the stories of other belongings being stolen and wdw not trying too hard in their investigation, I am doubtful of a happy ending. I guess we'll see and find out before I take other actions. If nothing comes of their investigation, then I will persist in bringing this story out to the public to let other people be cautious of the dark side of xxxxxx This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Runaway Bay: xxxx xxxxxxxxx Jamaica: "Our Safe Was Robbed in Our Room" My husband and I went to the xxxx xxxx in Jamaica for our fifth wedding anniversary. On the second day of our four day trip, ALL of our cash was removed from our LOCKED safe in our room. Over $300 USD was stolen while we were on a snorkeling boat tour booked by a company on hotel property. Needless to say, we had to put our room number on our waiver for the snorkel tour, so, someone knew we would not be in our room. We filed a report with the hotel security and the local police. Nothing was done AND to top it off, we did not even get an apology from the Hotel Executive Manager OR the Security Manager. Not ONE apology. We were not only violated by a thief on their staff, but also the entire management staff. We spent half of our vacation trying to investigate what happened. I will never stay at another xxxx xxxxx Resort in my life, I could not believe the lack of customer service. They did not even offer a deduction from our bill or anything. And, we were told our money was gone and would not be returned. In each room, there is a card that reads: Hotel not responsible for items not kept in the safe….well, they are not This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Negril: xxxxx xxxx l: "Beautiful but beware of theft" We were very excited to be going to xxx xxxxxxl. Our first real vacation we have ever gone on. The resort itself was very beautiful. Unfortunately, due to certain circumstances, we will not return there. We arrived at the resort on February 1, 2007. We checked in and were then taken to our room. My husband put his credit card (that was needed to swipe for incidentals when we checked in) back in his wallet. We locked up our passports and all of our money (which was in my husband's wallet) in the room safe. We left our room in time for orientation and then went on to the dinner on the beach. The entire time he kept the keys for the room and safe on his wrist with the cord that was provided by the resort. (My husband is very cautious and careful with his money and doubled check the money in his wallet and the lock on the safe). The next morning he opened the safe and was going to take out $10 dollars for the housekeeper. (Although it states "no tipping", we were advised by our travel agent that if you leave $5 or $10 dollars for the housekeeper at the beginning of the week, they will make sure you get extra attention. When he unlocked the safe, he took out his wallet and opened it only to discover that our credit card and money were stolen (over $1,000 U.S. Dollars, (all but a few $1 and $5 dollars were left). We were devistated. At first, the resort offered to move us to Couples Swept Away. We did decline as it is a truly beautiful resort and why move, we had nothing more for anyone to steal. Security was called immediately and reports were made. Negril police also became involved. On our last full day, we were told that an arrest would be made that day or the following day by a Negril Detective. We were also asked if we would be able to stay for the court hearing which, would probably take place that following Tuesday. We stated that it wouldn't be a problem to stay. When I called the police detective to find out what she wanted us to do, she stated that she spoke to her superior and that they had enough evidence that we would not need to stay. To date, nothing has been done. Now that we are back home in the states, we have been told by the Couples Manager that it was turned over to their insurance company, who has done nothing. Therefore, we cannot deal directly with the resort any longer. We have tried several time to contact the Detective from Negril Police Department and have never received a call back. We also contacted the U.S. Embassy in Montego Bay (who in turn contacted the police). The response was that since we have left the country it appears that it is being swept under the rug. We were very understanding at the time that this occurred, we didn't want to let this ruin our entire vacation. Unfortunately, it has ruined our memory and any good recommendation of the resort. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Havana: xxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxxxxxxx: "Fly from the Habana Libre" Having been to Havana many times I thought a change of hotel was the answer,liked the National Hotel but had money stolen from the safe so checked this site for the xxxx xxxxx, I read the reviews and thought it cant be as bad as that so I booked for 14 days, boy was I wrong. When we arrived the air conditoning had packed up two days beforehand and they did not know when it was going to be sorted, this was the whole hotel and not just the rooms and at 34 degrees it was hot.The room was large and on the 18th floor, unfortuately previous reports were correct, painted baths which were peeling off,facings round the doors had gone about 8in from the floor with rot and left the nails sticking out, chrome worn off all fitments and turning green, balcony had large crackes in the concrete and did not look safe to walk on, then we come to the resturant,finding a plate was a nightmare and if you did you held on to it for some fruit, the should be hot food was cold and there was only one salt and pepper in the whole resturant AND THE FLIES, it was a fight to see who could eat the most.Staff were very highly gestapo trained and the only one to speak to us was the bellboy who delivered the cases to our room saying "You give me shirt". Ambulances there every day taking away heat stroke victims. Only lasted three day there but have spent the last 14 days in the toilet and still running.Those blasted flies.Dont be like me, listen to the reports on this site This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Santo Domingo: Hotel xxxxxxxxxxx xxxxxxxxxx: "Beware - Please read my review" Before I went on my trip to Santo Domingo I read all of the reviews and thought that Hotel Xxxxxxx xxxxxxx xx would be a good choice, however it turned out to be the worst trip of my life. I planed the trip for me and 4 of my friends and told them that the hotel was a safe place to stay, unfortunately I was wrong. Im writing this review the day after my return back to the U.S. to warn everyone about this hotel, and to say that Im very lucky to be back in the U.S. alive. On this past Saturday night I went into my room to go to sleep at around 11:30 pm, because I was tired and I had been drinking with my friends for a few hours. The next morning when I woke up around 8:30 am and went into the bathroom I noticed that the glass in the bathroom window had been taken out, and then I looked around the room and saw that my safe deposit box that I paid to rent was opened and everything stolen out of it. My video camera was stolen, my cell phone, all of my credit cards, and money was gone. After discovering what had happened I ran downstairs to the front desk and told them to call the police, and the police arrived after about 15 minutes and took finger prints of the glass that was removed from the window. I was in shock I couldnt believe that something like this could have happened to me. I could have been killed. I thought that I safe and took additional steps to protect my valuables. To make a long story short I was not compensated for my belongings that were stolen, and the owner of the hotel did not even offer me an apology or any kind of sympathy for what had happened to me. They have fine print written down on a piece of literature in the rooms, stating that the hotel is not responsible for any lost or stolen items in the room. So the owner stated that the hotel wasnt going to pay me for anything that was stolen. This was a horrible experience and I would not recommend that anyone stay in this hotel. I could have been killed and the hotel owner did not give a ****. They even tried to make me pay for my room after everything that I had been through, which was only about $200. I asked them how the **** can I pay for anything when all of my money had been stolen, and my credit cards canceled. The owner know that I didnt have any money and that my credits cards were stolen, and he didnt even offer me a free breakfast, lunch or dinner for the next 2 days of my stay. Luckily I was traveling with my friends, if not I dont know what would have happened to me. I do not believe that this hotel is not safe, I believe that the hotel workers were the people who stole my property. The afternoon before my property was stolen the hotel maintenance workers had access to my room and they were supposed to put bars on the balcony door and window, however they left that evening without completing the work. They lied and told the worker at the front desk that they completed the work. Truly bebieve that they are responsible for my property being stolen, because one of my friends saw one of the workers go into the bathroom and open up the window, which I had close the previous 2 nights. We also found out that this same room was broken into the week before and thats why they were attempting to put the bars on, however they still rented it to me knowing that it was not safe. We were told by other hotels in the area that it was the owner of the Duque de Wellington responsiblity to pay me for what was stolen, because its the law in Santo Domingo. When we told the hotel owner that we found out that the hotel was responsible for my losses, he told me that he would compensate me before we checked out. However, when we were checking out he had his lawyer show up and the lawyer told us that he wouldnt pay for anything, and that I had to contact my insurance company when I get back to the U.S. to replace my video camera and cell phone. I couldnt believe that he would have told such a bold face lie, after he had given me his word. He waited into the last minute, when we needed to leave for the airport to break his promise. The hotel owner is money hungry lier and doesn't care about the people who come to stay at the hotel. I will never recommend it again. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Punta Cana: xxxxxxxx xxxxx xxxxxxx: "Not the vacation spot you would expect!!!" The grounds and the hotel are beautiful! However, the food was horrible - lost 6 lbs. Had to go to McDonalds as soon as we got off the plane. Staff in hotel does not speak any English. Not only that, but one of the people in my party had $700 stolen right out of the safe in room. Housekeeping went through the luggage and found the key to the safe which was hidden in the luggage and stole the money. Hotel denies!!!!Hotel has keyless entry that logs who was in room and proved housekeeping was in the room. Hotel manager gave the run a round for two days until just before we had to get on the bus to leave and totally denied and re-wrote statement that was given to head of hotel. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Santa Cruz de Tenerife: xxxxxx xxxxxxx xxxx: "watch out for break ins" just back from play xxxxx xxxxxxxxin costa adeje in tenerife. On arrival the gentleman on reception was not very friendly, no smiles of welcome here even though we arrived at approx. 10 at night. We received our key to a studio which was based on the ground floor number 102 block red. This was quite spacious with two big single beds and a nice sized balcony overlooking a quiet village type setting of palm trees etc. Unfortunately our hot water did not work from the time of our arrival to the date of our departure even though technicians arrived twice to fix same, we gave up in the end and washed ourselves in the sink by boiling kettles of water. (incidentially you have to hire kettles, we brought our own with us). There are two swimming pools, one located by the reception area which was quite packed people were quite literally on top of each other. We opted for the quieter pool which is located at the back of the complex. Not many people at the complex knew about this second pool which was to our advantage as we basically had the pool to ourselves along with a handful of people. There is an aqua park overlooking this pool which was not in operation while we were there but, I would say would be very noisy when it does open as there is a bungee jumping machine etc. Also towards the end of our holiday there seemed to be some building going on, on the hill overlooking the pool, with diggers and cement mixers which started work at 7.30 in the morning. The second last night before we came home there were four break-ins at the compled. One which occured in the apartment above us on the second floor. The thief broke in whilst the occupants were asleep in the bedroom. The safe key was taken out of the ladies handbag, the safe was opened and all the 2 ladies money, £1000, mobile phone, and jewellery were stolen. This ruined the last night of our holiday as were very nervous in our studio and would not go out. Apart from all this I enjoyed the area of costa adeje and did enjoy my holiday but to all future travellers out there beware there is a thief about. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Antalya: xxxx xxxxxxx Hotel: "They Steal In that Hotel!!!!" Well, they DO steal from the safe box in the room. My wallet was left but ALL the money was gone. The hotel was not supportive at all. More than that I read in the questionary that I found in my room that the wallet was stolen from the people that stayed in that room before me. When I got home and started reading feedbacks I realised that I am not alone. They steal and then pretend that nothing has happened. Police comes, speaks in Turkish to hotel administration and that's it!!! Don't go there. It's not worth it. There is a lot opf good hotels with good attitude. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cancun: xxxx xxxxxxxCancun Resort: "Our Worst Vacation" Our stay at the xxxxxx xxxxxx in Cancun was the worst vacation we've ever had. My husband got ecoli & we only ate at the hotel! Also, we had money stolen from the safe in our room. And those were just the beginning. I also got an electric shock at the snack bar. When I tried to buy Tylenol and Pepto-Bismol from thehotel store, I found that their entire stock was past the expiration date (the Tylenol by 10 years). When I pointed this out, the clerk just shrugged and put it back on the shelf. What I did buy had the expiration date marked over. The staff, with 2 key exceptions, were not helpful or friendly. When we tried to tell them about our concerns, their English suddenly failed. The accomodations themselves were ok. We were surprised that we couldn't throw toilet paper in the toilet. I'd seen that before - but not in a resort hotel! And although the hotel was only 10 years old, the keys were the old fashioned kind, not the modern cards. That wasn't a problem except we wondered if that made it easier for someone to get into our safe. The beach was very nice & not too crowded. It was clean and the surf was great. They did have lifeguards, but all they did was try to sell us either a boat package or ganja. When we let the management know our concerns, they only offered us 3 more days there. No thanks! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Playa del Carmen: xxxx xxxx xxxxxxxxxxt: "The staff will rob you here!" On our 2nd day here, our money ($450.00) was stolen out of our safe in our room (#207) at Xxx Xxxxxxxxx Resort. No broken entry, and we had our room key at all times. We asked to speak with the manager, and they told us there wasn't one. We asked to speak with someone that deals with situations like this and they said the owner. We waited in the lobby for 7 hours waiting to speak with the owner. He never showed, and I asked for him to call us, and no call. If he did show, they never told me he was there, never called our room, they never apologized for the huge inconvience of my time, the fact that we were robbed. Nothing. I desperatly needed to speak with someone because I didn't want to spend another night there and since we prepaid online, we needed to be refunded for the 2 nights that we still had. We waited our entire vacation (the 3 more days) and still, no owner, no one would help us, the Hotel would not take responsibility, not even acknowledge us, or what happened. They were completely rude, unprofessional, forced us to stay another 2 unsafe nights because no one would talk to us about refunding us, so we can at least move to a different place. As we were walking to our rental car to leave for the airport a xxxxxxxx Staff person brought over 3 police men and accused us of not paying for our room. I was in complete disbelief that this was happening. I was shaking, because I thought they had stolen our receipt (proof of payment) but we luckily had it. We had prepaid for all 5 nights in advance because we had to online and you have to show them this before checking in. So for them to sick the cops on us, after our miserable stay, and robbing us and room 204, and others, is so completely wrong, and I don't see how they sleep at night. When we arrived back to the states, I called International Vacation.com Inc. (who booked our stay with Xxx Xxxcxxx), I explained what happened and that I still had not been contacted by the Owner. So she called the Hotel, and called me back saying that she spoke with the Owner and said he did speak with us and that we lost the key. He NEVER spoke with us for 3 days that we waited to speak to him. They are thieves and liars, please save yourselfs and don't stay here. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Paradise Island: xxxxxxxxxxxxxxxxxxx s: "Easter at the Atlantis..we got robbed Easter at the Atlantis we got Robbed! Our Easter trip at the xxxxxxx started with an hour argument at the front desk fighting for our two prepaid connecting rooms. Two hours later all our cash was stolen from the room's locked safe, $900.00 in cash gone. The hotel manager casually responded by saying the issue would be resolved by the end of the day....he never called. Every day some childish games were played to find a chair on the beaches or numerous pool areas. Guest would place their child's toys, shoes or magazines on chairs the night before to save a lounge by any water areas. Now remember this hotel cost $560.00 plus per room with a 5 night minimum stay. And I am running around stressing out about having money stolen from our rooms locked safe and reserving a beach chair for the next day. Not to mention the endless lines at all the restauraunts at the hotel. Maybe this had something to do with the glimpse I got of a sheet at the front desk upon check-in that said 101% occupied. Who was sleeping in the hall? Maybe the 18 year olds that hung out at the casinos all night. Where I never saw anyone win more than $100. Well we continued to stress over the lack of communication from security and management regarding our stolen cash until the last day when we were informed we probably wouldn't receive any information regarding our stolen money until things run through an extensive investigation and claims department 6-12 weeks. We just spent approximately $14,000.00 for a family trip and the hotel manager says sorry you will have to wait it out. Oh, so we are to fly out of your country and hope you will remember us back in the USA. They forgot who we were while we were there! The staff at the hotel were very courteous, the managers need some guidance in their attentive skills. I felt like I was staying at a $39.00 a night motel with a manager asleep behind the desk. We were robbed at the Atlantis in Paradise Island in the beautiful Bahamas, they took our cash from our locked room safe and we couldn't steal a seat at the beach after 8am. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Playa del Carmen: xxxxxxx xxxxxxxxxxx xxxxxxxxxx Beach Resort: "Not going back" This was our groups fourth trip to the xxxxxxxxxxx xxxxxxxxxx ,as the Gala was sold. We were hit by many changes this year,some good and some not so good. As always, the beach is beautiful, an addition to the resort was a burger bar set up by the beach for the sun lovers in the afternoon. In the mornings they had coffee outside of the restaurant for the early-birds who were up and about before the restaurant opened for breakfast. All of the bars were open longer hours for the thirsty, along with chips and salsa. The overall of the resort is clean and inviting. The downside of our trip this year was they did not seem to have enough help in any area of the resort. We found ourselves getting our own coffee at dinner or going without due to lack of staff. The bars did not have enough help or places to sit. We talked to many staff that we have come to know over the years, and they were not happy about many of the changes. The food is okay during the breakfast and lunch times, but seems to always be lacking in the evenings. I found I could easily skip this meal. Our greatest disappointment came when a couple in our group had money stolen out of their safe in the room provided by the resort. We personally talked to another couple who had money taken from their room also. The total between the two thefts was about $1500.00. The resort did not call in the police, but only had their security investigate. In the end there was not even an apology, without claiming guilt, to these people. We will be looking for somewhere new next year, and watching this site for reviews. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Havana: xxxxxxxxxxxxxxxxxxxxxxxl: "Fabulous hotel but please take note We stayed at this fantastic hotel for 2 nights before continuing on to Varadero. Our party consisted of four adults and four children. We arrived very late at night and were all exhausted after the long journey. Unfortunately, despite our travel agents placing very specific requests a year in advance, our request to have rooms next door to each other (so we could keep an eye on the children) was completely ignored and it took over an hour to sort out a compromise. We received no apology a smile or even a drink from the receptionist who was VERY slow and laid back about the whole thing! The hotel itself was beautiful and had a fantastic location and swimming pool. The rooms were clean and spacious and provided everything we needed as a base to explore this amazing city. Sadly the food at the evening restaurant was terrible and the service very slow although the restaurant manager was excellent and kept us informed about the delay. The breakfast was chaotic but there was a huge choice of food and everyone seemed happy. The biggest disappointment of the stay was that my husband and I had a substantial amount of money taken from our safe in our room. The hotel responded very quickly and we were interviewed by the Hotel Manager and Head of Security. Our holiday rep in Havana also informed our rep in Varadero and everyone took this very seriously and professionally. Unfortunately, we have never received a reply from the hotel (who were going to write to us with an update) despite making a note of our home address and email address. We decided not to post this review too quickly (knowing how long things take in Cuba!) and we have not chased up the complaint ourselves as it would achieve nothing. We know the money was missing and sadly, nothing can be proved or otherwise but we recommend that if you do stay at this hotel, lock your valuables in your suitcases. I would once again like to reiterate that this is a beautiful hotel in a fabulous location and a great place to explore Havana from. If we went to Havana again, we would definately stay there again despite the negatives. I do however believe that if people take the time to research their holiday on trip advisor that they deserve an honest and unbiased opinion, hence why I have mentioned the good and the bad about the Parque Central. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Deborah Etchen Queen Elizabeth
2 Passenger Robbed $8,000 Missing From Cabin Deborah Etchen Cruise Bruise: Robbery Bruise Location: Mexico And Hong Kong Age: 49 Home Town: Pennsylvania Cruise Line: Cunard Line Ship: Queen Elizabeth 2 Details: January 2002 - $3000 Stolen I have taken 17 cruises on the QE2. I have been robbed three times, twice on one cruise. The first time I was robbed on the ship was in January 2002. I notice someone went through my handbag. Then they did it again the next night. I decide to check my wallet and money in the safe. Thats when I notice I was robbed. In fact my cabin was not to far away from the Security Office on the trip. I was upset for several days. This happened on the world cruise. I went from New York to Sydney, Australia. The security head went through my stuff and handbag looking for my money. He kept saying I left the money at home. I told him I did not. I think they took $3,000 that time. They took the money out of my safe. They must had a pass key to get in the cabin and into the safe. I always thought someone in security did it. Some of the crew was trying to get me to shut up, but I refuse. My friend Chiyomi talk me into coming back, because anyone could get robbed. March 2004 - $5000 Stolen The second time I was robbed, I had trouble with my safe in my cabin and the security man was suppose to come back and put new batteries in the safe, but he did not. This was the night before we arrived in Hong Kong. I left the ship the second day we were in Hong Kong. They took about $5,000 in American Express Travelers checks and some cash. I was treated like nothing happen. They would not investigate. I tried to get the Manager to get involve and he would not. I saw the head of security when This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ XXXX XXX xxxxxx 3x review Possibly the worst Rooms old and shabby, beds broken with wooden frame between mattress and boxspring, airconditioning dripping and flooding room. Food was poor and tasteless. Eggs were bad at one breakfast and was it coincidence I suffered gastroenteritis nextday? Service in the restaurant was apalling after smashing my glass on my plate,it was removed and I received no replacement for my plate or glass. Staff rude and insulting especially male concierge. Elevators unsafe people were trapped and concierge was unconcerned until someone passed out. People had money stolen from their safes but no warning given by hotel about this. No management supposedly available while we were staying,when I wished to complain to the manager.I was told by the young girl at the desk she was running the hotel while the manager was on vacation for one week. Avoid this hotel if tou want to enjoy your trip to tuscany!! Stayed June 01-08 Trafalgar
Tours. .Shabby hotel throughout,extremely, unhelpful staff. CDN$900.00 stole from the locked safe in the hotel room. Same experience as John from England Would like to touch base with him. Avoid hotel at all costs An aweful experience. Xxxxx room, stuck in lift for 35 minutes, money stolen from safe in room, cold meals in evening and rude and unhelpful staff. One to avoid at all costs. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Hotel xxxx xxxx - Rome, Italy Complaint Theft from hotel room safe - Hotel theft We recently traveled to Italy and stayed in the HOTEL xxxxxxxx in Rome, Italy. We and our traveling companions (who were also staying at the hotel) went to dinner and before doing so put our money belts in our respective hotel room safes (5 digit codes). We were gone two hours. In the morning we checked our money belt for cash and found it gone ($1000). We told our fellow travelers who checked and found that their cash ($500) was also gone. We went to the front desk and after explaining what had happened we were told that it was "impossible". We explained that, indeed, it WAS possible. They admitted that the manager had access to the safes. We asked to speak to the manager and was told she was home and did not speak English and that there was nothing they could do! We both filed police reports but have not had any feedback. This is about the most unusual theft we've ever heard of. Beware of the Hotel xxxxx - do NOT trust them. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Perth: xxxxx xxxxxx Perth: "money stolen from the room's safe box" My visit was for: business Would I stay at this location again: no way! my husband got a chance to stay in the xxxxxxxxx for his official purpose.the day he was supposed to check out,he noticed that he was not able to open the room's safe box door.He called the reception to help him open the door and when the help came he was shocked to find out that fifteen hundred worth of dollars were missing from the safe box.The rest of the valuables were intact and the money kept on the top surface was untouched.Its quite clear that the money was pulled out from the middle.When called upon the hotel officials, they were keen to compensate my husband by providing two bottles of wine, which was irrelevant compared to the lost money.My husband, being an Australian citizen himself, was utterly shocked by their insensitive attitude.Its been more than a month and no action has been taken so far.On inquiry from the general manager, he had the cheek to tell that it was a misconception on my husband's part and that no one except my husband had opened the safe.We're still waiting for honest justice and the compensation for my husband's hard earned money. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ xxxxxxxx xxxxx xxxxx This was my first cruise and probably my last, definitely last with Xxxxxxx I went on this cruise with my girlfriend. We are both 25 and live in Chicago. This was the morning from Hell. This is where an ok experience turned into a horrible one. We had a wake up call set for 6:30 am. I had been using the in room safe for all cash and certain valuables. I had placed 400 dollars and 500 pesos in the safe the night before not wanting to take the money out on the ship with me. When I went to retrieve the money out of the safe it was gone! All of it, including the envelope I had used. I was beyond pissed off. I immediately called for our Cabin Steward to question him about the missing money. He acted dumbfounded and promptly left, raising even more suspicion. I then called security, who then came to my room to do a report and search. I was hoping the security guard would then go and question all individuals who were in my room that evening, but he did not even talk to one person. I then was told to go to the purser’s station and they would let me know what to do next. I went down there and was told that they were unable to help me and that I would have to contact corporate. We had decided to do self assist off the ship, which we missed due to xxxxxx stealing money from my stateroom. They told us that we had to wait in line like everyone else. Still pissed off we go wait in a line that snakes through the ships hallways. Mind you, we are carrying luggage. Not a very pleasant experience. Once they announce that people may leave the ship it is a mad dash towards the exit, no organization. I was so glad to get off the ship; it was a sigh of relief. When I got home I called xxxxxxx about the stolen money from the state room and they promptly told me that they are not liable for any items that become missing from the state room. Basically they are giving the ok for their employees to steal without any type of punishment. I was and am still very unsatisfied how the whole thing played out. -Costs- We spent a total of $1,400.00 on our sign and sail cards (4.50 a beer). This is including the $765 dollar painting. I also had $1,600.00 in cash with me for the Casino and ports. All of that ended up being used/stolen. Add up the cost of the plane tickets, hotel and cruise you pay just under $5,000.00. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ My husband and I spent 6 nights with xxxxxxxx in Cusco, then went on our Inca Trail Trek. We decided to stay with them the 2 nights we arrived back in xxxxx after our Trek b-c they were so nice and the hostal is decent for the price. We used their safe to leave our laptop and money belts while on our Trek This was a safe that they offered for valuables. We came back from our trek to find the $200 from our money belts was stolen. There response was so sorry this has never happened maybe you miscounted your money and oh we will give you 2 free nights. Not only was the money counted and registered in front on the night manager but the idiot who stole our money took a $100 dollar bill, our only one, like we would not notice. My husband went to the Tourist police and the police explained to the Hostel that they were responsible for the money b-c it was in their private safe and that charges would be filed against them. After much deliberation the owners decided to give us the money back. We were lucky. We are so happy we went to the tourist police to file a report they were so helpful. I just want others to know to stay away from this hostal b-c it is obvious somoene steals there. This is there website- http://www.samaywasiperu.com/ We stayed in the Peru Location, Manager is based in Lima. I would steer clear of both locations. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ xxxx xxxx Lines MONEY STOLEN BY EMPLOYEES on xxxxxxxx ! Ripoff Miami Florida My wife, myself, our 16-year old son and his best friend all went on our very first cruise on the xxxxxxxxxxxxxxxx 6/24-20/07 to the Bahamas. My wife and I have been all over the Caribbean and internationally but we have always flown. Time to try out a short 4-day cruise to find out if we are cruise people or not. Started out well, drove from Tampa to Port Canaveral without incident, check-in went fairly smooth , baggage got to us fairly late, around 5 PM. No problem as we familiarized ourselves with where things were, how to get around, and the apparently mandatory safety meeting on the hot, hot Lido deck. Hamburgers were REALLY greasy, fries actually pretty good but the other prepared lunch looked even less appetizing. Cabin was to be expected, (boys were in the one next door) cozy, with a small but functional bathroom. First the good news: 1) Waiter at our formal dinner was as friendly and attentive as could be. Even though we only went twice as the food was decent (lobster is always a welcome sight!) I tipped him $20 for his superior service. 2) Pizza was very good along with the adjacent deli sandwich area 3) The 80's show was very entertaining along with the adult comedians. 4) Bed was very comfortable, slept like a rock most nights 5) Played roulette and had a lot of fun with most of the dealers and players, but lost about $350 over 3 nights 6) Hit for about $250 on the slots at Atlantis in a little over an hour, made up for roulette Now the fairly bad news: 1) Like we said before, the Lido deck food for the most part was less than appealing or tasty and the staff was for the most part not much better for service (appeared totally apathetic for the most part). 2) We saw kids as young as about six being watched by slightly older siblings/friends as late as after midnight, a lot of the kids not well behaved (run wild, run free!) 3) Didn't hit for jack on the ship slots 4) We will never go to the Bahamas again¦ Freeport is a dump and in Nassau we only went to Atlantis which was nice, but for us, we will take Aruba anytime for wonderful people, nightlife and shopping. Now for the NIGHTMARE! Went to xxxxxxx resort for the day and paid the $100 each to use the facilities and pool (lazy river was amazing!). Left about 11:30 AM and got back around 8 PM and guess what? WE WERE ROBBED!! We had $850 stolen out of the cabin safe from my wife's wallet. Now the REAL nightmare begins! , OK, if $850 is the price I pay for being stupid, so be it. Thank God my wife's expensive jewelry and watches were also not taken (too hard to hide I guess). The way xxxxxxxxx treated us afterward is a lesson in being uncaring and screwing the customer. We immediately told the cabin staff to call security and a manager and it took almost 20 minutes for them to show up! One security officer came down, spoke to us, told us to calm down, and then directed us to the purser's desk to fill out forms! SAY WHAT??? So filling out forms is the most important thing at this point, huh? All right, off to the pursers to fill out forms and another ½ hour goes by (not that we were really expecting Sherlock Holmes to come and solve the case). Finally the security officer returns with his colleague and they proceed to tear our room apart looking for the missing money! As they are tossing our room (actually twice and three times) they are also insinuating (3 times totally) that maybe our son and his friend stole the money! Let's see Sherlock we saw the money before we left and the boys were with us all day. hmmm. My wife lost it and proceeded to let them know what she thought of their family tree. OK Mr. Security, what happens now after you have made US feel like the criminals? Oh, we will continue the investigation and you can stop by the pursers office later and find out the results.When can I go to the pursers office to find out? Uh, later tonight sometime. When, 10 minutes, 3 AM, WHEN???? Oh, later, maybe a couple of hours. To the pursers desk 2 hours later where she disappears for 20 minutes to write up a letter instructing us to call Guest Relations (another oxymoron) when we return to port. We subsequently follow-up with security the following day to find out 3 people have access to our room and they won't give us any info as to what they did to investigate these three. Pretty much vacation is ruined now with 2 days left. It was priceless, however, to see the look on our stewards face as my wife (hell hath no fury!) let him and his 2 assistants know (many times over) that one of them was a THIEF and to not come near our room for fear of never fathering children again! There was nothing more to be said. Coming back to port on a Thursday, I called Guest Relations and of course got no follow-up until the third time calling and getting a nice but, obviously, impotent supervisor to take control of our case. After five days of NOTHING, we were finally notified that we would be given 15% off our NEXT cruise (fat chance, sister!) and a $50 on-board credit for each person. Why not just take that off on the cruise from hell we just finished as WE WILL NEVER TRAVEL ON xxxxxxxx AGAIN? Oh no, we can't do that. Why was I not surprised they were the kind of company that would give a starving dog a rubber bone! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ East Elmhurst: xxxxx xxxx xxxx - LaGuardia Airport: "STAY AWAY ... $400.00 was stolen from us" MOST IMPORTANTALY READ LAST TWO PARAGRAPHS!!!!!!! We got this hotel at random through Hotwire for around $100 a night (taxes/fees included). We flew in April 6th, 07 for our mother and daughter annual trip. On the surface we thought it looked like an average hotel. As far as the xxxxxxxxxxx Hotel chain this particular hotel realistically is one of the lower end hotels in their chain … it’s not one of the nicer xxxxxxx. The first thing we noticed is a HUGE BLOWN UP RAT outside with a tent around it surrounded by police barricades. Out of intrigued we asked the people in the tent what the rat was about? They told us they were on “Strike” for unfair labor and wage practices. The hotel, itself, could use a good coat of paint inside/out and new carpeting. Also FYI getting to the pool is kind of screwy too you have to go up and down two long flights of stairs to the indoor pool/sauna/whirlpool. When we got to our room the shower door had one of the towel racks missing and wouldn’t close properly. Our coffee pot was there but there was no glass bottom pot anywhere to be found. We had to call to the front desk to request one that took FOREVER to bring up. The metal frame that held in the deadbolt lock on our door was missing one screw at the top and the bottom screw was loose. When you tried to close the lock the metal frame almost fell off and the deadbolt dropped down a tad and wouldn’t fit in the hole correctly. Needless to say I called immediately the first night to have this repaired it scared me tremendously that someone could easily get in our room. To top it off the bed skirt had a huge stain at random places and was in need of cleaning. The problem with all this is this is the things we did see ….. what was not visible is what scares me and I am not sure if I ever want to know either! Honestly, I would of left this hotel had I not prepaid through Hotwire; but I just used Lysol and sanitized everything the best I could and grinned and barred it (at first). The area around the xxxx xxxxxx is harmless and very quiet within a 2 mile radius. There are plenty of bus stops (Q23/Q48/M60) that take you to Subways 7/N/R (etc…). Be forewarned when you get to these area’s they are very diverse communities with often Spanish or Chinese titles on restaurants, grocery stores and businesses. Also, out of safety, I would strongly consider not taking young children to and from Manhattan after dark due to homeless and seedy people panhandling at Subway stops. Take a taxi after dark and even during the day if you want to be on the safe side. There were no safes in the room and the hotel had a welcome note that encouraged you to leave your valuables and money in the safety boxes provided BEHIND the front desk. We did that with our money. THIS WAS THE BIGGEST MISTAKE OF OUR STAY! On the 4th night someone obviously behind the front desk with the KEY (I am guessing an employee) got in our box and stole our last $400.00 in cash. The night manager refused to believe it and insinuated we took the money and was making false claims. At that point, I called 911 and filed a police report. In return, this forced the night manager to call the hotel security who then filed an internal report which they said would go to insurance (still haven’t heard from them and I am not holding my breath either). After a night with police which resulted in the morning at the police station finishing reports and getting forms for copies of the reports (just ridiculous) … we checked out! We called Hotwire who refunded our money for the remaining 3 nights with no opposition from the hotel management after verification from the police on the larceny. In the end we lost $400 in cash and then we had to pay an additional $200 to alter our airline plans and to fly home. Look, this may seem cheap for a $100 a night but the transportation to and from Manhattan is either expensive (taking a taxi every day) or in seedy parts of town (subway/busses). Most of all you are going to be lucky enough to escape with just the clothes off your back - or - better yet pick up something new you didn't want that will probably require a physicians visit. You would be better off to add what it would cost you in taxi fees (around $70 R/T a day … 7 miles from Manhattan) and apply that toward a hotel in Manhattan where it is clearly the “better part” of NYC. After you add in the cleaning expenses to santize your room room you'd probably be over the $200 mark! I am not kidding folks it is that bad. I have been to NYC 3 times in recent years and until this last trip I stayed in New Jersey. People put down NJ but I can clearly say that I never got stolen from or stayed in such broke down hotel … nor did I have to pay outrageous prices either. I would highly suggest staying in Manhattan or at a Newark airport hotel that has a courtesy shuttle who will take you to the airport airtran (free train) into Manhattan. Staten Island isn't a bad ideal either they have a free ferry that goes across to Manhatten every day. Stay AWAY from Queens!!! Just stays away from this hotel … heed my warning!!!!!! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Punta Cana: xxxxxxxxx Punta Cana: "not as happy" The ride to the resort was a bit long and rough but interesting as we got to see some of the country side. Upon arrival we were greeted with very friendly staff. We did not get the ocean view that we paid for several months in advance, But they did upgrade us to the xxxxxxxxxx Club, which was ok but not really worth putting us in the room we received. We decided to make the best of it and have fun. The rough surf was a disappointment. We could not do most of the aquatic things like sailing and ocean kayaking. Also the snorkeling was not good at all. The grounds were beautiful but 3 days of running to the bathroom and having our money stolen from inside our locked safe kind of killed our happiness with this resort. We will not be returning This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ We had $200 stolen from our hotel room safe during our stay. The safe was locked but the instructions were stuck on top of the safe under the bathroom counter, so they were impossible to read. We also found used chewing gum stuck to the wall, a used cotton bud down the back of one of the beds, a hole in the wall hidden by a picture, mould in the bathroom and stains on the bedding. Added to all this the ATM machine was stolen from the hotel during our stay. Surprise surprise the alarm didnt go off and no-one saw anything. All but 2 of the staff were rude and unhelpful. I would NEVER recomend this hotel to anyone. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Barcelona: xxxxxxxxx l: "Robbed Blind" When I first arrived at the Hotel xxx I thought 'perfect'. It was quiet and clean although basic (but I knew this before I booked). On the 2nd day we had all our money stolen from our safe. It was locked properly. A very similar experience to 'Warsaw, Poland' (see above). DO NOT STAY AT HOTEL xxxx YOUR MONEY IS AT RISK. PLEASE GET IN TOUCH 'WARSAW, POLAND'. I WOULD LIKE TO HEAR MORE OF YOUR EXPERIENCE. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Havana: Hotel xxxxxxxx: "Great Location, good rooms" Stayed only for one night but liked this hotel because: - really good location on Parque Central. We had a 3rd floor room facing the park with great views. - 2 nice bars - one an indoor patio bar, the other a pavement bar - decent breakfast choice (omelettes cooked to order) - modern, clean room and bathroom - safe deposit box free and you programme your own code (we had money stolen from the hotelsafe Sevilla where the safe was operated by room card key) - friendly and helpful concierge The downsides: - air con wasn't brilliant (and when we opened the window a gust of wind caused our bathroom ceiling to start lifting up!) - no plug for the bath, and the shower was more of a dribble.. Am just pointing out the downsides because these things matter to some people! Accepting that this is Havana, I found the overall standard at xxxxxxx very good. Preferred it here to xxxxxxx. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Puerta de Alcudia: xxxxxx Hotel: "very rude staff" Enjoyed holiday at the begining until my money was stolen out of my safety deposit box located in the room, also my boyfriend had his wallet and money stolen out of his suitcase. Staff at reception very rude and very unhelpful quoting that none of their staff would have master keys for the safe and basically we were lying. Resulted in my parents e mailing the hotel with rather a very matter of fact e mail and wanted this reporting to the police or at least the hotel manager. No reply, in the end the rep sorted this out for us. Would not go back to this hotel... This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Patong, Phuket 83150 Xxxxxxxxxx xxxxxxResort, Patong We have been in three hotels that we choose from your web site and xxxxxxxxxxx Resort was a terrible hotel, it is not a resort at all it is pressed together. The room was with separate beds although we asked for twin bad. The water from the bathroom came out through the walls to the living room. We asked for nonsmoking room and the room was with smell of cigarettes smoke . Of course they apologize and said they don’t have another room today but tomorrow we can change room to what we order . In the room there was a safe that we could change the code , and they said it is safe but 200$ was stolen from the safe on Saturday, when we went to the synagogue and could not carry money with us because of our religion . We went to the police and reported it. This review is the subjective
opinion of a robbed traveler and not of milockie.com ------------------------------ Cabo San Lucas: Xxx X Xxx X xxxx: ""If you want your money/valuables stolen- DON'T STAY HERE!!!!!" Everything offered at the resort is ok except for the simple fact that you cannot trust the staff. I have never experienced this before and it really is disheartening when the managment from the hotel offers no help or sympathy. I had my valuables stored in my safe. I hid my safe key in my bag only to find out a few days laters when I needed more cash that my key was lost. I ended up having the hotel opening the safe by drilling out the old lock. Everything remained in the safe except for $300. How do you explain this? I had valuable watches, IPODS, etc. outside in plain view and they take my cash? This was clearly a hotel staff member that stole my cash. What was I offered? I filled out a report and was forced to pay $50 for the new safe key. The hotel's response was that I should be carrying my key at all times. They stated that they are not responsible for their employees actions. So, if you want to stay at a resort that has a management staff that does not care about its guests and has corrupt employees who can rip you off at any moment, stay here. Trust me, you do not want to stay at a resort while on vacation and have to worry about what the staff can possible steal. Please do not stay here! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Paradise Island: Xxx Xxxxxx X : "Be Warned" Hotel ok but certainly dont expect 5* or even 4*, we have never stayed in a XXXhowever other people commented that the standard of the hotel was way below other RXXXs, staff are rude and have no idea what customer service is! During our stay we had money stolen from the SAFE, this was not a one off incident as the couple in the room next to us also had money stolen. Hotel management denied that there was a problem, however one decent member of staff and our holiday rep confirmed that it had occurred before. Save yourself alot of money and go elsewhere!! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ xxxxxxxxxxxxxxxx resort Koh Samoi "BIG WARNING FOR RESORT "xxxxxxxx ", Meanam-Beach, Koh Samui!! We was this February 05 there and on the 4.th.day our safe in bungalow was broken and all money and camera stolen! We sure, that it was anywhere from resort, becauce no door or window was broken from outside! The resort help use nothing and say: It`s your problem! We have no insurance for the safe. You must have it! The manager was very bad to us and unfriendly. We check out directly and was very very angry for this. The police can do nothing too and say only to us, we have to do it in internet and newspapers for big warning! They had more problems before with this resort!!" This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Christ Church: xxxxx xxxxx p: "nightmare!" Where do i start? Had money stolen from the Hotel main safe!! we were logging our money after 3 days of our stay due to other incidents of theft in the hotel. We recieved no apology and we were accused of the theft!!! the way this incident was managed was very very poor. Food was poor, the staff were average, some good, some bad, rooms were very basic, air con inconsistant, patio door would not lock for the first 4 days and we were on the ground floor. Having your toast at 9.00am with high tempo new sounding reggie does not go down well (seriously not one Bob Marley track played in 2 weeks!) The town was a mixture of third world, intimidation, dirty, poor music, full of drugs, and the local men pestered the women? to give this some balance we met some very nice and friendly locals. Didn't rant and rave as much as we should have at the hotel, 2 lads on holiday we decieded to make the best of it, however would never go back again and unless you are just after getting on another planet every night and not bothered about anything else consider another hotel and town. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cozumel: xxxxxxxx xxxxx Beach Hotel: "Money Stolen! Unprofessional! Overcharged!" I had $500 stolen from the hotel safety deposit. When the management was notified they accused my teenage daughters of stealing the money even though they had no access to the box. The management was rude, unprofessional and at first refused to involve the police, until I repeatedly insisted that they do so. After 1 1/2 weeks of trying to work with the hotel and the police I was advised by the management that my family's hotel stay would be comp'd. Several weeks after checking out of the hotel, the dive shop we went through was presented with a bill for our stay and forced to pay it. In addition, the bill was several hundred dollars over the rate that was quoted. Do not stay here. Unprofessional, rude and they do not handle their business. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cabo San Lucas: xxxxxxxxxx xxxxxxxxx xxxxxxxxxxxx xxxxx: "Awful Awful Awful" My family and I went to xxxx for my cousin's wedding. The wedding was at the Dream's Resort so we all stayed there. We were excited for the all-inclusive package and after seeing the pictures we couldn't wait. Needless to say, staying there was a big mistake. Lets see, the first day we were there my Aunt had $350 cash STOLEN FROM HER SAFE. When we confronted the front desk they tried to convince us that we had misplaced it. Also, there was another group who had $1000 stolen from their safe. The food was absolutely awful. Bees were in everything (EVEN IN THE FOOD AND DRINKS), and ants were everywhere. Drinks were watered down, service was awful, restaurants were terrible. We asked for 2 beds, but got 1. The mattresses were VERY hard and pretty much impossible to sleep in. The hotel lost my cousin's wedding dress TWICE. The list goes on and on. So if you enjoy awful food, poor service, watered down drinks, and having your money stolen out of your safe, THE DREAMS RESORT IS FOR YOU!!!!! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ xxxx xxxxx xxxxSuite ben er van 27-7 tot 13-8 geweest met mijn vriendin, personeel erg onvriendelijk, niet behulpzaam en uiterst saggie. er is tevens geld bij ons uit de kluis gestolen, ik zeg niet dat het personeel was meer er was totaal geen begrip voor de situatie ik zou hier nooit meer terug gaan alleen al voor het personeel, verder was het goed. This review is the subjective
opinion of a robbed traveler and not of milockie.com ------------------------------ Las Vegas: xxx xxxx xxxx Resort: "never, never, stay there" The hotel is what you can expect for its price, except that there is ABSOLUTELY no security. We stayed there for a little les than a week and had all the money left in the safe deposit box stolen, obviously by someone who had access to the safes, which are at the front desk. Guess what? no cameras, no way to check who did it. We are waiting for their insurance to kick on, but it will remain a terrible memory. And the staff when it happened was as unfriendly, incompetent and unwilling to help as possible, unconcerned by anything except the hotel rep ("don't talk to people about it, it would disturb them"). Sure, it won't happen to everybody, but it can happen to you... Add to that you never know what is working or not (the pop, the coffee, the roomkeys, etc) and look for another place to enjoy yourself. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Buenos Aires: xxx xxxx xxxx : "Cool. indeed" We were here for a week, found the staff and location terrific altho the place is far from many of the tourist must-sees in the center. As long as the US$ is so strong the reasonable taxi fares made it possible to go anywhere. Our room was a large suite without jacuzzi, which is really smaller than an average American hotel room, but with a huge, shower-only bath. Average rooms were literally the size of the bed, and there were no outside windows in any of the rooms we saw, so if you're claustrophobic this is not the place for you. Picture an architecturally dramatic, contemporary structure on a townhouse-sized lot. The central courtyard is a shaft of light and air, with a central column holding elevator, stairs, utilities. We neglected to put some money in the room safe and we think it was stolen from a jacket pocket. Loved the neighborhood and its quiet, boutiquey, cabblestoned relief from the more frantic downtown. We are not the trendy thirty-somethings that other reviews have directed here, and who were greatly in evidence, but were perfectly comfortable. Be aware--polished concrete is the predominant material--rugless floors, bathroom counters. Ask for cash discount at checkout. Can't say enough about the staff. Great! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Akumal: xxxxxxxxx xxxxxxx xxxxxxxBeach: "Hated this Hotel My wife and I have just returned from Mexico. The whole of our eagerly awaited holiday was to have been at the xxxxxxxx xxxxxxxxx xxxxxBeach hotel but we ended up only spending 5 full days there, what a dump. On the first day our room was illegally entered and money and jewellery stolen from the safe. This review is the subjective opinion of a robbed traveler and not of milockie.com We found a beautiful hotel but had a terrible experience. Money was stolen out of the hotel's safety deposit box (we were not the only ones) & then we were called liars & were threatened by the manager & asked to leave because we were upset. The owner asked us to stay but we never felt safe the rest of our stay. What a waste of a beautiful property. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cayo Coco: xxxxxx xxxxxxxxxxx xxxxxxxx: "The worst holiday we have ever had" We stayed at the xxx xxx xxx from the 26th March for two weeks. We booked with First Choice and having had a fantastic holidy with them last year to Mexico, we were really looking forward to our trip to Cuba. We were unbelievably disappointed! We had money stolen from our hotel safe and the management were incredibly rude and unhelpful at sorting the problem out. We couldn't believe the way they treated us and handled the situation, it was very upsetting. Another guest also had money taken so keep an eye on all your valuables. The resort is more 3 star than 4 star plus. The rooms and bathrooms are dated and we have heard it is due for refurbishment later this year which says it all - it is now looking tired and is in need of an overhaul. We had to upgrade to a lagoon room when we arrived as our garden room was dark and gloomy with one dirty white chair on a concrete block as the outside space. The lagoon room was better but still not very modern or attractive. The food was basic and dull and as a vegetarian, I had to survive on tomato pasta and salad for a fortnight - not what you'd expect from a large 4 star plus resort. When I asked for a vegetarian meal in the Cuban a la carte restaurant, even some vegetables, I was told no, the chef will not prepare you anything, so we had to leave! Very disappointing. My partner is a meat eater and he found all the meat and fish options to be very average. The food at the pool bar is greasy and basic. The phone calls from the lobby are astronomical - we made a 10 minute call and a 14 minute call and it came to over £60! The mini bar was hardly ever re-stocked, even though we kept phoning reception and asking for it to be re-filled. The room upgrade entitled us to sparkling wine, flowers, guaranteed dinner reservations, VIP mini bar etc. which we had to ask for and still never received. There were many more problems we encountered, including a disastrous excursion to Havana with no coach booked for the trip and then no seats booked for us on the return flight to the resort so we were stranded in Havana airport for hours! Overall, we were whole-heartedly disappointed in the resort and I would not recommend it in any way. In all honesty, by the end of the fortnight I could not wait to get home! If you are thinking of booking this hotel, based on our experience, I would strongly advise you to think again. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Beijing: xxx xxxxxx Hotel: "the worst" The worst hotel I've seen. The problems started at cheking in when the receptionist made a "mistake" on the deposit receipt. Good thing my husband cought it. The place is smelly and damp. The room was tiny. Bathroom shower drain was clogged and the water was all over the bathroom and into the room. After 3 days of our complanes the plumber showed up for 5 min and did not fix it. We changed the room but the shower there was just as bad. There was no shampoo, conditioner, lotion. Planty of condoms from the minibar and business cards from working girls. We left money in the room safe and $20 got stolen (not all of the money). Breacfast was old and cold. The hotel is far from the center and any night life. I did no expect a palace for the price but at least some basics. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Holguin: xxxx xxxx xssxx: "What a Beach!" The beach here is amazing - lots of beautiful white sand, clear clean water, and waves big enough for some body surfing, but not so big that they posed a threat to the kids (10 and 12). The rooms - not so great; musty smelling upon arrival, bathroom ceiling leaked around the light everytime the people upstairs had a shower. Couldnt seem to ever get all the sand off the bed cover. Although some nice amenities like a coffee pot, fridge, clothesline, iron and ironing board, a/c worked fine, a safe - which was broken into and some money was stolen - thank goodness they didnt take everything. Food at the buffet was very repetitve - we had much better at the Iberostar in Cayo Coco. Food at the snack bar was very good. My daughter had two pairs of shoes stolen - her fault I guess for leaving them around the pool - but coming home to 3 inches of snow in the middle of the night in barefeet was rather unpleasant.i would definately not go back to this hotel again, but to Holguin yes. .This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Holguin: Hotel xxxxx xxxx xxxxx xxx: "Do Not Go To This Hotel --Please Believe Me." PLEASE, PLEASE, PLEASE do not go to this hotel. You should disregard all of the positive reviews about this hotel, if only because the service here is dangerously unreliable.This hotel has got a BIG PROBLEM with theft. Those of you who have been to Cuba know that any kind of crime is very unusual in this country. NOT AT THIS HOTEL. We had things stolen directly out of our closet. When we complained insistently and loudly to management, the items miraculously reappeared....and we were always told the same thing: we'd left them on the bed and when the maid changed the bed, she took it "by accident". These were things that we had DEFINITELY left in the closet. Our beach towels were stolen right from our chairs.....$15 US each. My magazine was also stolen from my beach chair, as were my spouse's ciggerettes.YOU CANNOT LEAVE ANYTHING UNATTENDED, even for a few minutes.When we were leaving, there were two groups of people in the lobby complaining because they'd had money stolen from the safe in their room. The chambermaids can open these safes....be careful.It seems that even management participates in the theft, as the disco manager stole my spouse's ciggerette case and only gave it back (or sorry, "FOUND IT") after my spouse insisted on speaking with the hotel manager and the police.The only way to get any kind of service at this hotel is to tip every time you want a drink or to book at the a la carte restaurants.Finally, the beach is a 10 minute walk from the hotel rooms.PLEASE TRUST ME. You do not want to go to this hotel. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ :Milan xxxxxxx xxxxxxxxx xxxxxxxx: "Do Not Go To This Hotel -Serious!!!!" Myself and a group of 6 friends stayed at Hotel Monopole last weekend, and had the worst stay ever!! In short we 100% HATED our stay here. On our second morning of staying here we woke up to find that our safe in our room had been emptied! All our cash and belongings had been stolen from the safe - even though it had been locked along with our hotel door!! Somehow when we were out someone had got in our room and cleared us out! Having reported this to the hotel they were very unhelpful and rude! Needless to say we checked out that day as we felt unsafe, disgusted and cheated by the hotel for having safes which can be opened easily (obviously!). Our advice for anyone who is booked in here or planning to go here - DO NOT - even if u lose a deposit it will be better than losing all your money and ruining you holiday! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Magalluf: xxxxxxxxx xxxx xxxxxx: "not safe" this hotel is a nightmare beiruit comes to mind stayed for six days on stag hotel reception safety deposit boxes are not safe 600 sterling stolen on third day box no 73 they have 2 keys they refused to show me cctv and the sealed envelope 73 with spare key no help attall staff are robbers use a different hotel to keep your money BE WARNED. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cancun: xxxxxxxxx xxxxxxxxxx Resort & Spa: "Don't use the hotel safe!!!" I stayed at the xxx xxxxx/Cancun from May 29-June 5, 2004. We were visiting Cancun for our Senior trip after high school graduation. The accomodations were nice, however, me and my three friends had a total of $725 in cash stolen from our room. We had put our money in the hotel room "safe". We were not the only victims. One girl, who was in a different room, had $500 stolen from her hotel room "safe" on her first day there and had to have money wired to her. It is hard for me to believe that the hotel room doors and the safe are that easy to break into. We contacted the local police, but I am sure we will never get our money back. I will never recommend this hotel or visiting Cancun. Apparently, this is not uncommon. This review is the subjective opinion of a robbed traveler and not of milockie.com Memphis: xxxxxxxxxx xxxxxx Hotel - Memphis: "Safe Deposit Boxes?" We stayed at this hotel for one week from April 7th 2007 until April 14th 2007 which was our second stay there. Our first visit there we were pleased with the service and cleanliness, the staff we found were more than helpful and nothing was too much trouble. Our second stay we found some of the staff to be surly and not very helpful, others were great. I found the room was kept clean, on both our visits but some of the furniture was looking tired and worn. We were in rooms that did not overlook the highway which I am told that those rooms that did were very noisy by other guests staying there. But most of all I would not recommend anyone to use their safe deposit boxes as ours was entered without our knowledge and money stolen from it. When we reported it to the manager he was apologetic and said he would investigate this matter as it must be one of his staff. We returned home and after a few days I telephoned him to ask if he had found any answers yet as to how or who had managed to get into our box without a key. I am not amused with either his attitude or his answers it also appears we will not be compensated after we had put our trust in their security. Now we are away from there he does not seem to be bothered and does not appear to have made any effort to investigate this matter. I asked him for a telephone number of someone in higher authority than himself he did not refuse but passed over the question. The next issue was that I got stuck in the elevator after it did not stop at the floor I wanted, I was in there for a time as the doors would not open ok I got out safely but I never even got an apology from the staff when I went to the front desk about the incident. I Would not recommend this hotel until it upgades its security and is under better management. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Amsterdam: xxxxx xxxxxxxxx x: "our money was stolen from the safe in reception (not a first!!!)" As a stag party, we stayed in this hotel as it was in the heart of Amsterdam and although the found the hotel was scruffy, quite dirty and had basic amenities (well a portable tv in the room with no remote or any way to change the channel or higher or lower it and a broken shower) this was sufficent. We found the staff to be arrogant, extremely unhelpful and they seemed to disappear everytime there was a problem. Firstly they overcharged us, we argued about this, however eventually accepted and paid up. They then charged us 5 euros each to put our valuables, money and passports in their safety deposit boxes behind the counter in reception, which did not seem to be unreasonable. They were very anxious for us to use the safety deposit boxes and it soon became apparent why. When we went to check out of the hotel and take the valuables out of the boxes the passports were there but no money. The receptionist did not seem to be suprised and when I asked to see the CCTV footage, suprise, surprise there were no cameras on the safety deposit boxes, although they were everywhere else in the building and outside. After wasting two hours of our last day the owners son turned up at the hotel and went through the footage in a downstairs room with only one of our party (on fast forward). The owners son then offered to pay part of the money back but I said we were going to the police, the receptionist who was working when the money went missing said he would follow us to the police station. We made our report with the police and surprise, suprise he never showed up at the police station, so we went back to the hotel. He had apparently gone home and was no due back in until after 7pm even though he usually starts work at 4pm. Luckily enough we were not travelling home until late on so we told them we would be back. After getting the police report and going back to the hotel after 7, we showed the report to the receptionist and gave them a copy for their records. The receptionist denied he was going to follow us to the police station and blamed everybody apart from himself. At this point every other member of staff and all the dodgy characters who stood outside all day had disappeared. The police were also not surprised when we mentioned the name of the hotel. We never got to the bottom of the missing money although only one person had access to the keys to the safety deposit boxes throughout the time the money went missing. We had wasted a full day of my stag weekend and were left with no money to buy presents for the families / food & drink for ourselves or to enjoy all the attractions of one of the best cities in the world. I would strongly urged people to stay away from this hotel and all the dodgy characters who staff it. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cancun: xxxxxxxxxx xxxxxxxxxxxx xxxxxxxx Resort: "Money stolen-inside job" Would you ever believe money could get stolen from your safe in your room at a xxxxxxx hotel-and that it was an inside job by employees of the hotel-well I wouldnt have until I was a victim of this heanous crime.I have verifiable evidence that this happened to me -and guess what-I have not even had so much as an aplology from iether the hotel or the corporate office.Needless to say -seeking legal action in Mexico is a worthless endeavour. SO BEWARE when putting your money or valuables in a 'safe" in this xxxx xxxxhotel-they may not be there whem you return This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Puerto Juarez: xxxxxxxxx xxxxxxxxxx: "Room Safe's - Are they really safe?" The xxxxxxxx xxxxxxxxx Resort was beautiful, but the room safe's are not really safe. On our last day staying there, in the morning, the phone to our room rang twice, within the hour, and both callers hung up when we answered. About 1/2 an hour later, someone knocked on our door, and when we called out "Just a minute", when we opened the door, no one was there. That night, when we were packing to leave, and I went to get out things out of the safe, all our money was missing. Our wallets were still there, but any cash we had was gone. We reported it immediately, but nothing could be done until the manager came in, in the morning. As we had to catch our flight back in the morning, this did not leave much time to deal with this, and we didn't have time to call the police. The manager said he'd check into everything and get back to us by email. He did, after I sent two emails to him asking what was the result of the investigation. Of course, they would not give us the money back that was stolen. The safes are computerized, so there was proof that someone was in the safe, while we were on the beach, the day before we left, but they still would not reimburse us. Do not trust those room safes, and know that this hotel will not cover your loss, when you clearly have proof of theft. I think the theifs deliberately steal from you just before you check out, so that you don't have time to raise a rucus while staying at the hotel.Lost Cash This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Madrid: ME Madrid xxxxxxxxxxx xxxxxxxxxxxx: "Safe-deposit Box robbery" my sister-in-law and I traveled to Madrid, Spain. We stayed at the xxxxxxxxxxxxxxxxxxxxxx hotel, a four-star luxury hotel which belongs to the Sol Meliá group. This hotel islocated in Plaza de xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx During our stay, we were victims of a robbery, all our cash was stolen from the safe deposit box in our guest room. This type of aggression and crime is unjustified in a four-star luxury hotel which advertises extra security with its in-room safe deposit boxes, and charges accordingly. After all, guests staying in a hotel of this category, expect a safe, secure and trustworthy environment. In view of these facts, the hotel should have acted immediately, should have reimbursed us the stolen money without delay, and should have made us feel "home away from home", which the hotel management failed to do. If you are planning to stay at the xxxxxxxxx xxx xx hotel, think again. You might want to reconsider your stay at this hotel until management takes its duties seriously, and accepts responsibility for the welfare of its guests, their personal safety, and the protection of their belongings. xxxxxxxxxxxxx hotel chain conducts a total safety/security, and property protection quality control of the xxxxxxxxxxxxxxxxxx hotel to protect its guests, and thus regain the necessary trust to attract clients. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Savanna La Mar: xxxxxxxxxxxxxxxxxxxxxxxxxxx: "Nice but don't trust the inroom safe" Well our trip to xxxxxxxxxxxx was nice but having discovered that our cash had been stolen from the inroom safe on our last day definately left a very sour taste in our mouths.. some camera equipment and my fiances wallet were taken from our inroom safe but we did get the camera equipment and an empty wallet back... Security and the Day manager were quik to respond and make promises but none have been kept as of yet.. The money stolen was promised to be reutrned via a visa credit but that hasn't happened as of yet anyways this was our impression up until the last day. Nice resort colourful and clean.. The staff overall were pleasant and helpful.. The ride to and from the resort is long about 80 minutes with a stop for a cold beer, smoke or washroom break. For breakfast we found the baysides buffet breakfast to be awesome.. for lunches the bayside and bluefields filled our needs nicely.. We also visited Arizonas and found it good. All in all we found breakfast and luches were not a problem but dinners could be a real hit or miss even at the same restaurant for the same dinner on different nights. The real treat is the little french cafe that serves coffee, pastrys and ice cream, you will become addicted to The cafe du Paris for it's delectible treats. The one thing that will strike you is how unbusy the place feels even though most of the rooms are filled.. This is mostly due to the several pools and the beach splitting up all the visitors nicely into small localised groups.. The reception hall is nice and we checked in without a problem other than that their credit card machine was down and had to return a few days latter to register my credit card for onsite purchases.. No cash is needed except for any local vendors that do show up once a week, otherwise your swipe card or a credit card is all thats needed and thats all that should be taken.The prices at the gift shops are in USD and are fairly reasonable but the charges at the airport are high if you need to use at $6 usd charge fee is charged at the airports atm machines. I have to admit that we would,ve given Whitehouse 4 stars if we wouldn't have had our safe broken into but it did and management seems slow to rectify the situation.. I feel promises were made to satisfy us until we left the resort but time will tell if thats true or not and sadly for that reason my fiance and I can only give it 2 stars.. We had planned to return to whitehouse to get married in May but that has now been cancelled.. Under no circumstances would I take any more cash than what you need for the airports and thats it and under no circumstances would I leave anything small and valuable in the safes.. You,ve been warned about the safe but the resort itself can be worth a visit if you heed the safe advise.. This review is the subjective
opinion of a robbed traveler and not of milockie.com Negril: Xxx Xxxxxxx Xxx: "Caution : Do Not Trust Your In Room Safe " We stayed at xxx from March 3-10,07. This wasn't our first trip to Jamaica, we stayed at the xxxxxxxx The two resorts are very much the same. XXX has a much better beach and XX, Negril has nicer rooms. As far as the musty smell, once the fan was turned on we had no problems. Our room had a beautiful ocean front view. Everything was great until our last evening. Our Visa card and $400.00 cash was stolen from our locked in room safe. Here is the scenario: We made reservations to Sir Anthony's Restaurant for 9:00pm. At 8:20 we entered the safe to take out cash for the purpose of tipping. We counted our money as we were going to shop for souveniers the next day. We locked the safe and went out for the evening. We returned to our room at 11:15pm and retired for the evening. At 7:00 am in the morning my husband entered the locked in room safe to access $50.00 to hold our room for the day as our bus wasn't leaving the resort until 6:00pm and check out time was 12:00 noon. We discovered that our Visa card and the remaing cash ($400.00) was stolen. Inside job, most definitely Do you think that it was coincidental that this happened while we were dining at the specialty restaurant, reserved under our room # on the last night of our vacation? Staff know where you are and for how long. If this occurred on the first night we would have had more time to warn others. For the record, we never left the room with the balcony door, front door or room safe unlocked. Our room or safe key was never lost or away from us at anytime during the week. We immediately went to report our theft at the front desk. We were very concerned about reporting our Visa card and asked if we could have access to a phone or computer as we has no money. We also asked if the xxx would please cover the $50.00 cost to hold our room for us as this wasn't our fault. No was the response. We were told that somehow this must have been our fault and the implication was there, that this was impossible, given that the safe wasn't broken into and that the resort didn't have a master or duplicate key to the in room safe. Come on now, if high tech security systems can be broken are you telling me that a lame in room safe can't be picked. We were also told that they could not provide us with a computer or phone and to use our room phone or the internet cafe that was provided for the guests. One problem, we had no money. At that point we were extremely annoyed at their lack of ownership, concern or willingness to help us out. We threatened to stand at the front desk and share our story with other guests. We were then hurried off to a private office where the internet and phone was provided. Thankfully the card hadn't been used and we were able to block it. We were asked to meet with the head of security at 10:00am. This is the interesting part, security apologized for our loss and informed us that this has happened in the past. Security advised us that they can't figure out who is doing this but have considered installing security camera's outside the rooms and offering a safe at the front desk. At no time did securtiy come back to our room to check anything out or to look at the safe. We didn't expect xxx to cover our losses, but felt that they could have at least covered the $50.00 late check out fee to allow us the room for our last day. Didn't happen. We have been travelling to all inclusive resorts for several years and never experienced this. Thankfully for us, our passports were left in the safe and we travel with bare minimum $ and leave our valuables at home. I am sharing this hoping to prevent others from this type of theft. We will never trust another in room safe and are left wondering where we stash our money and necessary travel documents in future. All said and done, we love Jamaica and will return. Won't return to any xxx resort. We have sent an email to the head office advising them of the situation. As of today, no response.. This review is the subjective
opinion of a robbed traveler and not of milockie.com Puerto Plata: xxxxx Costa Dorada: "Please read this report it could save you a lot of money and heartachathe My husband, daughter and I have just returned from a 2 week Holiday at the xxxx xxxxxx Please, please read this report if you are considering booking a holiday at the Iberostar Costa Dorada as we ourselves booked this holiday after reading the rave reviews on different internet sites. Good Points English People - We made lots of new friends and the support from them was amazing. One lady that we didn't even know came running up to us when she was departing to say that she had 100 US Dollars left if we wanted them. Food - A wide choice at breakfast from croissants and cheeses to a full English breakfast. The bacon was the best we've ever had on holiday. The smoothies are also a must. Entertainers - Especially Scooby and Tun Tun. The Lion King show is definitely the highlight of the holiday. It's the best show that we have ever seen performed by the entertainers and children. Bad Points We had money stolen from our safe (700 US Dollars), £150 English Pounds and our Flight Tickets. We presume that they may have thought the tickets were traveller's Cheques as they are in a book. The money was stolen when we were on a trip to Ocean World. A Rep. from Ocean World is present in the Hotel for at least 18 hours a day! Guest Services With the exception of Juan Louis. Laughed at us when the theft was reported. Accused us of lying as they said that there was only ourselves and the Head of Security that can access the safes. Which is a lie on their behalf as all the security people walk around with screwdrivers and Duracell batteries on their belts to change the batteries on the safe when they have worn down. Lots of things didn't add up. A technician had been in our room when we hadn't reported a problem and they said that it was to fumigate it and there was one of the security guards with him when it was being done. The room was not fumigated when they say as it had been done 2 or 3 days previously as we'd received a note the night before telling us to cover any food that was in the room and we could smell it when we returned. We had a telephone call 2 nights previous to the theft when we were getting ready to go for our evening meal. It was from a male with a Spanish accent asking, "Is Peter there? Sorry wrong room Number". I was suspicious and left the T.V. on when we went for Dinner. I informed Guest Services that we were reporting the theft to the Police and they said that if we wanted to waste more money then that was up to us as nothing would be done and they would just laugh at us. I was also threatened by the Head of Guest Services, he said that as I'd been seen going round telling English people what had happened that I may not be going home when I should, as I myself was commiting a crime as I couldn't prove that the money had been stolen from our safe! I believe that because we were insistent on going to the Police, we were terrorised on our last night. We received 2 telephone calls, yes from a male with a Spanish accent. The 1st siad "It's Peter", then put the phone down, the 2nd call half an hour later said, "Is Peter there? My husband said, "Hang on a minute, who is it?" they then put the phone down. We left the phone off the hook but we were too petrified to go to sleep that night as we thought that they were coming back for our packed suitcases. I would be very interested to find out how many people this has actually happened to. I couldn't believe it when I saw a report on your site dated May 2006. Why is this still going on and how backward are they in using the same name? The staff believe that nothing can be done as I told them I would try my best for our Holiday from Hell to be publicised so it isn't allowed to happen to anybody again and they laughed at me and said, "You try it". Apparently Thomas Cook's sister company is one of the biggest hotels in Tenerife and that is why the staff believe they can't be touched. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Montecatini Terme: xxxxxxxxxxxxxxxxxxxx : "One to avoid at all costs" Came on a Titan Hi tours holiday for 5days and nights in june 2007. The room was very shabby, the food in the evenings was variable, the staff were rude and unhelpful particularly the concierge. We were trapped in the lift for 35 minutes. The lift is a health and safety hazard as the hotel now say it will only take 4 people and not the 6 stated on the lift. Had money stolen from safe in room. Burned by a sudden "pulse" of hot water from shower. Others in the group were also very dissatisfied with this hotel. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cairns: xxxxxxxxxxxxxxxxs: "Theft of Money and bed bugs!" I would not recomend this hostel to anyone. I left cash, passport and other items in the safe to go away diving and on return the cash had been stolen. Due to the fact that to be stolen from the safe implied a staff involvement the owners insurance didnt cover the theft and although he admitted liability I am still out of pocket as he wont reimburse me. I also got put in a room where the bed was crawling with bed bugs. If you want somewhere you wont get bitten or have to wash all your clothes to get rid of bed bugs and you want to know that if something happened to your belongings from a locked safe there would be sufficient insurance to cover it or the owner would cover it from his own pocket stay somewhere else!!! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cancun xxxxxxxxxx: "Horrible." A group of us visited this hotel and not only was our money stolen out of the safe, but also a checkbook, a debit card (which was used and put back), and brand new clothing that was in a suitcase. I would never stay here again. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cancun: xxxxxxxxxxx: "They're thiefs!" The concierge was fantastic! But I still was not entirely happy. We were told over the phone that the "3-story, 3 bedroom, 3 bath villa" has 3 floors only to find out that the building is three stories tall but your villa is only on one floor. No big deal - but they purposely mislead us. The kicker though was that we had over $400 stolen and the hotel didn't much care. Majority of the money was stolen out of the safe! And all the GM could do was tell me that it was impossible. If you go - don't take cash. If you take cash don't trust this hotel with it. They're thiefs! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Lima: xxxxxxxxx: "Horrible Hotel they will steal your money.. Stay away!!!" My family is from Peru, I have been there several times before but never stayed in a hotel. I was accompanied by 2 friends and my boyfriend. Shame on me for staying in this hotel, they were unprofessional from the very beginning. When I first reserved my room over the phone they told me they would pick us up from the airport for free if we stayed longer than four days. They e-mailed me this information and confirmed it. I called the day before our flight to make sure they knew the time and flight number, but they had no idea what I was talking about and they were charging us double the amount they had told us. I made my own arrangements to get picked up, we finally get to the hotel and I showed the the e-mail and they told us they would drive us to the airport for free when we left. We get on the elevator and we get stuck..ahhhhhhhhh.. still gave it a try. The hotel has a safe in each room , supposedely there is only one key to each safe. Well we were missing $100 dollars one night and han $80 dollars another. Than my friends in the other room were missing another $100 dollars. When we confronted the manager he did nothing to accomadate us and even insinuated that my family that came to visit me in my hotel room might have stolen our money. They offered us vouchers for their restaurant, lol, NO THANK YOU!!!The breakfast was horrible, they have no variety and are very slow. We finally left and went to Las Americas where it was very clean nice and the faculty was very professional and attentive. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cancun:xxxxxxxxxxxxxxxxxxl: "Do Not Enter I stayed in Cancun last year and a group of oue friends decided to pick a different hotel, being the xxxxxxxxx. First off, the rooms were always damp and freezing. We all returned with the flu. Second: we did not have any water to shower with in our room. We reported to guest services and was simply told "you will have no water, take bath." Luckily our friends had a shower with cold water. The staff members constanly harassed us. Girls we met at the hotel had all of their id and money stolen while in safe. The food was HORRIBLE!!!! we ordered pizza every night, the phones and tv's did not work, rooms were dirty. I would never reccomend this place to anyone. BEWARE! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ St. John'xxxxxxxxxxxxxxxx: "the holiday from hell!!!" Along with 8 other couples , money was stolen from the safe deposit boxes in our rooms. we reported it to the manager Brian Meade and he called the police. After futher investigation it was found that the friendly hotel receptioist had been sacked from his last two jobs for THEFT. the security was was very poor. The safe keys were left lying around on the reception desk and he had used them to help himself to our money . Many guests reported that there rooms had been left ajar after housekeeping had left. and various other items had been taken from the rooms. there was no sign of management until the thefts were bought to notice, the hotel was being run by the staff who were sloopy, slow and did not care. the bar service was terrible , you had to go and look for a staff member to serve you, even then you felt like you were putting them out. No service on the beach and long delays in the restaurant. FINALLY WE WOULD ADVISE YOU NOT TO GO TO THIS HOTEL..watch this space as many more of the fellow guests will be posting their reveiws. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Fajardo: xxxxxxxxxxxxx xxxxxxxxxxxx xxxx: "Inside Theft Ring...Stay away from the Hotel" I was one of several guests staying at the xxxxxxxxxxxxx xxxxxxx xxxx for an event at the hotel. Several guest had their rooms robbed of money hidden in various, inconspicuous places. One guest had $600 taken from their LOCKED SAFE. Their key was hidden in the bottom of their suitcase. They never take all of what might be left in the room. What they take is a portion of your money - enough to question if you've spent it or inadvertently misplaced it. Several reports were filed with the police and the hotel claims to have "done an investigation and found no fault with their staff and is not liable". So, in other words folks, spend thousands to stay at this hotel, walk 3 miles to get to the beach, have money stolen from your locked safe or suitcase and then be told that you should never leave money in your room! Several guest left the hotel prior to their departure date, fearful of what else could happen. PLEASE, PLEASE do yourself a favor and not waste your time vacationing at an establishment that clearly has a well-established, inside theft ring designed to place the traveler at fault!!! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ La Romana: xxxxx xxxxxx: "Not so happy" We stayed at this resort in August . My husband and two teenage boys. There was really nothing for the teenagers to do. Our biggest complaint was that we had one half of our spending money stolen from our safe. As other writer have said, they made it sound like my children stole the money from our room. Security was the worst. They yelled at my 16 year old son that he could not drive the golf cart, but then told my 15 year old son to take them back to the room. After fighting with them over the phone and in person, we were eventually reimbursed a very very small portion of our missing money. That experience put a damper on the whole trip. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cancun: xxxxxx xxxxxl: "Warning" If I had known the trouble I would have with this hotel, I would picked almost any other. This "so-called" 4 star hotel was THE worst place I have ever been. Aside from electricity going out in our room every few hours and staff hitting on my friend and I, the food wasn't worthy of a rat, and the staff could barely communicate in English, although they boasted of being trilingual. However, The absolute worst thing was their Safety deposit box. Being the careful person I am, I rented one, and put my travel documents inside. A few days later, they were missing. Knowing that neither myself or my friend had touched them, we notified the hotel. They absolutely refused to acknowledge their responsibility. They said it was impossible to get inside it when I was the only person who had the key. I disagreed. Here's the explanation: I had rented a room and my friend had rented a different room. Originally the safety deposit key I rented was for my room. But because my friend's room was bigger I moved in with her. And just to see if it worked, I tried my key in her box.It worked so we put our stuff inside. After the theft of my plane ticket, I alerted the hotel of the problem. However, they still wouldn't accept resonsibility. And I was forced to buy another plane ticket home. So as fair warning to those out there who might be considering this hotel: Please just pay a little extra money for a place where you will get better service. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cancun: xxxxxxxxxxxxx xxxxxxxxxxxxx: "best holiday ever" I have to agree with other reviews I have read that the management and reception staff are not very friendly or helpful, we had money stolen from the safe during our stay and nothing was done about it, we were blamed for leaving the key in the room (well hidden though). despite this the waiters, bar tenders and entertainment staff made this the best holiday i have been on. the shows performed by carlos, mo, freddie and eva were really funny but we werent as impressed withe the "professional" shows. lily is great fun, the head waiter at the old barn is so friendly and helpful and works very hard, as do all his staff. the food is great, the beach is gorgeous, the room was nice and the hotel very clean. i would definately return. This review is the subjective
opinion of a robbed traveler and not of milockie.com Playa del Carmen : "Am definately going back - with my children" Me and my new husband stayed at this resort for our honeymoon and from the moment we arrived were treated excellently. We did have a problem with money stolen from our safe but as soon as we reported it to reception, Sergio the Manager, looked after us fantastically and thoroughly investigated how it could have happened. He even replaced every penny we had had taken. !!!!!!! WHY!!!!! The food was absolutely outstanding. The Laguna restaurant was out of this world as was the Mexican buffett. The beach was amazing - ok it was rocky in the sea but nothing is 100% perfect. The treatment we received from staff before/during and after the hurricane was second to none. OK, our room wasnt cleaned the day after but there were worse things happening. I think too many people take too much time complaining to actually take notice of the good things going on around them. My only complaint was whenever we needed reception we were behind a complaining american! Take it for what it is and enjoy and you will have an outstanding holiday. Entertainment - 1st class. We will definately be returning with our children This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Varadero: xxxxxxxxxxxxxxxx: "Theft" Money was stolen out of hotel room safe on the second day - roughly $200 US from 4 wallets - they made away with about $800 US. They're sneaky - they leave you with a little money, in the hopes that you dont realize your missing cash. Daily count your cash to make sure none is missing. We reported it to the management, who brushed it off. About 4 other hotel guests in other rooms also reported cash stolen. Police came, but it seems this is a normal occurrence in the hotel. DO NOT LEAVE YOUR MONEY OR ANYTHING VALUABLE IN THE ROOMSAFE. Hide it somewhere, or better yet, carry it on you. You do not need a lot of cash when going to Cuba, and you can use your VISA to withdraw cash whenever you need it. Other than that, the hotel was excellent, the staff were awesome, its a great party at the clubs, nice young crowd from Europe and Canada, food was great. Beach was amazing, nice pool/jacuzzis. I would recommend this hotel, just dont leave money in the safe. Oh ya, enjoy the mohitos - great drinks! And bring an insulated mug for drinks!!! A dollar tip goes a long way too ;) This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Punta Cana: xxxxxxxxxxxxxxxxxxxxxxxx: "Nice, but would never go back" The place is definitely nice. Great beach and nice pool area. Food was ok, but not going to win any awards. Service is slow or non existant, and the staff don't really smile, but that's just how they are. Language barrier was huge. If you go to one of the a la carte restaurants and they look right through you, don't be surprised. They'll get to you...when they're ready. They really don't cater to the North American way of life. The people are nice and are friendly, it's just no one's in any rush for anything. We ourselves didn't have any problems, but we met people on the resort that had water leaking into their rooms, locks on doors not working. Some couples even had money stolen from the safe IN THEIR ROOMS. Not lots, just a little money. If you go, leave the t.v. on in your room... just to be safe. and don't make reservations for the restaurants. Just go and wait. This way, the staff doesn't know when you're not in the room. If you're staying on the first floor, don't leave anything on the balcony, shoes even got stolen there. Overall, we had a great time!! We relaxed and had fun! I don't think that it's 5 star worthy, more like 3 1/2. I don't recommend it, but if you've booked it, you'll still have a good time, just be cautious. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cabo San Lucas XXX XX XXXXX: "Got Robbed, Sick, and eaten by bucs Just returned from XX in Cabo. Let me tell you all that if you're thinking about staying at the xxxxxxxx......to think twice. The food in the restaurants is horrible. Japanese is not Japanese its the same as everything else...CRAP. The food is the same everyday and is not very good! The buffet is ok because you can pick what looks ok that day, the resturants you make reservations for are a waste of time and you have to like up in the morning to make them. My boyfriend got a parasite there the 3rd day so was sick half the trip and still is after being home for 4 days. The first 2 nights we where covered in bug bits until they sprayed the room with bug spray (not healthy), so we where itchy the entire trip as well. In addition to all of this, one morning when we went to the front desk, we forgot the safe key in a pair of jeans on the bed. We came back 15 minutes later to find our sunglasses stolen, and all the money out of our safe stolen as well, which really ruined the trip! When this was reported, nothing was done to correct or compensate for us being robbed. So if you do decide to stay at the Rui be extremely careful what you bring as they go through everything and take what they want..Be prepared to get sick, and eat bad food. The only positive thing is the pool is nice, the beach is nice, it's close to downtown, and if you like to drink, there is no shortage of all inclusive alcohol! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Puerto Aventuras: xxxxxxxxxxxxxxxxxxxxx : "Thumbs Down" Thumbs Down. My wife, I and two daughters The breakfast and lunch by the pool were good. The beach, pool and rooms were clean. The pool is conveniently situated next to the beach. The restaurants are not air-conditioned and are hot. The food (evening) is OK to bad. From our first day, I requested the repair of the A/C, in my ocean front room, and for a telephone to be installed (no phone in room). I'm still waiting. You have to sit on top of your beach towels or the'll be stolen. It costs $30.00 if you lose your towel. A hotel maintenance employee, cleaning the huts on the beach, helped himself to my watch (sitting on the table). When I stopped him from walking away and summonsed security all of a sudden no one spoke English. After two days and numerous hours of procrastinating, Guests Services finally allowed me to fill out a stolen property report. Other guests were also reporting stolen items including money stolen from a safe inside the room. The day entertainment was good. The evening entertainment needs much improvement. The advertised midnight snacks consists of one platter of stale finger sandwiches which the flies seem to enjoy and instant coffee and tea. But, don't even bother asking for hot water for the instant coffee and/or tea. As far as dress clothing leave them home. Our Apple rep did not care about our complaints or needs, she was just interested on selling additional excursions from the hotel. It should be rated 1 Star not 3. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Rose Hall: xxxxxxxxxxxxxxxxxxxxxxxxx Montego Bay: "Worth the Prive" I have been to the xxxxxxxxxxxxxxxxxx3 times and have had a good time each time. We only had one incident that soured out trip. My husband had money stolen from our locked safe. The management was right on it and gave us 2 free nights. The hotel is in need of some repair, the balconies look rusty and the bathrooms are moldy, but you still get a nice, comfy, room. The resteraunts and grills and very good. My only complaint is the breakfast buffet. Long lines and bad food. The bars are nicely stocked and the drinks are strong. The beach is very shallow, but the water is clear and warm. The pools could use some maintence. Jamaica itself is a beautiful country with lots of natural resources. Jamaicans are for the most part nice, but we did run into a few rude people that really didn't like tourists. I would gladly go back a 4th time and stay! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Havana: xxxxxxxxx"Do not stay at the Hotel xxxxxxx On a recent stay in this hotel, we had money stolen out of the safe in our room, something that occurred after a series of dubious events with a room change and problems with our keys. The response of the hotel management to this unfortunate event was simply atrocious. The hotel managers refused even to consider our claim, but instead aggressively insisted we were the ones who were lying. We tried to report the theft to the police, but they immediately accepted the hotel's version of events -- they seemed to be very friendly with the hotel management -- and they would not even make a proper report. It was all very unpleasant. It's a real shame because I had stayed in this hotel before and liked it for its small size and great location, and the housekeeping and other maintenance staff are really nice. But until the management changes, stay away from this hotel unless you want to carry all your valuable around with you everywhere you go, and hope you have no other cause to ask for anything from the managers! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cancun:xxxxxx: "sick of the buffet food" Nice, clean hotel. Disappointed in customer service, I called several times prior to my arrival to request a king size bed. They said they will try to have one put aside for me. I was travelling with about 6 other couples. I could not get the king size bed since they apparently did not have one at the time, but two other groups who were standing behind us, got a room with king size bed!! Also one of the couples had money stolen from inside their safe in their room!!! The hotel did not take responsibility for that. The food was repetetive and the same in all 3 restaurants. We were eating else where most of the time. I would not go back there! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Punta Cana: xxxxxxxxx: "Service - Not Eager to Please unless tipped!" My family of six just came back from xxxxxxxxxxxx in Punta Cana! The resort grounds are beautiful! There was construction going on in some of the apartments and they checked us in right next to a construction site!!! Jack hammers, sledge hammers, the whole bit! The room smelled like Mildew, I complained and they changed the air conditioning vent which helped. The food is average....the buffet is the best place to eat....I was not happy about the sanitary conditions of the displays of food. The cheese platters are not on ice and the cheese is sweaty! The jars of Nutella had everyone scooping out of them and then I saw someone push the chocolate off the spoon with his finger and put the spoon back in the jar!! UGH! There was not much for my 12 yr old to do at all and the pool is not available after 6:30 PM! No towels after that time also! The older kids 17-22 met friends and drank themselves into oblivion every nite!!!! The entertainment was terrible...only one out of the 8 nites was good! The only way the staff was eager to please was if they were tipped! There was also some theft...friends had their video camera stolen ,money from the roomsafe stolen and birth certificates at the airport taken from Male Travelers. They even took our American Reef Flip Flops! Most poeple I spoke with said they would not go back!!! Very few Americans there also, mostly Europeans. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Manacor: xxxxxxxxxxx: "shocking!!!" on the first night we arrived, we went out to a local bar to have a drink or 2. when we came back we found our room had been broken into!!! the safe (which contained most our money and travellers cheques) had been stolen. the safe was bolted to the wardrobe so was easily removed!! i expected it to be bolted to the floor not just a bit of mdf!!! we believe that the thief entered our room through the balcony patio doors as these were open when we came back but were left locked when we left. the patio doors were extremely poor condition and could easily have been forced open. as there was no sign of a break in, our insurance policy did not cover us!!!! the staff were extremely UNhelpful as was the airtours rep. the management were extremly rude and made it sound like it was our fault some how?!?!? this ruined our holiday and little was done to compensate us. i would not be suprised if the theif was one of the staff at the hotel!! this event could have been avoided if the safe was bolted to the floor and the room security was improved. i felt let down by all the staff there!! p.s. there was also a few cochroaches in our room!! This review is the subjective
opinion of a robbed traveler and not of milockie.com ------------------------------ Puerto Plata: xxxxxxxxxxxxxx : "A place to be avoided at all costs" We have just returned from a two week stay at this resort and feel that others should be warned before they have to endure the consequences of booking their holiday here. The good points are: the hotel is clean and the gym excellent. The bad points are really too numerous to mention but include the rude and extremely abrupt attitude of most of the staff, no hot (or even remotely warm) water, water sports facilities which were supposed to be provided and were not, lack of choice in the speciality restaurants, cold and mostly overcooked food in the main buffet restuarant and safety deposit boxes which are not safe (we had all our money taken from the safe in our room) to name but a few. When all our money was stolen on day 6 of our holiday, the police were called at the insistence of myself and another guest who had also had money stolen from his safe. (Both of us being told separately that this had never happened before). The police were not interested because no force had been used (i.e. keys had been used for both room doors and safe boxes) and therefore, in their opinion, no crime had been committed. I spent the next four to five days chasing round trying to obtain information from the hotel as to what was going to be done. The hotel's final answer was that I should claim on my travel insurance and to go away and not bother them. The hotel claimed that they were not responsible as there is only one key to each safety deposit box and therefore it must have been either me or my husband (of over twenty years) who had taken the money. The hotel security also insisted in searching our room "in case we had misplaced the money somewhere else"!!! Please do not go to this hotel expecting a relaxing holiday (you'll have finished most of your meals before you have a drink to accompany them and that includes coffee at breakfast time and water with other meals). In fact do not go to this hotel at all. For a four star plus hotel it is lacking in all but very basic facilities. Taking into account all the above and adding that most of the guests had at least a dozen insect bites (we used a 90% deet insect repellant to no avail) I would strongly advise that you holiday in a different resort or better still in a different country!! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cancun:xxxxxxxxxx: "Fair value" Stayed 1 week in a 2 bedroom suite at the xxxxxxxxwith wife and 3 children over the March break. The grounds, beach and pool were great. The kids (5, 5 and 9) loved it. Found the rooms we had were below average even for a three star hotel. We had planned to buy groceries to eat some meals in but ended up using the hotel for breakfast and lunch. The food was OK and reasonably priced. The menu selection was limited though, especially for young kids. The staff were friendly and accomadating. Reception was responsive on the two occasions we reported problems. Staff were sent to thw room immediately and the issues resolved quickly. Yes there is construction next door. The noise seemed most apparent when on the beach. Our rooms faced the construction but it was never a problem to us. There was also construction for a new water main at the xxxxxxx which was more of a nuisance and resulted in the water being shut off on two of the afternoons. Witnessed one incident of a guest reporting money stolen from his room safe In summary I felt that the xxxxxxxxx provided above average value at a reasonable price for a 3 Star hotel. If you are expecting more than 3 Star amenities and service - this place is probably not for you. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cancun: xxxxxxx: "robbed at the xxxxxxx villas" Hotel was clean and well located on a pretty beach. However, we were robbed obviously by housekeeping of $700.00 from the safe and the room and the hotel security did not do anything to help us, except question us for a day and say that we should have brought travelers checks. They were not helpfull This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cancun: xxxxxxxxCancun: "Great Place" We have recently returned from a 2 week stay at this hotel. overall we thought the hotel was lovely and very clean. The pool was cleaned out everyday without fail and the man who did this did a great job. The bar staff were really firendly and nice. The food was average wasnt too keen on the resturants but for all inclusive not bad. The pool bar was lovely with friednly staff to. The only downfall was that my boyfriends money got stolen from our SAFE. The manager and other staff did not do to much to hel[p and told us it was down to us to go to the police station to report this. They prob knew who did this as they can tell who has swiped into our room but we never found out. We did notice the man who stocked the fridge all of a sudden change which we thought was weird. Apart form that we had a great time we didnt let that ruin our holiday and the room was lovely. it was a greta location and the sports and entertainment team were great. id definately go back! As for trips dont book them with your rep they are dearer they are a con. I would recommedn the jungle tour, swimming with dolphins, Xel Ha that was all great This review is the subjective
opinion of a robbed traveler and not of milockie.com ------------------------------ Puerto Plata: xxxx xxxxxxx Beach Resort: "Security at xxxx xxxxxxx" We stayed at the xxxx xxxxxx in September 2006. My husband and I enjoyed our stay. The food and restaurants were of a good standard and was laid out as a buffet and you could help yourself whenever you wanted too as we were all-inclusive. The entertainment was amusing but it did have a feel that it was aimed towards young kids and for those who like to make a fool of themselves on stage. Rooms were clean and adequate. The hotel provided clean towels and a television set. Although the shower facility’s fittings were showing signs of age it still functioned correctly. The swimming pool even though cleaned every morning still appeared to be cloudy. The one thing that happened to us while we were staying was that our safe was entered and money was stolen but nothing else in the room was tampered with outside of the safe. My jewellery was untouched and all passports and papers in the safe remained. We have suspicions that it was inside job. As us and the hotel were the only ones to hold a key to the safe. Also we kept receiving prank phone calls before we went out the one evening that the money was stolen as if to check that we were out and someone could move in and take our money from out of our ground floor apartment. The thieves entered by the patio which was easily broken into and was not secure at all. In future for anyone that is planning on a stay at this hotel be aware of possible robbery’s that could take place I suggest you take care of your money by having it with you at all times as then it will be secure. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cabo San Lucas: Xxx Xxxxxx Xxxxxxx: "worst hotel ever" 9 of us just returned from a 4 day trip to Xxx Xxxxx Xxxx. It was one of the worst hotels ever! It started at the front desk when we were checking in. We had booked 4 rooms for 9 of us. However when we checked in they only had 3 rooms. First they told us that the 4th room wasn't ready yet. They told us to go get a bite to eat then come back and the room would be ready. Only when we came back did they say they had no more rooms left. However, they were still checking guests in behind us. They offered to put us up in another hotel for the night but after much inquiry the staff behind the desk admitted the hotel there were offering was basically a Motel 8. They tried to get us to sign a paper saying that we would not pursue getting our money back. We finally just bunked up with each other for the night so we could all be together. The next issue had to do with dinner reservations. You can't book reservations until you're there. So that first day we went and tried to make reservations at one of the restaurants but they were all booked up. So we were forced to eat at the buffet for all our meals. The food was TERRIBLE! And did I mention the drinks are watered down?! Last but not least, if you're not holding something tight in your hand then expect to have it stolen. We watched the bartender steal from people he was serving drinks to. At the pool we had 2 cameras stolen although we never left them unattended. And when we checked to see if maybe someone had turned one in, we heard someone at the front desk complaining that money was stolen from their locked safe in the room. HA! In spite of this we had a great time because we were all together and could laugh about all of this. But I would definitely NOT recommend this place. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Puerto Plata: xxxxxx xxxxxxxxxx xxxxxxxxxxx: "robbed" We check in and go to the room and it is filthy. We get another room that isnt much better. We then rent a safe to keep our money in and passports and credit cards and cell phone. After returning to the room we find we are robbed from our safe. Then we are accused to be liers in the office before they even come to investigate. Then they find that the safe does not work properly. We are then moved to another room because someone is coming from the safe company to look at the safe. Then we have to go to police station to make a statement. Then we are advised that the HOTEL had no intention of giving us money back or cell phone that was stolen from the safe. Then they offer us 5 nights all inclusive with an up grade. THis is all 3 days after the incident. We could not go out on tours due to no cash. Finally they came up with the cash but did not come good for the phone. This all should have been dealt with after the safe was found defective. Room was filthy and remotes did not work for tv. The staff was brutal and comsumer service was a Joke. THe entertainment was awlful. A bunch of local clowns line dancing. I recommend going nywhere other then xxxxxxxxxxxx This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ St. John's: xxxxxxxxxxxxxxxxx : "Not fantastic" This is an idealic location if you are seeking complete relaxation with no interuptions. The hotel is small and relatively basic. The rooms were simple, don't expect a comfortable bed, fridge or mini bar! they were, however, cleaned each day. Whilst we were there, there were 8 couples who had money (some substantial amounts) stolen from their safe, police were called and it came to light it was one of the reception assistants. Nasty business! Unfortunately, one of the real disappointments for me was the staff. Not all, but most wwere very saltry and gave you the impression that everything was just too much trouble, not a lot of 'service with a smile'. At times, you almost felt guilty asking for a drink at the bar, that was assuming you could find somebody to serve you, it was inevitably deserted. If you are on an all inclusive tariff, you are positivley discouraged from drinking, for instance, at dinner, wine is not left on your table and wine glasses are more like port glasses so you continually have to wait for attention for a refill. There is no service on the beach, which would be nice and there are no snacks even ice creams anywhere during the day or evening, it is 3 square meals a day! Food was sometimes hit and miss, lunch menu are static each day, evening menu were quite good on carte nights but really bad on buffet nights. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Playa del Carmen: xxxxxxxxxxxxxxxxxx: "5 star? Not yet!" My husband, my 3yr old daughter and just returned from GGE. We travelled with friends of ours who have small children also. So, let me give you my honest review. The resort itself is lovely. The pool side furniture is quite stylish and the beach canopies add a lot of class. As for the beach, I didn't see a single soul swim in the ocean the whole week we were there. I've been to several resorts and this ocean front was the worst that I've seen, which is a real dissapointment since I'm a beach gal. The pool area is nice, but the waters are shallow, only about 4 feet deep. So if you like a deep pool, than you're out of luck. I loved that they had lounge chairs on a ledge in the pool, very nice touch. The meals were good, probably the best part of the resort. My husband and our friends are fine diners and so we know good food. The four of us all agreed that the food at the buffet was better than the restaurants. Maybe we expected a lot from the restaurant cuisine, but it definitely didn't live up to our expectation. The rooms are lovely, best that I've seen at a resort. But, don't be duped by a delux room. All basic rooms at the resort are considered 'delux'. And if you get a "garden view" than you'll definitely be dissapointed. The resort has no gardens. It's not at all tropical. We did not have a lot of interaction with the staff except at the restaurants or at the front desk. Our friends had some money stolen from their safe and no one ever followed up with them. Not acceptable at a 5 star hotel. We had a couple of rainy and cool days. When you're travelling with small children, you have to constantly keep them occupied. The kids club is great if you leave your kids there. I didn't feel confortable leaving my daughter with a babysitter while I sat by the pool and neither did our friends. So, if you want your kids with you and are planning on entertaining them with other activities, than bring your own from home. The tennis court only had 3 rackets. The games room only had a pool table with many of the pool balls missing and table tennis. Thank God our friends brought a portable DVD player. That saved us on a few occassions. All in all, we had a nice time but definitely not as great a time as I had hoped. Remember, in most cases you get what you pay for. We got a good deal but had to make other sacrifices. I believe in a couple of years this will be a great hotel to stay at, but I don't think I would ever go back. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cancun: xxxxxxxxxxxxxxx: "AVOID xxxxxxxxxxxxxx BEACH HOTEL" Do not make the mistake of booking into this hotel. This is a waste of money. Cancun itself is gorgeous, the beach, the nightlife is brill, i cant complain about it at all. I would definately go again but in a different hotel. During our stay, the food was disguisting, with lack of variety and cold servings. There were always birds eating from your plates in the resturant if you left the table for 1 second. We ate out the majority of the time, which you dont expect to do when you go all inclusive. Our room wasnt cleaned for the first 4 days until we complained and their excuse was there was only 1 key for the room, which we had, so if we wanted our room cleaned we had to leave the door unlocked! The pool bar smelt revolting all of the time, like stale beer. Our friends had theft going on in the room, money was being stolen from their safe and all the staff did, was brand them liars, basically! For the odd day here and there, the showers and hot water did not work. Maintenance was going on in the pool while people were actually in the pool eg painting (which damaged our clothes and belongings in and around the pool area), and replacing tiles in the pool and cleaning the pool, which you think they would have done before or after the pool was in use. The staff at the hotel, especially reception staff, could hardly speak English and couldnt help you if you had any problems. The entertainment in the day was good but at night it finished at 10pm. The day after I got home, I got a call from Thomas Cook which i booked the holiday with offering me compensation so they obviously know that this hotel is a s**t hole. They even said to me, they dont usually offer hotels with this standard!! If only they told us that before we booked!! Please AVOID this hotel, you will be very disappointed! dont waste your money This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Magalluf:xxxxxxxxxxxxxx: "Never again" Where can I start. My friend and I had this misfortune of staying here for a fortnight two years ago. We were in the hotel approximately 2hrs and had only been down at the very small pool chilling out. Upon returning to our 3rd floor room we found our apartment door open and the safe open and completely cleaned out of all our money and travellers cheques (approximately £3000). We immediately rushed to reception to report this and they just looked at us with bemusement and didn't want to know. When we finally got a very unhelpful rep called Paul, we were told to contact the Guardia Civilia who came out and accused us of leaving the apartment and safe both unlocked. We then had to walk several kilometres to make a formal statement since we had no money for a taxi. After returning I requested to use the reception phone to report the traveller's cheques stolen and had no sooner put the phone down when we were presented with a saucer with the phone bill on it despite the staff knowing we had been robbed and had no cash! So anyone staying here be warned your money isn't "safe" in the safes as someone has a spare key. We also had to fax a report regarding the stolen traveller's cheques to claim them back and weren't allowed to use the hotel fax machine and had to borrow money to use one elsewhere. To summarise we were treated like liar's and the hotel staff bar one or two were pig ignorant and extremely unhelpful as were the reps. Apart from this the apartments lacked air conditioning and were extremely warm and noisy at night. The food is adequate to say the least but edible when you have money for nothing else. We finally got money wired over and our traveller's cheques reimbursed and enjoyed the rest of our holidays despite this terrible start. Please don't let this put you off visiting Magaluf as im going back again on Tuesday 31th July for a week but stay elsewhere if possible. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Playa del Carmen: xxxxxxxxxxxxxxxx: "good stay, but dealt with some issues" My boyfriend and I stay recently as Select Club members. Overall we had a really good time. The resort was gorgeous with lots of greenery and a lagoon. We kept busy lounging by the pool and mostly at the beach. Definetly stay as a Select Club member if you get the chance. You are thus entitled to a private pool and bar. At the beach there is also a private section of the beach with a beach club. Free internet access is available there and you can play a game of pool while you watch a show on the mounted flat screen. Best place to reserve dinner is La Riviera, a Meditteranean restaurant. The food was excellent and had a view of the lagon as well as the beach. If you want to go out on day trips, we would recomment Chichen Itza and Snorkeling. Chichen Itza had many archeological sights and the best part was a sink hole to swim in. It was fresh water surrounded by vines and mini waterfalls. It was a sight you'll never forget. We snorkelled at Paradise Marina which was grea because it included snacks, drinks, gear and you can try spinnaking. While we were there though we did encounter two problems. Our first room in 7016 was infested with ants that were even in our beds. They kindly moved us to another room very quickly. The second problem we dealt with was that our money was stolen from our safe. We had left our room for the day and left the sign on the door for our room to be cleaned. When we got back our room had been cleaned but our safe had been broken into. All of our I.D and travel information was placed above our safe and the contents inside were riffled through. $50 American and $15 Canadian was taken. When we reported to the front desk, the sutational was treated as trivial. Nothing was done to inform us of further investigation and no apology or condolescences were given. I would recommend that if you do stay there to carry your valuables with you. The maids have an access card to your room and therefore your safe. To possibly avoid the maid we had request to not stay in section 68. Other tidbits of advice would be to wear shoes in the ocean because there are lots of rocks and it's always a good idea to learn a few spanish phrases. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Punta Cana: xxxxxxxxxxxxxxxxxxxxxxxxxx: "great stay! (i've included pictures)" My husband is from Guam so any tropical island is hard to top that. We really enjoyed our stay at the xxxxxxxxxxxx Beach Resort. There was non stop food and the fact that everything was included (even bar drinks + tips) was a plus. LOTS of European tourists. So if you are taking your kids maybe prep them for the plethora of topless women... We met a couple that was staying there for 14 days. They were on their second day there and told us that all their money from their safe had been stolen by their maid (over $900US). They had hid the key in a drawer under a towel and the maid found it. That kept us on our guard with our personal belongings in our room. We locked up our suitcase with our expensive personals and used the safe for our passport/cash... but kept the key on us at all times. There was a live band every night and plenty of different places to eat. Great atmosphere!! The pool (huge pool) had two swim up bars and was right on the beach. The customer service was very helpful... but don't get irritated with them if they frustrate you or they will be no help at all. We told them we were on our honeymoon about a month in advance by e-mail and they upgraded us to a suite, left us some expensive rum, and treated us to the only not free fancy French restaurant at the resort. The room was very nice. The bed was a little hard, but comfortable enough. The resort of located pretty far from any town… I wish that we could have gotten into the city of Punta Cana, but we opted not to get a taxi because of the distance in (hour drive). I guess our loss. There were lots of day excursions, etc. We got our trip (everything… even airfare and taxes) came to $1100US for a week. We haven’t found anything cheaper than that yet… we would love to go back to this same resort but are waiting for that great price. Over all… great all inclusive resort. Lots of fun and things to do there. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ xxxxxxxxxxxxxxxxxxxxxxxxx xxxxt:
"Go At Your Own Risk.......................... This was what i would call the worst hotel in sharm it was based inbetween a building site so either side was noisy with the builders starting out at 7am banging and clomping about. There were so many of the other guests complaining it was like a complainers paradise. I only have one good thing to say about the hotel which is the staff were always friendly ( i do however feel this was because they wanted a good tip). 1. The food was terrible the same every night i had and so did the rest of my party all have a dodgy tummy for the entier holiday along with lots of other guests. 2. There was no fruit at any meal, no toast at breakfast. 3. All inclusive did not mean all inclsuive as you were only allowed certain things during certain times and this did not include the beach area. . Money and other items were stolen from the safe deposit boxes 4 one guest has £300 english pounds stolen fromthe box which is based in reception. we had to keep all opur valuables on us at all times just in case. 5. You had to have a card for your towels for the pool they were very strict if you lost it you had to pay £5... for an old piece of paper. 6. The towels in the rooms were dirty and old not 4 star thats for sure. 7. The bathrooms were dirty and old shower curtains unbearable. 8. The rooms very basic indeed. 9. The beach was basic food in the beach bar again no variety and expensive and horrible again not included in the all inclusive. 10. Our rep was no good he told us that a taxi to neema bay would be £80 but in fact was ionly £40... 11. The egyptians in this area will do everything they can to rip you off be in no doubt.... 12. The drinks in the hotel were very very expensive.. 13. There is no courtisy room to change in if you have a late flight. In general the hotel was definately not a 4 star and i would not go back there or recommend it to anyone ever EVER.. So i would go there at your own risk. Weather was good though This review is the subjective
opinion of a robbed traveler and not of milockie.com : Xpuha: xxxxxxxxxxxxxxxxx: "...Its okay" For starters, We have been to this hotel before in the year 2004. Back then it was exceptionaly - AMAZING. We had fun and my 11 year old daughter met friends, played games at the kidsclub and much more. My husband and I were also accompanied by my Mother, we had many things to do. At 12:00 pm. in the afternoon there were all differnt activites and a show. Also the same at 3:00pm. before 12:00 there were spanish lessons and more going on. The second time we stayed (Nov. 9th-16th 2007) we were not as impressed, for startes during a 7 day stay we had $160.00 stolen from our safe, also we had a gold ring stolen out of the safe as well. We reported this immediatly and spoke with the Apple Rep. the apple rep. took us to the front desk, we were assured this has never happened before. We were going through this for about 3 days; the conclusion was that the maid took the money and ring. Then when we were talking to the people we met, we were told that a camera was ALSO stolen during that same week, from the same building. This was a good hotel 2 years ago but it deffinatly dropped in its standards. The fact that the staff and apple rep. lied to us was a major set down for us. =[ This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ We have recently returned from a 12 night stay at Whale Cottage, Camps Bay, Cape Town. During our stay at this Guest House we had the equivalent of £460 minimum, stolen out of our locked room safe. The theft which took place over 2 days involved GBP, Euros, & SAR, notes. Initially we only suspected that money had been stolen from the locked room safe and could not confirm this until we had counted and documented the notes that remained in the safe, then on the second day we had further money stolen from the locked safe, the theft was then confirmed. We advised the owner who involved the Police. The owner does not accept or acknowledge that this theft ever took place at her Guest House, as she commented that nothing like this has ever happened before. Six weeks have now passed and we have had no contact from the Police regarding this matter. Regarding the Guest House. The photographs on their web site, which I think might be a few years old, show the rooms in a newly decorated state, our room was well over due for refurbishment and re-decoration. There was no dressing table or chair in the bedroom, and the shower fitting over the bath was broken. During our 12 night stay the bedding was changed only once, and the towels changed every 4 days. This Guest House has been given a 4* grading, personally I would only rate it as 2*. We will definitely not be returning to xxxxxxxxxxxxxxxxxany time in the future. DG This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Quepos: xxxxxxxxxxxxx: "Nice hotel until the rip-off" Very nice property. Beautiful gardens, great views, nice pools. Simple rooms but more than adequate and we stayed in a "basic" room although much fancier are available. A little construction noise, but didn't start too early or go too late, and the hotel can't control progress. Overall had a great time even to the point of booking a return visit for twice as many days for this coming December. UNTIL.... we got our bill and they charged a $75 fee for a roomsafe key that they claimed we didn't return. The night before our departure there was a heavy rain and we woke to no power (and wirhout pumps couldn't even flush the toilet). Had a very early flight so left the hotel before the office even opened up. Left a nice tip for maid and ALL keys (on one key ring) on the room desk, locked the door and went to find a taxi. They claimed we took the key (what would I do with a safe key?). MANY phone calls to property and myriad promises that the manager would call us back resulted in no resolution and the manager never did call (and was never there at the time we arranged for us to call). A few days earlier another guest checked out early claiming he had a couple hundred dollars stolen from his room safe. Seems like the key charge is an easier way to get money from a customer, and the total lack of response is just so disappointing. This review is the subjective
opinion of a robbed traveler and not of milockie.com ------------------------------ Like you, my husband and I are aprehensive of in-room safes. We had a $2000 mans gold nugget watch and a Mayan $5pc gold coin ring stolen from the safe in our room at EDR. While the safe had an electronic passcode and no key, the staff has to be able to get into it after each check out if you don't leave it open. When we called the front desk, they denied being able to access the safe. We were born at night, but not last night and it wasn't 30 minutes until someone came to read the lock. Of course it was all in spanish, and we couldn't read it. The manager tried the "we have metal detectors for the staff, everyday on their way in and out". DUH Gold doesn't set off a metal detector. BTW: We went on a trip to Playa Del Carmen, that was offered by the hotel (someone knew we would be out). We got back and found our safe wide open and our room had not been cleaned. While I will not say it was the maid, she left early saying she was sick that day and didn't clean our room. My best advice is, if you won't be wearing it most of the time, don't take it. My husband and I learned that lesson the hard way. During our stay atxxx, I am thinking they had electronic safes and we never had any problems there. The staff atxxxxx is by far the best we have ever experienced. Have fun on your trip. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cancun: xxxxxxxxxxxxxxxxx: "it was not what we expected" 5 of us stayed at the xxxxxxxxxxxxx from May 17-22. When we arrived at 2:00, we were greeted by staff and we able to check in our rooms right away even though ckeck in time was 4. I would rate the food a 7 out of 10. The snack bar is gross. The food is pretty much always cold. Most of the staf there is friendly with an exceptional few. One thing that I did not like was the fact that they like to take advatage of Americans and our money. I guess that is what you get if you go to Mexico period. The beach is small but still decent and we spend most of our time at the pool bathing in the sun. Unless you tip, you don't get service often. Something I must warn everyone about is the hiding your money. Unfortunately, one of the girls with us had $ 100.00 stolen from the safe. If you lose the key, it cost a $100.00 (im not sure in pesos or in american $$) but we didnt want to t be responsible. We hid the key in a phone book in the drawer assuming that it would not be found. Well the maid found it and forgot to put it back in the same place. We found on the table. Customer service there sucks big time. They did nothing to resolve the problem. They played with our heads saying they would resolve it and to come back in to morning 10 minutes before our departure. We figured we would not get the money back and we were right. They blamed it on us and said we should of kept the key with us at all times. I would of if I would of known they had thieves for workers. I would go back to Cancun, but I promise myself I would never go there again because they don't know how to treat customers fairly, especially younger American customers. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Palma Nova: xxxxxxxxxxxxx : "Wouldnt recommend to my worst enemy!" well we got robbed while at this hotel, and there was no forced entry into my room or my safe. We complained to the hotel and they coudnt of cared less. We got everything stolen aswell (2 grand, wallets,purses, fones) They wouldnt even let us use the fone or fax to contact insurance company and wanted to charge us but of course we had no money. They were rude and arrogant and couldnt ofcared less about any of us. I will NEVER be back at this hotel as I did not feel safe the rest of my holiday. The food was disgusting too and I had ben the year before and it was lovely. It was repetitive and very little variety. A lot of fish and pork one night then the next night it owuld be fish sald and breaded pork and so on and so forth for a fortnight. Please if you arethinking about going here think tiwce please. It ruined our whole holiday as we didnt feel safe going out of our room. Plus they wouldnt move us or give us another safe. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Ocho Rios: xxxxxxxxxxxxxxx: "Wedding wonderful! (Some bad things to look for)" First off I want to say that this resort is awesome. The Jamaican people are so friendly! We had the best weather with no rain very humid but we are used to that weather so no problem. We got married on August 4 the wedding was fast and simple and the pictures are great!!! The only thing that really made my wedding no so good was my tierra, necklace, and earrings were stolen from my room. They were not real but meant alot to me. Also we had $100 stolen out of our safe. After that we kept all of our money and valuables with us. We did report this to security and the only thing they did for us was come and such our room b/c sometimes people miss place things. We had searched the room several times before we said anything to xxxxxxxx. I just think that there procdures are crap who wants there room searched it makes you feel like the crimal instead of the person who actually took our stuff. I dont want this to scare anyone or not go to the resort b/c everything else was wonderful and so pretty. I just want people to be aware of the things that can happen and dont leave anything in your room or safe. The food was also good but Arizona was a very long wait and the waiters were very rude. All of the other restaurants were very good and fast service. All of the drinks were awesome try the Humming Bird soooooo good!!! In all this resort was nice and people awesome just be careful with your money and valuables. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ xxxxxxxxxt Cancun Our stay at the xxxxxxxxxx in Cancun was the worst vacation we've ever had. My husband got ecoli & we only ate at the hotel! Also we had money stolen from the safe in our room. And those were just the beginning. I also got an electric shock at the snack bar. When I tried to buy Tylenol and Pepto-Bismol from the hotel store I found that their entire stock was past the expiration date (the Tylenol by 10 years). When I pointed this out the clerk just shrugged and put it back on the shelf. What I did buy had the expiration date marked over. The staff with 2 key exceptions were not helpful or friendly. The accomodations themselves were ok. We were surprised that we couldn't throw toilet paper in the toilet. I'd seen that before - but not in a resort hotel! And although the hotel was only 10 years old the keys were the old fashioned kind not the modern cards. That wasn't a problem except we wondered if that made it easier for someone to get into our safe. The lobby was nice but small. On the day it rained the only place to go was the room or the lobby. There was nowhere else to go but one of the restaurants. The beach was very nice & not too crowded. It was clean and the surf was great. They did have lifeguards but all they did was try to sell us either a boat package or ganja. When we let the management know our concerns they only offered us 3 more days there. No thanks! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Saftety Issues in Costa Rica We are en route back to the states after our first visit to CR. Overall, we had a great trip, a delightful time and a vacation we'd hoped for. While I wouldn't hesitate to recommend CR as a vacation destination, there was one experience and two observations that others may find value in: 1) We had money stolen from a locked hotel safe in Jaco. We've traveled quite a bit in the US and internationally, and have never encountered this problem before (a friend had a similar experience in Florida a couple years ago, however). Beware about keeping large sums in your room whether in a safe or not. 2)Driving to Tortuguero must be risky. We traveled by bus with a two bus caravan and police escort. Drugs, particularly cocaine, are the apparent cause of a growing crime problem that gives rise to a need for a police escort. 3) There is a reason homes in many areas are fenced in with razor wire and guards at some resorts have guns and bullet proof vests. There was a report a few days ago in a local paper of cars being hijacked as local property owners open the gates to their fenced in/razor wire protected homes. There was also a muted admission in the same article about the drug and prostitution issues facing the country. A traveler we met talked pretty openly about the girls of the evening he "dated" in San Jose. Costa Rica is a great country but one with sizable issues, not unlike troubles elsewhere in Central America. The stuff descibed above wouldn't prevent us from returning. But, we would do some things differently and certainly would be cautious about venturing far from our hotel as dusk approaches. And we'd travel with less cass ------------------------------ Oranjestad: xxxxxxxxxxxx: "burglarized in Aruba, a "set up" room??" What a nightmare. I booked this hotel as an add on to our one week timeshare in Aruba. The night before our departure home we went out to eat and returned to find our room ransacked, robbed, the room's safe wide open with our stuff gone. Missing: $250 from the LOCKED safe, $1200 worth of cameras, GPS, etc. Compensation from hotel management: $122. Sorry, we expected more-- lots more. WHY? This was a "set up" room. The lock mechanism was exposed from the outside. ( I only noticed in the darkened entry way AFTER the robbery when I tried to understand how they got in.) The 2nd floor patio door was left open. Well, they used a simple tool(pliers, etc.) to reach inside the mechanism and simply open the front door, MUST have had the lock company's electronic overide device to override the digital PIN only I knew and opened the safe, picked all the electronics from the dresser, opened the patio door to retrieve anything they may have missed and walked right out the way they came in. Paid 60 days in advance with Expedia and no compensation there either. Lesson learned: never book with an independent hotel where there is no "corporate" leverage to keep the locals honest and, CLOSELY inspect your door security before you agree to stay in a room. This room was one of TWO on the entire second floor with this "open" door to burglars. There is nothing that explains the cash stolen directly from the safe except them HAVING the hotel's safe override device. The police acted at best unconcerned at worst, I wondered if they were in on it? When I found HOW the room was entered and tried to get them to return to make their report include it, they would have nothing to do with me. The hotel mgmt agreed to write a note to me indicating the inadequecy of their room security but never did so and refused answering my emails. Disgusted. Will never return to Aruba and will tell all I know not to visit. They want my American money-- all of it. Oh, the room was nice though. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Giza: xxxxxxxxxx Hotel: "Friend had money stolen from hotel safe" Ths hotel is primarily used by tour groups as a starting point for Egypt tours - this is why we stayed here. The hotel was okay - our room was clean and comfortable, but this was not the experience of everybody in our tour group. We found reception to be really unhelpful. In addition, one of our tour group had $1000 USD stolen from out of her hotel safe. The hotel refused to take any responsibility. If you do decide to stay at this hotel, please make sure that you carry all your valuables with you and don't leave anything in the safes. Breakfast was absolute bedlam - but that's Cairo for you! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Toronto: xxxxxxxxxx Toronto: "$1200 Stolen From Closed Safe." We had our wedding there. Great service for the wedding. Excellent food etc. However, while the rooms are nice and clean, they are out-dated and my father had over $1200 CAD stolen *from the safe* that was closed .So, one of the housekeepers really had to make an effort to go into the shut closet and closed safe to steal the cash for our wedding. The managers essentially said "too bad" and did not do anything about it. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Johannesburg: xxxxxxxxxxxl: "stolen jewelery" The Hotel is fine. I did have a wedding ring taken from the safe in my room. Sophia is a good restaurant located in the attached mall. Nassau: xxxxxxxo: "Stolen Passport And Jacket". During my stay I found this hotel just OK. Infact we never spent any great deal of time at this resort and ventured most of the time downtown or over to Paradise Island. What I wanted to say was the last night there we were packing up our clothes and placing in suitcase when I noticed an empty coat hanger in the closet. When investigating this closer I found that my Northface coat was gone. Also checking my personal items I found that my passport was missing. I called the front desk and the security came and took a report. I was then escorted over to the Local Police station where I filed a report with them(2 hours later). I was advised by the Police to come back in the morning before flying out to get a letter from them indicating that my passport was stolen and that I had filed a report. I attended this station the next morning and found the same hotel security person there with another hotel guest from the Wyndham. I spoke to this guest from California and he stated his passport was stolen from the locked(keypad safe) in his room. I checked with this hotel on 2 occasions after I got back home wondering the status of my file as there was no forced entry into our room leading me to believe it was someone working at this hotel. I wrote to the customer service about my coat as it was given to me from my mother at Christmas time, 1 month prior. I have never heard from them since, 8 months later. I was never given any compensation for either my passport or jacket and when the Manager called our room she offered to extend our stay for the same price per night that we got on Expedia. Yea!!! So I am advising anyone wishing to book at this hotel to guard your personables with extreme care. As it is my opinion that there is a thief in the house. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cabo San Lucas: xxxxxxxxxxxxxxx Resort: "Wedding Ring Stolen" My husband and I visited xxxx with the rest of my family. We were stopped just inside the airport by the representatives of Playa Grande and offered a whole bunch of free stuff if we would go to the timeshare presentation. The free stuff worked out to be a pretty good deal, and we ended up purchasing a total 3 timeshares between the 7 of us that went on vacation together. Because we purchased, they let us move in for the last 2 nights of our vacation. It is a beautiful resort and we were so excited to be there, but the first night we were there we left to get dinner down by the pier (About a 10 minute walk) We were gone for about 2 hours. When we got back to our room, I got into the safe and my wedding ring had been stolen. From that point on, my views of the resort has changed. Yes, it is a beautiful place, but if I can't trust that while I am gone that someone with a key won't come in and take my things, that is not a place where I want to stay. Word of warning, they will wine and dine you until you are sold. After that, you are on your own. They told me to email them when I got back to the states and see how the investigation is going. I emailed them 3 times and received no response. 4 months later I finally received an email from them after I told them how disappointed I was and that I was going to let people know of my terrible experience. Obviously their reply came a litle too late. I am just so disappointed that they treat you so well to get you sold and once they have you locked in to a contract treat you like any old Joe. There are a lot of places around the world that would be wonderful to have a timeshare at. If I had it to do all over again, it wouldn't be at the Playa Grande. Not until they improve their customer service for their members, not just their potential members. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Havana: xxxxxxxxxxxxxx: "Is the safe really safe ???" During our stay we discovered that two £50 notes were missing fom our safe - we did not think it was possible - however a chance meeting with an other couple of guests established that they too were missing one £50 note and two £10 notes from their safe - so it was possible. Management refused to accept that the safes were vulnerable and kept saying that it was not possible. This went as high as the xxxxxxxxwho eventually agreed to a one hundred pound refund" without" predjudice which incidentally we could not receive since it was the hotel policy not to pay out cash - incredible! What could not be denied was that several guests had had clothing stolen from their rooms and that my friend had had six one pound coins stolen from his jacket pocket. Management subtlely made us the victims by saying that we had no right to "bother" guests with allegations that we could not prove. The stress of these events has made us decide never to return to the Nacional again, although this had been our sixth visit in five years. You just cannot trust the hotels so-called security. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Punta Cana:xxxxxxxxxxxxxxxxxPunta Cana: "Credit Cards Stolen xxxxxxxxxxxxxx We returned home on June 24th, and on Monday, June 26th received a call from our bank stating unusual activity on our account. It turns out that there were fraudulent charges in the total amount of $1870 using our ATM card number in Brazil. We are Allegro Vacation Club owners On the first day, we put our wallets and personal items in the safe. Our wallets stayed in the safe the entire week. We did not use our credit/debit cards at all. We believe someone came into our room, opened the safe, and copied the numbers from our credit cards. We now have to cancel all of our credit/debit cards, in addition to bouncing checks because the thief used our checking debit card. We travel for vacation 4 times a year, and have been doing this for the past 15 years. This is the first time this has ever happened to us. The security in the Occidental certainly leaves something to be desired. We believe someone who worked at the hotel with a master key to our room and safe entered our room and stole our credit card numbers. We had heard this happen to a colleague who used an ATM in DR, but assumed it was an isolated case. This has really put a black cloud on an otherwise enjoyable vacation and will prevent us from going there again. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Punta Cana: xxxxxxxxxxxxxxxxxxxxx Punta Cana: "We were also robbed" After reading the review of the people formxxxxxxxx being robbed, I had to respond. I had already written a review of our incident back in march of this year but so many people give reviews that it was not on the top reviews for long. We were also robbed, however it was out of our locked safe. Long story short, the manager gave us a key the nite that we got there and made us pay for it then (??) The key looked like a normal house key. We were broken into the following nite somewhere between 7pm and 11 pm. When the same manager came to investigate, he promptly gave us another lock, but this key was different. It was two sided and much more difficult to replicate. Hhhhmmm, strange huh? We got a total run around from the staff and managers, our report that we did with the security guard mysteriously went missing, and we kept being told to come back later. We lost about 600$ american in the ordeal. I am sorry that this happened to another fellow Canadian, however, it goes to show that it was not an isolated incident. BE WARNED. Athough it probably won't happen to you ( the seem to give it a bit of time before they do it again) they seem to have a inside job that pays them very well. I really dont think that people should visit this resort for the simple reason that although it doesnt happen to everyone, it is happening there. This should not be allowed to continue. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Playa del Carmen: xxxxxxxxxxxxxxxxxxxt: "Unsafe rooms and room safe" My rooms and three other rooms rooms were robbed of cash and gold jewelry. NO FORCED entry. I was robbed of $650 cash and room 2 doors down was robbed of $450. 3 other rooms were ransacked and another luggage containing GOLD jewelry worth over $1200 stolen. Neither room locks, safe locks or luggage locks were damaged. We all filed police reports and Ministry of Justice forms. All happened on same day with a replacement maintenance person. Hotel owner refused to acknowledge us and stated "You have no Proof"!!! Stated just do what you have to. Guess he knows nothing will happen to him and he does not have to pay any of us for loss. Our vacations were ruined with several trips to Police, Ministry & Tourist Police. All no help. Xxxxxxxxxxxx is a very unsafe HOTEL.. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Playa del Carmen: xxxxxxxxxxxxx: "$400 iPod STOLEN BY STAFF, pretty resort, poor service" We just got back from a week at xxxxxxxxxxxxxxx It was an average resort with an interesting pool. A little too spread out for me, the beach was about 1/2 mile walk from our room (you could wait for golf cart). The restaurant service was really slow, usually took about 30-45 minutes from the time we ordered until food came out. Impossible to get a drink from staff at beach or pool. We left the room for breakfast and cleaning crew stole our new $400 iPod. From reading other reviews, this hotel has had computers, jewelry, iPods, and wallets stolen from locked rooms and even in-room safe. I'm really not that upset about having iPod stolen, but once I read about so many thefts at Mayakoba, I am pissed hotel doesn't fire people. It's pretty easy to check time code on lock and see who was in room when items stolen. Hotel staff did not seem concerned when I reported the theft. THIS HOTEL HAS BEEN OPEN LESS THAN A YEAR AND MORE THAN 5 REPORTS ON THIS WEBSITE ALONE HAVE STOLEN ITEMS FROM ROOM. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Marmaris: xxxxxxxxxxxxxxxxl: "A word of warning ( safe deposit boxes)" Having read all the other reveiws of the xxxxxxxxx i can only confirm all the good things that hav e been said about the Hotel and staff.However i have to say that there is a serious security problem regarding the safe deposit boxes behind the check in desk. I had 200 pound stolen from my safe in June 2005 and when i reported this to reception they simply shrugged their shoulders and came out with the expected "you must have made a mistake"so i had to pop down the local police station to report it for insurance porpocess. Its a real shame i have to report this because the xxxxxxxxxxxx realy is a wonderfull place to stay and i would have no problem recomending it to families and couples who are considering Marmaris for a holiday. Just dont leave cash in your SDB...enjoy Marmariss This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Mahe Island: xxxxxxxxxxxx: "Terrible hotel (keep an eye on your money in the room safe)" Surfing the web, I just remembered the time I spent with my wife in one of the worst hotels I ever stayed in. Back in 2003, they didn´t have even a simple TV set in the rooms. The hotel is very basic. The rooms are not clean and the furniture is old. The Seychelles are (regarding nature) surely one of the most beautiful places on the planet but even being such a beautiful place they are highly overpriced, so you get to pay for such a black hole as a Coral Strarnd hotel an amount of money that can afford you a fantastic hotel in south-east Asia. If plan to visit Seychelles, don´t go to Coral Strand hotel because it is ugly, dirty, and yout might get your money stolen by the local stuff. It happened to my wife and me. We had about 2000 EURO cash deposited in the room safe. The first day they stole us a 200 EURO bill from the safe .It was surely done by the local hotel stuff because the real thief would have taken it all. The person who took it didn´t count that I would count the money the first day, after leaving the beach. So, to conclude: DON´T GO THERE!!! Go to Berjaya Hotel on Beau Vallon Beach (which is surely one of the most beautiful beaches I´ve ever seen) it is onlly 200 m distant from Coral Strand. Good luck and enjoy the Seychelles. This review is the subjective
opinion of a robbed traveler and not of milockie.com ------------------------------ Boulder: xxxxxxxxxxxxxxxxxxxx: "This hotel was an absolute nightmare" I stayed at thexxxxxxxxxx on a recent business trip, and my laptop computer was stolen from the room safe. Management was as unhelpful and unresponsive as they possibly could have been, choosing to deny the possibility of something being stolen from the safe rather than investigating the incident properly. Hotel manager xxxxx was particularly dismissive and unwilling to address the problem. After weeks of back-and-forth, I ultimately could get no answers, and being that I am in New York, I was forced to just let it go. But I would certainly advise business travelers or anyone else to avoid the St. Julien at all costs. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Oaxaca: De La Parra: "xxxxxxxxxxxxx Hotel" One can say all the nice things they want about this hotel, but when you have ALL your cash stolen from the safe in your room, well I think everyone should avoid these BANDITOS! I informed the hotel manager and NOTHING was done for me. Oaxaca is beautiful, but please do not put yourself or loved ones at risk by staying in this hotel. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Puerto Vallarta: xxxxxxxxxxxxxxxxxxxxxxx : "Theft at xxxxxxxx" we stayed at the sheraton buganvilias for eight days on the fourth day 175 us dollars were stolen from the safe in the room and 2 brand new bras(lingerie) we reported the theft to security and filled out some papers. it was a terrible time. ive never had an experience like This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Paradise Island: xxxxxxxxxxxxxx: "Be Warned" Hotel ok but certainly dont expect 5* or even 4*, we have never stayed in a xxx however other people commented that the standard of the hotel was way below other , staff are rude and have no idea what customer service is! During our stay we had money stolen from the SAFE, this was not a one off incident as the couple in the room next to us also had money stolen. Hotel management denied that there was a problem, however one decent member of staff and our holiday rep confirmed that it had occurred before. Save yourself alot of money and go elsewhere!! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Brigantine: xxxxxxxxxxxxxxxxxxxxxxxxxxxx Beach: "Terrible!" The hotel is in terrible condition. Moreover, the room was not very clean. The worst part is that cash was stolen out of the safe in the room!!! At no time was the room or the safe left unlocked, so other conclusion than that the cleaning staff did it. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Bordeaux: xxxxxxxxxxxxxxxxxxxxx : "Nice hotel - shame about the location" I booked thexxxxxxxxxxxxxxxxxx as I have used the same hotels in the UK so I knew what it would be like. The first room had damp sheets so we changed rooms. The holiday went well, until on our last night, the room was broken into, and valubles stolen - from the locked safe which was wrenched from the floor and forced open. Next visit I shall stay towards the north of the city. Hindsight is so valuable! This review is the subjective
opinion of a robbed traveler and not of milockie.com ------------------------------ Cancun: xxxxxxxxxxxxxxxxxxx: "xxxx Bay bust" The room was too warm even with the AC on (80 degrees), the water was rusty, the food was fair, drinks were watered down and we had 2 pairs of sunglasses and a new Bulova watch (which was a wedding present from earlier in the week) stolen from the safe in the room. I would suggest going somewhere else and spend your money. The resort is older and more rundown than most. Not a great choice. :( This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Saint Petersburg: xxxxxxxxxxxxxxxxxxxx: "Bad experience, pretty hotel" It is a beautiful hotel, don't get me wrong. I just had a bad experience...both my friend and I had our digital cameras stolen from a "safe" room in the hotel, and my husband had his BMW keyed while at the valet. It is a shame that the xxxxx is in downtown St. Pete. You get all kinds of sketchy characters down there. I am writing this review to let others know that even though it is a luxury hotel, you can't really trust anyone, including the staff. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Puerto Morelos xxxxxxxxxxx Resort: "Beautiful, but beware" Just back from Azul - had a great time. The resort grounds are beautiful and most of the staff were great. Did have one problem - had all my cash stolen out of the room safe. I'd love to return, but I won't be bringing anything of value with me. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cancun: xxxxxxxxxxxxx: "Never again will I stay at this hole" The food sucked! The people sucked! The rooms smelled! And my safe was broken into, nothing was stolen becuase nothing was in it This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cabo San Lucas: xxxxxxxxxxxxxxxxxx: "Don't stay here" The first night we were there $1,000, a cell phone, 2 pairs of sunglasses, and an ipod were stolen out of our locked room and when we talked to the front desk they accused us of taking our own money and stuff. The guy in the room next to us said 2 years earlier he had money stolen out of the locked safe. The beach is a 10 minute cab ride from the hotel. The food is simple and not very good. The staff was not very curtious and the security watched us like hawks except when our money and such was stolen. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Sant Antoni de Portmany: xxxxxxxxxxxxxxxxxx: "worst ever holiday" my friend and i had 700 euros stolen from the locked safe in our room and the staff at the hotel couldn't have been less helpfull to us because they didn't want to listen to our complaints. the only people to have keys and access to the rooms and the safes are the staff. need i say more?.... i think not. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Fuengirola: xxxxxxxxxxxxxxxxxxx: "theft in the hotel" We have just spent two weeks in the torreblanca hotel (6 adults and 2 children). We had been there 5 days when our hotel key and safe key was stolen from by the hotel pool. Between us 3000 pounds stolen, tickets, passports and insurance documents. The hotel management and JMC reps were totally incompetent. If it was not for family at home we would have been left totally helpless and destitute. The security in the hotel is lax and worse than useless. While we were there we found out there had been other thefts occurring at the same time. Is this an internal problem with the hotel staff. Needless to say this hotel will never be recommended by us. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Eilat: xxxxx Hotel: "DO NOT go to this Hotel" My partner and I stayed here for two weeks. At least £100 sterling was stolen from the room. Whoever stole the money also went through our personal items including my partners underwear and had access to the room via a key (staff). When reported to the hotel management I was told that I had not locked the door. Even I can manage to lock a door. The Eilat police were just as unhelpful and refused to say the money was stolen, instead insisted it was 'lost'. The day we left the hotel I met another couple who had at least £40 stolen, and yet another couple whose safe had been opened (the safes were small and could easily be carried). Avoid this hotel - it has a two star rating for a reason, and even this is too high. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Scottsdale:xxxxxxxxxxxxxxx: "Great place, BUT........." Our stay at the xxxxxxxxxxxxxxxxwas wonderful. It was a beautiful resort and very relaxing. The pools are gorgeous and there wasn't a million little kids running around like maniacs. It was a great place for couples. BUT, don't think for a minute that your valuables are safe, not even locked up in the safe. I locked my purse in my room safe and my credit card was stolen out of the locked safe, which I didn't realize until I got home and the credit card company called to notify me of suspicious purchases made in Arizona. As soon as I found out I called thexxxxxxxxxxxxxxxxxx to report it to security, they took my information, and that was all. We never heard from them again, not even an apology. So, I recommend if you take something valuable with you keep it on you at all times. Also, the housekeeping staff could do a better job cleaning the rooms, our floor was never swept and we had a stain on our sheets. Other than that it really is a nice resort This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Puerto Plata: xxxxxxx Puerto Plata: "not comparable to others xxxxxxxxx" We were there from Nov 16 to Nov 23, we had a good time. The food is good, the restaurants are great and the French is the best. The service was OK but not spectacular. A lot of people were stolen in their safe while we were there, good for us we heard about it on the 1st day so we carried our money, passport and all wallets with us. Compare to other Breezes that we went, this one will need a lot of improvement to equal others (service, rooms). The room was not overly clean, we didn't spend too much time in it anyway. The beach was really rough, red flag every day, only 1 day green flag. But the pool is OK, a lot of activities when you are looking for some. If you want to relax and not do anything, the pool is not the right place, it can be quite annoying. Overall, we had a good time and met a lot of people from all around the world. But we would not go back and I won't recommend this hotel to my friend. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Orlando: xxxxxxxxxxxxxxxxxxxxx: "Worst hotel EVER" This is by far the worst hotel I have ever stayed at! The first room we were given smelled like sewer. Then, one day while at the park, hundreds of dollars from our LOCKED hotel safe was stolen. The manager was a rude and horrible man who told us we must have left the safe unlocked because there was no possible way we could have been robbed. (I kept the key in my waist pack at all times.) The following day, while in the laundry room we talked to another guest and the same thing had happened to her! The manager told her the same thing. BEWARE if you go to this hotel. It certainly is not a nice enough hotel to chance losing your savings!! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Gumbet: xxxxxxxxxxxxxxxxxxx: "discusting" it was the most disgusting, dirties places i have ever been to. the hotel was filthy there was sewage coming up out of the floor in the bathroom from the toliet and shower, always have power and water cuts did not have water for 3 days. there was no room service we had dirty sheets when we arrived with blood stains on them, had to ask 5 times for them to be changed and still hadnt by day 7. people who work in the hotel when you have a problem had selected hearing and pretended they couldnt speak english. manager where aragent and rude. the swimming pools were filthy you couldnt even see past your waste. the food gave my boyfriend food poisoning, there are flies and birds sitting on the food trays. cats walking round the hotel and restaurants. the stairs are steep and very dangerous with no lighting. pulblic toliets in hotel was so dirty there was faeces in them all over the walls and floors it had been there for 2 weeks withought being cleaned and was still there on our last day. the staff were stealing things out of people rooms and the women staff using other girls makeup , and also from people safe boxes were being stolen so belongings not safe anywhere. the food not even cooked the meat still pink, other food is very boring and not edable. staff strikes caused riots in the hotel. stay away from this place if you have any sence!!!!!!!!!!!!! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Puerto Morelos: xxxxxxxxxxxxxxx: "Disappointed with service" My husband and I traveled to xxxxxxxxxxxx at the end of March. The grounds were beautiful, and we met some terrific people while there. However, one hour after arrival and settling in at the pool, our keys were stolen from the pool area. We later found that $400 was stolen from our room's safe. In addition, my husband's ID to get home was stolen along with his wallet. The resort was absolutely no help in finding out what we needed to do to get proper ID to get home. One person told us we would need to travel four hours to the US Embassy! We made $200 in credit card calls back home, trying to get information to help us. We finally were able to straighten this part out and get home. After getting home, we came to find out that the travel insurance we purchased would reimburse us nothing since we couldn't prove the amount of cash stolen. We wrote a letter to Funjet requesting some sort of reimbursement from El Dorado for our inconvenience. We were declined anything!! I would have thought that being a spa resort, they would have at least given us a free massage or something while we were still there, but nothing. To top it all off, I was sick for a week after returning. I will say the grounds and rooms were extremely well kept, but the service in a time of crisis left little to be desired!! This review is the subjective
opinion of a robbed traveler and not of milockie.com Marmaris: xxxxxxxxxxxxxxx: "loved the resort" My experience with this property took place in: i stayed in this hotel in june 2003 had a great time apart from my money getting stolen from who appeared to be the cleaner!!! my boyfriend and i got around £500 stolen in little amounts day by day even though we had a safe!! the other hotel staff were fantastic and the weather was great!! i didn't find the manager helpful at all either!! since this trip i have been to turkey 3 times and loved it!! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Rio de Janeiro: xxxxxxxxxxxxxxx Hotel: "Nice place but got robbed in hotel" We stayed at the xxxxxxxxxxx Hotel in the Leblon area in Rio De Janiero. On my last day there I had US$500 (1000 Real) stolen from my "safe" deposit box in my hotel room. On my last morning in the hotel (February 21), I went to the beach and informed the receptionist that i would be no longer than one hour and could she keep my key and glasses at the front desk. When I returned, half of the money in my safe was gone although they spared me my camera, credit cards and passport. When I told the manager about this situation, he informed me that the only people that know the security code are managers. We exchanged glances and I suggested that perhaps that says it all. I am told they have video cameras on each floor and that these pictures are being "reviewed". I feel that it is important for travellers to know that these so called "safe" deposit boxes in the rooms are not so safe and I would caution any one from placing too much trust in the integrity of the xxxxxxxxxxxx Hotel management. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Punta Cana:xxxxxxxxx Punta Cana: "okay but some problems" The hotel was overbooked & we had to call our travel agent to obtain her involvement in gettingthe room we paid for. The next day we obtained the correct room. We met several guests who were put up at other hotels because of the overbooking. We met 8 guests who each had $200.00 stolen from the safe in their room. One day when we returned to the room safe was open which was locked when we left the room. There were numerous bugs in the room and the hotel failed to spray, although they said they did. The menu for all meals was the same on a daily basis throughout our stay. I and other guests suffered stomach cramps,-I believe from the goat milk. In order to get a reservation in the French restaurant, you have to pay the maitre di. The shows were poor in quality and were basically the same every night. You cannot swim in the ocean which is always rough because the hotel is located on the Atlantic Ocean. The hotel is 1 1/2 hours from the airport. The bus came late and made other stops although we were told by the tour operator, that our hotel was the only pickup. We just made our plane(10 minutes to spare). The hotel is anything but a 5 star hotel & because of our experience I wouldn't recommend hotel The couple who we traveled with share our opinion. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Fort Lauderdale: xxxxxxxxxxxxxxxxxxxxxx: "Warning Theft problems" My wife and I stayed here over Labor Day weekend. She had her jewelry stolen out of the locked in-room safe. We are convinced it was an "inside" job. Especially after weird behavior from security. We did a police resport, etc. Marriott is still giving us the run around on this. We are never staying at Marriott's again just based on the way we are being treated. And I travel alot! This review is the subjective
opinion of a robbed traveler and not of milockie.com Lloret de Mar: xxxxxxxxxxxx: "discusting!!!" we stayed at this poor excuse for a hotel for one week and even that was too long, the place was over crowded with loud people who loved to cause a stir in the middle of the night, you couldnt swim in the pool for fear of being attacked by inflatables, the food was totaly unfit for consumption, it was liver or pasta most nights and everything came with chips like it or not, the meat we had still had a pulse and that was even in the childrens buffet cue bad stomachs, the entertainment was cheap and nasty butlins style and the staff didnt speak a word of english, add that to the face we had our mobile phone stolen from the bedroom safe just added more insult and the cheeky cleaner was hanging around for a tip, the floors were all marble effect and with people coming and going all day the stairs were slippy and my nephew took a tumble, no hazard signs or warnings, the bedrooms were small and cramped and it was supposed to be family room for 4, 2 single beds and 2 camp beds, not at all impressed, all inclusive is nasty we ate out many times because my daughter would only manage an orange at breakfast and i dont pay nearly 900 quid for that, never again This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Xpuha: xxxxxxxxxxx : "Theft Problem" Just returned from the xxxxxxxxx in Riviera Maya First off, let me just say that the resort as a whole was beautiful. The grounds, pool and beach were all clean and very enjoyable. Food was pretty good and the entertainment and waiting staff were absolutely wonderful. However, I cannot say the same for the cleaning and management staff. The xxxxxxxxxx has a serious theft problem and the management staff has a frustrating indifference towards it. I had a video camera stolen from my luggage. Actually, it was in a camera bag which was stored in a zipped carry on bag with clothes piled on top of it...so they made quite an effort to get to it. I know...shame on me for not having it in the safe but a day later I spoke with a guest who had money stolen from the safe. Two days later, I met another guest who had just discovered his laptop was stolen. The resort was not busy at all...it was just a slow week for them, so we got to know a lot of the guests. When they heard of the thefts, some of them began doing things like placing their zippers on the luggage in a certain position to see if they were moved when they returned. Yes, some of them discovered that their items had been tampered with. And oh...did I mention that the poor folks who had their laptop stolen also discovered that their first floor balcony door was left unlocked when they made very certain it was locked before they left the room that day. We talked to several others who returned to their rooms only to discover that the front door was propped open with either the lock bar or a soap bottle and there was not a cleaning person or cart to be found on their floor. Of course I reported the theft to the management staff. They had me fill out a report form and, to their credit, they did immediately send security to the room to get the codes from the door showing who entered and when. Here's the frustrating part...I asked them for a copy of the report as I had purchased travelers insurance and needed it to file a claim. They flat out refused to give me a copy. They claimed that the insurance company would not accept their report (even though I showed them the exact paragraph in my policy that says they would).They told me I would need to go into Playa DelCarmen and file a report with the police. Of course the police would not come to the resort. I refused to do that and kept insisting for a copy of the report. Well...I never did get it. Instead, on the afternoon of my last day there they offered me a free massage or dinner at one of their reserve restaurants. I did not accept it. I know for sure that the guest that had money stolen was given the same offer. I did not hear what they offered the guest who's laptop was stolen but I can't imagine it was any different. There's actually much more that I could on about with the management and cleaning staff but I'll just leave it at that. I would absolutely recommend against staying at this resort. I will never go back there. I simply did not feel safe and am appalled by the lack of recourse or responsibility of management and the resort. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cape Town: xxxxxxxxxxxxxx: "dishonest staff" A lovely location with super rooms. However we had £1000 stolen from a locked digital safe by an unknown individual who must have been a member of staff. The owner when he finally answered our e mails 2 months after returning home was unsympathetic and thought it was perfectly ok for the hotel to leave the bypass key for the safe with brand new members of the reception staff. We didnt agree with his views and asked him to reimburse our losses as the cash had ended up in the pocket of a member of his staff. He refused citing terms and conditions, but did offer a discount from the cost of our next stay! little did i know that digital safes were so insecure. I took the view that once locked they stayed locked until the guest entered his chosen code. A great location and first class facilities but best avoided under the current management Regime This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Barcelona: xxxxxxxxxxx: "Be very careful of your cash/credit cards when staying at this hotel" My wife and I stayed at this hotel for 4 nights . Although we initially liked the hotel with all the new and contemporary styling (some practical and some impractical), our stay was suffered when half of our cash was stolen from the room safe (which we had a personalized code). Apperantly, someone from the staff that had the master code of the room safe opened the safe and took $600 US from our cash that was stored inside the safe for safe keeping (of course), hoping that the money will not be missed. We reported the incident to the hotel manager who in turn reported it to the security personnel/manager who interviewed us and started an investigation. After 4 hours or so, we were told that no one from the staff with the master code has entered the room, therefore, that didn't go anywhere. At this point, we called the police and spent around 6-8 hours altogether with them (in two different occasions) reporting the incident. Of course, this didn't go anywhere either and turned out to be a waste of time (which I now wish I didn't spend my time like that). That is my two cents on this hotel, so be verycareful no to trust the employees, doesn't matter how much they smile at you. Protect your cash, cedit cards, passport and other important and personal belongings. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Yangshuo: xxxxxxxxxxxxResort: "Best hotel in Yangshuo but beware of thieves!" The xxxxxxxxxx is the best choice in Yangshuo but only because there is no choice in that segment. They are well located and the garden is tastefull. Rooms are simple (especially for a four star hotel but they obviously got their fourth star only recently). During the night there was an unidentifiable humming that affected seriously the quality of our sleep. But as I said, there is no better hotel in Yangshuo. The worst thing is that 800 Yuan were stolen from our locked (!!!!) room safe. We called the police and there was quite some agitation but at the end the general manager denied all responsibity because there was "a procedure in place to access the master key". The obvious thing - that the thief has a duplicate of the master key - was rejected. And of course we did not get our money back nor did the police made any attempts to investigate the personal. Only our fingerprints were taken. Funny story but not worth 800 Yuan... A Norwegian tour guide we met in the lobby told us that almost every tour group she stayed with at the Paradise complained about thefts. Unfortunately they usually do not have the time to call the police so. Summary: Yangshuo is worth a stay. Thexxxxxxxx is a reasonable hotel but for heavens sake take all valuables with you. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Brussels: xxxxxxxxxxxxxxxxxxxxxxxx: "Comfortable but insecure!" This hotel is our usual choice when we visit Brussels and have stayed there on more than 7 occasions. Our experience with the hotel has generally been positive until the last 2 occasions. Some 2 years back, we witnessed a distressed client who had her handbag "disappear" during breakfast. During our stay this time, we had all our cash stolen from our in-room safe. We were informed by the front desk that some 4 rooms had their in-room safes tempered with that day. There is no security in his hotel - people can just walk in and out and many do as the reception area adjoins a chocolate shop ... no one checks your room number when you go for breakfast ... and the front desk person who has multi tasks, is quite often absent! Given thet we had no recourse for the theft, it was a costly weekend for a birthday elebration!! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Xpuha: xxxxxxxxxxxxxxxx: "This is not a 5* hotel and beware of thefts!!" I stayed at this hotel for a week starting March 16th. 3 friends and myself were sold this hotel as a 5* by Go Travel Direct. This is far from a 5*, more like a 3*. It's a good thing the beach was beautiful and the weather was wonderful because it would have been a long week. Our main complaints were the food and the staff. The buffet had very limited choices and we found that the later we went to eat, the less we had to chose from. The staff did not replenish empty trays, did not remove our dirty dishes, didn't serve us our coffee at breakfast or our wine at dinner. At the buffet, there were no wine glasses, just water glasses and these were mainly plastic!! I can understand having plastic glasses around the pool or at the beach but not at the buffet at dinner time. There wasn't any seafood to be seen. We could have gotten lobster tails at the à la carte restaurant named "La Terrace" but they were going for 55$ US. You practically never got a smile out of the staff and one of the bartenders went so far as to point to the tip dish when we got our drinks. My friend and I both had 50$ stolen from our wallets that had been in the room safe at all times. My friend got a gold necklace stolen from the safe as well. When we complained to "management" (we have yet to find out who the manager really was), they told us it was impossible because we're the only ones who had a key. We wrote out a complaint and when we went back to the desk for a copy of it the next day, the supposed manager, Jeymy, wouldn't give it to us. We didn't feel like wasting time going in to Playa del Carmen to file an official complaint with the police but we figured that that's exactly what "management" was expecting us to do, give up. So we did do it and were pleased to remit a copy to the front desk before we left. As long as they're getting away with it, they'll continue doing it. I'll never go back to this hotel again. It's too bad about the staff, the security and the food because this hotel has the potential to be a great one. The rooms are lovely as are the beach and pool. Plus you're only 20 min. from Playacar. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cabo San Lucas: xxxxxxxxxxxxx: "Worst Experience in Mexico ever!!!!!!" As a fairly well traveled person I feel compelled to report my experience at xxxxxxxxxxxxxxxxxxxxxx I traveled with a group of 20, 4 of us experienced robberies in our locked rooms, two of us actually asleep in the room when the robbery occurred, the other from their locked safe located in the room. I have been to Mexico on Resort Vacations a myriad of times with my dive company, as well as on short weekend getaways never have I encountered this type of theft. When I went to convey the incident to the Management of xxxx I was directed from person to person, and ultimately informed there was not a Manager on site. I finally displayed my discontent at being shuffled around, and was asked rather rudely if my stolen items had been in the safe, by the concierge of the hotel, to which I replied “I was IN the room.” He then handed me a blank sheet of paper to complete a “report” which I did, although I am quite certain it was promptly filed away in a trash can. I would NOT stay at xxxxx unless you are not very fond of your belongings! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Runaway Bay: xxxxxxxxxxxxxxxxx Resort & Spa: "Theft is Big Problem" Theft is a big problem, so bring nothing of value to this resort. Cash was stolen from the safe in my locked room because the safe was either malfunctioning or more likely had been tampered with by employee- thieves. The resort responded by turning the matter over to its insurance company (really just a insurance broker), which denied the claim, blaming the theft on me because I thought I had gotten the safe to work and apparently should have known that employee thieves were about. Since the safes are not "safe" I would bring absolutely the minimum amount of cash, or carry it with you at all times. I also would leave any jewelry at home, unless you intend on wearing it at all times. My guess is the thieves were after my wife's jewelry, but luckily she had it on. My shopping cash was not as fortunate. Most disturbing, the hotel had a casual, ho hum, attitude about the whole affair. I had to pester them even to get a copy of the report. They conducted no internal investigation, as far as I could tell. You would think that a break in to a safe would garner some sense of urgency. They also kind of lull you into thinking you will be reimbursed by their insurance company (which, after all is not an insurance company, but merely a broker, and so you don't make a big fuss, and of course after you get home, the broker denies the claim. They obviously have some experience at this--check out some of the other reviews below. Also, this is basically a nudist resort (which makes it kind of tough to carry your valuables with you at all times.) It seems the the majority of the guests are there to enjoy au natural bathing, which makes it very slow and quiet on the clothed side. The nude side has a much better pool and hot tub, and more lively people. Food is pretty good for caribbean. Still, this resort does not stand by its security, its safes, or the honesty of its employees, and so if you go there, you need to take maximum precautions. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Redondo Beach: xxxxxxxxxxxxxxxx: "The xxxxxxxxx Hotel" We stayed at the xxxxxx Hotel for a tourism conference, we placed our valuables in the hotel safe deposit boxes, as none were in the rooms, and they were all stolen except the staff safe boxes that night. The General Manager did not contact us, as we had some very valuable and sentimental jewels placed there ( as my mum had just passed away), but some finance person, who I have tried to contact re their insurance for weeks to no avail. We had just arrived in the USA on the start of a long work trip. We gave them our details eg cell phone, email etc, but in the month away heard nothing, since returning home to Sydney Australia, I have sent many emails and faxed letters to the xxxxxxx but no letter, no e-mail, no phone, just ignored and forgotten by the staff and management of the xxxxxxxx, after numerous emails and faxed letters trying to get to the bottom of this and find out their insurance details The way they treated us was rude on informing us of the robbery, I did say to them, how come you are smirking, and where was all the security that they promised us the day before, when we put our valuables in their supposed safe safe. This lack of care since is so upsetting. Their attitude just after my great loss from their slackness in allowing the robbery was appalling. Their follow up shocking and disgraceful. The attitude while we were there also was disgusting. We own a hotel here in Australia and would never treat a guest as dreadfully as the xxxxxxxxx did to us I would never stay at the xxxxxxxx or recommend to anyone as they do not care about their paying guests This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cancun: xxxxxxxxxxxxxxxx: "A traveler's nightmare...Don't go to the xxxxxxxxxxx I was completely taken advantage of at the xxxxxxxxxresort-AND I AM A MEMBER. I had over $400 in cash, credit cards, and diamon earings stolen from out of the safe. I put my valuables in the safe thinking they would be safe there, but the safe was malfunctioning (apparently the battery was low and was not working). When I reported the theft, the lessthan- helpful management staff was very rude in explaining that they were not liable or responsible for items left in an unlocked safe-even though THEIR property was malfunctioning. In fact, the hotel security searched through all of MY personal belongings to make sure I hadn't "misplaced" the valuables, before inviting the maid up to my room for questioning. They discovered that the maid was the only person who used a key to enter my room that day besides me and there was no signs of forceable entry. However, they simply asked the maid if she had the money she replied no (of course) and was sent back to work. I am completely outraged at how the hotel does not take responsibility for their employess, their lack of customer service, and there unwillingness to investigate criminal activities taking place in the hotel. The xxxxxshould be ashamed to lend their name to a place run by such an unprofessional management staff. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Tangalla: xxxxxxx: "A little slice of Hell in Paradise!" Sadly if you end up staying here it'll probably be because you're passing and so won't read this. But in the hope that we can save ANYONE from visiting this hellhole here goes. From the minute you check-in you're a walking wallet to the staff. If your meal is 1200 RPS and you leave 2000 they'll look at you and ask if you want change and if you do they let you know they're not pleased! We put laundry in to get done and the guy doing it knowcked on our door to bring it back at 10.30 at night! The reason? He was off the next day and wanted his tip! The laundry wasnt even done right, still wet and still dirty. But here's the best bit. When we got our stuff out of the safe cash had been stolen - by the receptionist! They were not interested and every member of staff appeared to intimidate us. Was ready to swing for one of them by the time we got out. Sri Lanka is a beautiful country but this place is a stain on it. Don't even think about it, just drive on past. The town's a dump too and there are other places to see the turtles if that's what you're there for. Keep going to Unawatuna would be my tip. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ La Romana: xxxxxxxxxxxxxxxxxxxx: "Bad Food, Horrible Rooms, Even Worse Service" Seriously, OK. How can someone possibly write a good review about this hotel? Maybe if you're like a redneck or something...... If you're used to hotels like the W, The Breakers etc. This is NOT the place for you. - Big holes in the sheets - Food was a JOKE, seriously; it was so gross! (We called it the mess hall) We did find a decent french place across the street and ate there every night. The "nice restaurant's" idea of good cuisine was fried rice balls. (No joke) - I understand that when traveling you're in another country, but they literally didn't speak any english. - Cigarette Butts ALL OVER THE PLACE. - We got stood up for a fishing trip with no phone call. - Booked a top level ocean front room and got a floor level garden view??????? After staying there a night, we finally got the room we paid for. We tried to no avail to get our money back, and stay at Casa De Campo. (So difficult to communicate) And to top it all off??? OUR ROOM WAS BROKEN INTO AND $300 WAS STOLEN FROM OUR SAFE, WHICH COME TO FIND OUT DIDN'T CLOSE PROPERLY. All it took was a hard tug and it came open, same with our patio door. STAY AT xxxxxxxxxxxxxx!!!!!!!! Honestly, I think any good review about this hotel is written by the owner or staff members. Trust me, I'm a recent graduate living on my own salary now, so we did an "all inclusive" but when I was younger my family and I always stayed at the best of the best. I literally cried one night because it was so horrible. On a scale of 1-10 I give this place a 1 and that's only for the beach. This review is the subjective opinion of a robbed traveler and not of milockie.com :----------------------------- Puerto Plata: xxxxxxxxxxxxxxxx Puerto Plata: "an okay place for Dominican" when we first arrived, we did not get what we had booked for (a king size bed!!) we were told we wouldn't get it, and we had paid for it!!! so after raising my voice three days later we had to move, but this time to what we wanted. Days later, the maids would sometimes forget to do things like, housecoats, fresh towels or restock things. In addition, our shower did not work, so we had to call the front desk, that took time!!! the maids also left garbage in the room after cleaning it. Talking to another couple, they got $300 stolen from their safe. The pool was closed after 7pm till 9am, rediculous!! Again, no free drinks after 11pm!! we were also denied more food at the oriental restaurant, hello ALL-INCLUSIVE!! the beach was relatively clean, but when you walked away from the resort, there was garbage, pretty sad. I hated that local sellers would come up to you and try and sell you stuff, they would yell too, if your looking for peacefullness, goodluck!! The resort was big, which was one of the few good things, pools were relatively good, clean. The people who worked there spoke very little English, very difficult to converse. I found them not to be the nicest at times, from other places I've been to. The alcohol drinks, not a lot of variety and small cups, which is typical. Entertainment, not the most impressive, seen a lot better, costumes we not good, and they had games instead of shows, we can plays games at home!!! When it rained, it flouded water across from our room, almost into our room. They said tennis was free, it was $10 to rent!!! Overall, looking around at all the resorts in Puerto Plata, i don't think there is as big as this one with 7 different restaurants to offer, being in a third world country, i think a lot of the resorts are like this; but come-on sleeping in separate beds, I'd rather go home. Don't trust the local people there, they can be sly. Reservations for the restaurants was a disaster!!! where, when, after 3pm come back, then they're full, screw that!!! This may be an okay place to stay for Dominican, but i'm going to think twice!! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Antalya: xxxxxxxxxxx: "Nice hotel; xxxxxxxxxxxxxxxx My husband and I, together with our 3 years old daughter stayed in xxxxxxxxin early August. We enjoyed the nice hotel, with its pretty nice environment. I loved its greenness with all those palm and banana trees. Sea was perfect, and the food was delicious. BBQ everynight with all kinds of fish, shrimps and meat. There were different a la carte restaurants, but most of them were inside the hotel. I couldn't get why not to be in all the greenness area outside, along the seaside ( ex fish restaurant was set in a corner of the buffet restaurant). We relaxed and enjoyed the hotel, besides one bad thing that happened to us. We put some money inside the safe box ( as we thought it was SAFE!!!!). Next day we found out that there was stolen 100 Eur out of the wallet inside the safe. SUch a bad thing!!!!! I felt so bad for that. Another thing I would not reccomend was Lillium center massages and other services. It was terrible. I paid for an aromatherapy massage and I got a simple one with no aromatherapy at all. Or I reserved a aloe vera face mask, and I got some honey product on my face with a horrible creme at the end. Money wasted!!!!!. So the best thing that this hotel offers would be: nice environment and food This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Virginia xxxxxxxxxxx : "If you want to leave with what you came with, don't stay here!" My family and I arrived at this "hotel" on 9/1/07 and our stay was through 9/3/07; we paid $189.00 (cash) per night. This hotel is worth maybe $39.99 - and only that much because it's oceanfront. Our 2nd day there we spent the morning on the beach only to come back to our room with the "safe" open and appx. $1400.00 cash was stolen. It was open because some one had used a key to open it and in order to lock it back, the code I programmed in had to be entered. When I called the operator to report this theft, she said "let me call you right back." I ran down 7 flights of stairs only to find her sitting looking out the window. I called the police, made a report, and they informed me it would take approximately 2 weeks then I should call them back. I asked a maintenance man who had keys to the safe and he said one was kept at the front desk. Not one employee offered an apology to me or my family. I feel sure we're not the only one's this has happened to and maybe if enough people get together and make complaints, we can shut down this scam. It truly is a SCAM! If this has happened to your or any one you know, contact J. Charles Burlage, Sr. (President/Headquarters) @ [--]. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cancun:xxxxxxxxxxxxxxxxxx: "Thank God we're back in the US..." This was the absolute worst resort we've ever stayed in. My family and I just returned today from a 6 day stay at the Solymar. The resort is in TERRIBLE need of repair and cleaning. We have two children and the suite we stayed in had about a million mosquitos in the room. The air vents had black mold around them. It smelled moldy and mildewed. We complained immediately and they claimed that they were sold out and could not change our room. The next day they said that they could switch us to a regular room, but would not give us a credit for the difference in the room cost. The toilet in our room backed up each time we flushed and it took two days for them to get maintanence to fix it. The walls around the pool had the mold on them as well. The night before we left, our friend's "in room safe" was broken into and cash stolen. The beaches are very rocky and there are huge waves.... we went into the water only one day and then it was very difficult to keep your footing standing on the rocks as waves came in. The photos are VERY deceiving. There is only one restaurant to eat at for breakfast and lunch, and two for dinner. The food is barely edible. The best thing is the omelets for breakfast. We ate out at night even though we booked the all inclusive plan. Don't waste your money! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Playa del Carmen: xxxxxxxxxxxxxx: "The staff will rob you here!" On our 2nd day here, our money ($450.00) was stolen out of our safe in our room (#207) at All Riviera Resort. No broken entry, and we had our room key at all times. We asked to speak with the manager, and they told us there wasn't one. We asked to speak with someone that deals with situations like this and they said the owner. We waited in the lobby for 7 hours waiting to speak with the owner. He never showed, and I asked for him to call us, and no call. If he did show, they never told me he was there, never called our room, they never apologized for the huge inconvience of my time, the fact that we were robbed. Nothing. I desperatly needed to speak with someone because I didn't want to spend another night there and since we prepaid online, we needed to be refunded for the 2 nights that we still had. We waited our entire vacation (the 3 more days) and still, no owner, no one would help us, the Hotel would not take responsibility, not even acknowledge us, or what happened. They were completely rude, unprofessional, forced us to stay another 2 unsafe nights because no one would talk to us about refunding us, so we can at least move to a different place. As we were walking to our rental car to leave for the airport a All Rivera Staff person brought over 3 police men and accused us of not paying for our room. I was in complete disbelief that this was happening. I was shaking, because I thought they had stolen our receipt (proof of payment) but we luckily had it. We had prepaid for all 5 nights in advance because we had to online and you have to show them this before checking in. So for them to sick the cops on us, after our miserable stay, and robbing us and room 204, and others, is so completely wrong, and I don't see how they sleep at night. When we arrived back to the states, I called International Vacation.com Inc. (who booked our stay with xxxxxxxx), I explained what happened and that I still had not been contacted by the Owner. So she called the Hotel, and called me back saying that she spoke with the Owner and said he did speak with us and that we lost the key. He NEVER spoke with us for 3 days that we waited to speak to him. They are thieves and liars, please save yourselfs and don't stay here. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Playa del Carmen: xxxxxxxxxxxxxx: "Unsafe rooms and room safe" My rooms and three other rooms rooms were robbed of cash and gold jewelry. NO FORCED entry. I was robbed of $650 cash and room 2 doors down was robbed of $450. 3 other rooms were ransacked and another luggage containing GOLD jewelry worth over $1200 stolen. Neither room locks, safe locks or luggage locks were damaged. We all filed police reports and Ministry of Justice forms. All happened on same day with a replacement maintenance person. Hotel owner refused to acknowledge us and stated "You have no Proof"!!! Stated just do what you have to. Guess he knows nothing will happen to him and he does not have to pay any of us for loss. Our vacations were ruined with several trips to Police, Ministry & Tourist Police. All no help. xxxxxxxxx is a very unsafe HOTEL.. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Punta Cana: xxxxxxxxxxxxxxxx: "Be aware of bad weather We just returned from the xxxxxxxx in Punta Cana and were sadly disappointed. The weather was terrible the week we were there and probably led to some of our disappointment. We traveled with 5 families to this resort, and after doing much review on it, were disapointed with things at the resort. First, be aware of the "safes" in your room. Our friends had $1000.00 stolen right out of their locked safe the first night we were there. It had to be an inside job, due to the fact our friend had the key and the safe was locked. The hotel manager took 3 hours to come out and talk with my friend and comped them an atv trip and a one hour massage. Like my friend said, they would have spent the money on these things anyway, but it didn't add up to $1000. Be careful at the buffet. Lots of food looked inedible! We stuck to veggies and fruit. The four restaurants were good. French and Japanese were the best, Mexican next and the steakhouse last. The front bar and the japanese bar have the best liqour and cappuchinos. We spent most of our evenings up there. The pool and beach are beautiful. The staff was not to friendly and the language barrier was a bit of a problem. We were told by Miguel the atv salesman, that they all had to know english to work there, but that was definately not the case! Be prepared to wait at any of the bars, because service is very slow. We were there during spring break and the resort was definately not overcrowded, so we were surprised with the slow service. All in all it was okay and I think we would have been able to overlook alot if the weather would have been nice. It rained every day but one, with total showers and high winds two days in a row. Just a note, even tipping didn't seem to help with the service this time. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Negril: xxxxxxxxxxxxxxxxxxxx: "Watch your Wallets!!!" This would have been the most wonderful vacation as xxxxxxx, Negril was perfectly low key with a beautiful beach, great view from our room and patio, and great food, exactly what we were looking for. However, we had $300 stolen out of a wallet that we kept in the safe in our room. We had hid the safe key in a jacket and someone, possibly, Euphemia, the housekeeper found it and stole the cash. From now on, we will only stay at resorts where you enter your own code into the safe instead of using a key. The great thing about staying at an "all inclusive" resort is not keeping track of your wallet or valuables while having fun. Euphemia also asked us to write a note to take items that we did not give her out of the resort. She said someone else had given her the items and she had lost the note and would we give her a new one. I was shocked that she asked us to lie for her. These items could have been stolen from another guest's room. During the stay, I had left a pair of expensive sunglasses at the beach grill bar while Omar was bartending. They disappeared after 10 mninutes. My own fault and stupidity, but it would have been nice if they were still there after 10 minutes. The bar had been empty as it was a slow time in the afternoon. Omar never asked my room number in case they showed up. The money was definately stolen as my husband is very careful with his wallet. Though we had an excellent time, and most of the staff was extremely friendly and accomadating to our needs, we came home with ill feelings because of the dishonesty we encountered there. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cancun: xxxxxxxxxxx: "Worst Hotel Ever" I spent my honeymoon here it was wonderful! Loved it so much we took the "whole" family (parents, brothers, sisters, in-laws, neices, nephew and priest) in . I can't even begin to put into words how horrible our experience was!!! Not even the same hotel. Our kids rooms had porn advertisements left on their nightstands (not under the door...but on their nightstands) Our TV channel switched from CNN to porn at 9pm. The pool wasn't working so it was a swill. Had my portable CD player and $200 stolen from my room...which was in the safe!!! When we went to hotel management to address these problems, they pretended not to speak english. Well, my spanish speaking college daughter stepped in, and they denied any of these things were hapening...even when we called them into our rooms to show them. Absolutely horrible place! Will never go back!! I love Cancun and travel there 3-4 times a year since 2000. We've found that hotels out of the "hotel zone" are the best. I would recommend Blue Bay Marina - they have your best interest at heart and are not making $$ off a referral for entertainment and you won't even feel unsetteled about leaving cash in your room...on the dresser...in plain sight. Upon our departure from Oasis, we spoke with several people who had been ripped off too - either cash or jewelry...that once again was left in the safe. This is not a 'safe' hotel, nor a traveler friendly hotel. On another note: If you're planning to visit Cancun within 6-8 months, please call your hotel of choice directly. Friends just returned 3 weeks ago and were miserable. Cun still hasn't recovered from the hurricane. They stayed here and had water-filed rooms, construction and drinking water shortage. When they tried to check in to other hotels...they found the same to be true. As much as I love it in Cancun, I'd wait a year for travel. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cayo Guillermo:xxxxxxxxxxxxxxxxxx: "What a Nightmare!" I will give you the details that I think would have definitely deterred me from staying at this particular hotel. Forget the grounds or food- we were afraid for our lives! First of all, while we were there two people from England had their passports stolen out of their safe. They were then informed they had to fly to Havana ( for an absurd amount of money) on the day their flight was leaving in order to obtain passports from the British Embassy. The two people were devastated and begged hotel management to call the police, so that a report could be made and forwarded to their insurance company. THE HOTEL REFUSED TO CALL THE POLICE! Thank God they demanded and the hotel manager asked them to give him half an hour to find the passports. Half an hour later their children were asked to take a walk in the garden and the passports appeared like magic. ROOMS: The hotel rooms smell like urine, the toilets do not flush properly. One night my husband and I were coming back from the disco when the lights went out, we made it back to our room ok; however, the next morning we awoke to a bed missing pillow covers. The pillows were soiled with yellow stains and my husband got an eye infection. The food at this hotel is garbage. I guess it's ok if you like to eat fries and pizza all day. NO HEALTHY FOOD AT THIS HOTEL ! In addition this hotel has no emergency contingency plan during a hurricane. Our lives were placed at risk when the hotel was evacuated at 3:30 am during hurricane Dennis and no one bothered to wake us up. We were awakened by screaming and panic from others, who told us to meet in the lobby. Once in the lobby only two buses were sent to transport at least 1000 people to another hotel. We were orced to check-out and stand in an open- aired lobby in the middle of a hurricane. I was terrified for my life. When the buses finally picked us up we were packed into a room with eight strangers, no running water, roaches, no airconditioning, and two double beds. To make matters worse there were hotel rooms at the xxxx ( the same company) available next door available for 90 convertible pesos. I did not see why we would have to pay extra. Some people in our hotel were not even given a room, in the middle of a hurricane and weremade to sleep in the lobby. The treatment we received at this hotel was shameful and placed our lives at risk. We will not be returning to a xxxxxx hotel or Cuba again. I would rather spend the extra money and not be in fear for my life. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Denpasar: xxxxxxx Hotel: "Come here and get robbed blind." The Grand xxxx xxxx was the third, and worst hotel we stayed in on our trip last year. There were six of us on the trip including two children, one 3 years old. All the other reviews state the hotel is poor, dirty and has a constant damp smell. All the other reviews are very accurate. We didn't bother eating in the hotel as food and drink are very expensive compared with the restaurants in Sanur. There were some particularly good restaurants including The Garden Italian and even the Japaneese restaurants were excellent and cheap. A good local restaurant is always superb value. You do have to shop around to find the best and cheapest but there are some good restaurant guides available on the internet. There are very few touts and all are happy for you to look at their menus. The very worst part of the hotel was the staff 'dipping' into everyones room safes. Everyone we spoke to had small amounts of money taken, usually around £20 a time so most guests would not notice. We had £40 travellers cheques, £100 cash, and a mobile phone stolen from the room safe. Other guests we spoke to had US Dollars, Australian Dollars and local currency taken. When we confronted the hotal manager she said her staff were "God fearing people and would be punished in the after-life if they had taken anything". Very helpful. We went to the Police station with a member of staff and made a statement. When we had the statement translated at a later date, it stated we had 'lost' our money and belongings on hotel premesis. The only conclusions that we could draw is that the Staff, Management and Police may all be involved in this scam. PLEASE BE AWARE. After this, we used the hotels' own safety deposit boxes to the rear of reception and no more money was 'lost'. One good place to visit to get all your souveneers is HARDY'S at the far end of Sanur. Generally, you don't get much pressure to buy and just point to what you want, they wrap it for you and take it to the cashiers desk and give you a ticket. Prices are good and the choice is huge. It's great to get all your shopping done in one hit. Generally we avoided Kuta, it's too much like Australian Costa del Sol. There is not a great deal to do in Sanur in the evenings so find a really good restaurant and settle down for the night. The hotel bar was a bit of a chuckle, we christened it 'The Dog and Chopstick' thanks to our Korean friends and their obsession with Karaoke. Do have a look at the organised trips. We found one but didn't go..."Big event Cremation ceremony"...the organisers wanted a couple of days notice! Scuba diving is good at Tulamben and Scuba Dooba Doo 5* diving centre were particularly excellent and professional. Jimboran beach for seafood sunset dinner is a must and do visit the bird park. Always go outside the hotel to get taxis, agree a price and the driver will stay with you all day if required. Avoid government orgnised trips to wood carving, silver works and Kintamani Volcano. Bali and Sanur are worth a trip, but do find a good hotel and do be brave and try out as many restaurants as possible. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Denpasar:xxxxxxxxxxxxxxxx: "Never again - worst of all money stolen from safe in hotel room" Stayed in the xxxxxxx in November last year for honeymoon and was disappointed actually disgusted would be a better word. The rooms that we were first shown to were dated, dirty (marks on the carpet and walls, marks in the bath) and smelt of damp ( this was in the tower), the furniture was in need of updating ( chipped and looked like it could do with a coat of paint) We were given a room upgrade when we got there due to honeymoon !! (it was awful) and we actually asked to see the so called downgrade to see were these any better than the rooms we were already shown, these were the garden rooms and they were very basic with old furniture again. After calling the rep and manager to say the hotel was not up to standard we were finally given an upgrade to a suite room with panoramic views( seperate living area and two bathrooms - 1 toilet kept breaking each day) which I have to say was lovely. When we were at the hotel there was renovation work being carried out, painting, up grading - so maybe the place will look better now but we did pay alot of money for the honeymoon so that is why it is such a let down, we went with Kuoni, but did receive compensation from them as we provided video evidence to support our concerns. There was only one restaurant open and this was the one by the beach which had the same menu day and night. The food was over priced in the hotel and your best bet is to walk along the beach front in the evening and there are loads of resturants to choose from. The hotel had a constant smell of damp, and on numerous occasions we were greeted with duvets ( for beds) covering up wet patches from leaking air conditioning in the main walk ways. The smell was awful. We would get a taxi into Kuta most days and do some shopping, loads of stalls, go to the waterpark. Then stay on into the evening for a wider variety of bars and restaurnats. We did not come accross any clubs in Sanur but there are loads in Kuta. Also outside the hotel you have traders trying to sell trips, massages etc but this can be quite a hassle at times. The hotel also has a nice spa with treatments which is nice to have a days shopping to help relax. We also seen that the hotel was over run with guests, while walking from our room each day when the chamber men were cleaning the rooms there were no beds in the rooms just matresses on the floors, in most rooms at least 4/5 which should of housed a 2 people. The pool was full first thing in the morning and then there would be people in there until 11.00pm, even though they should of not been in there, nothing was ever said. And finally the worst - on the way to breakfast one morning we heard an arguement with english residents and the staff, we overheard that they had money stolen from the safe in their room. We were concerned so decided to go back and count up the money we had in the safe ( it was either that or take the money, passports with us everywhere) we had bali money, sterling uk and malaysia money (next stop),. When we came back at lunch time we checked the money again and would you believe we had the equilevant of 50 uk pounds stolen !! We called the hotel manager to come up to the room, she was no help what so ever and said she would get a sniffer dog to come up to the room, I asked what good this would do, she could not answer. The hotel (after being asked on at least 3 occasions) would not call the police, they wanted the hotel security to sort this out ! what a joke .... we called the kuoni rep and explained what had happened and he came over. He made arrangements for a car to pick us up the next day and take us to the police station ( they would not come to the hotel even though the manager had advised us that it had happened to at least 8 other people) it took another 3 hours at the police station to make a statement and we were made to feel like we were the ones that had done something wrong. We went to the police out of principle more than anything and did not put a cliam in for any money lost with insurance. To be honest I could go on and on but I have to stop sometime all i can say is Never again - even if it was free !!!!!!!!! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Negril: xxxxxxxxt: "Beware" Having read the reviews on this web site I thought we knew what we were in for. First let me say the resort is a 3 star tops. This is our 7th all inclusive resort we have stayed at. Our 5th trip to Jamaica. We enjoy Jamaica very much. The rooms are adequate, beach is fine, food is fair. We had 2 MAJOR problems at the resort, the first was we had jewelry, and personal items stolen from our room, yes friends they were locked up in the in room safe we paid $3 a day for, the key never left my neck when we were out of the room. We talked with the management and they said sorry, thats it! We called the police also, but got us nowhere. We had the maid, plumbers and painters in our room the day things went missing and I still don't know if any one has talked to any of these people. App $1,000 dollars worth stolen. I was very disapointed in how this was handled. I also just received my credit card bill, 4 phone calls from our room, 23 minutes was $218! We tried to find a affordable resort since we were going to stay for 2 weeks but it was hardly a inexpensive trip. Please beware, I know I read all of the reviews of xxxxxxxx I could find and thought it would be fine, but I was very disappointed. We intend on filing a complaint with apple vacations also. The property also has time shares that we weren't aware of. Of all the beautiful resorts in Negril, we will not return to xxxxxxxxxx This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Antigua:xxxxxxxxxxxxxxx: "Just Don't Go!" First impression when checking in at reception was lovely, this didn't last long. On entering our apartment the smell just hits you and stayed with us until we left, thank god we were only there for a week. You didn't dare open a door or a window as the cocroaches would get in (they still managed to get in some how) and they was no air con and no balcony, which meant no sitting out relaxing late at night (some apts did have air con but still smelt and looked like ours) Our 10 year old son had his trainers taken from our room, when we reported it, the reception staff just did not want to know and told us to take it up with our insurance. After talking to a few people we were informed of a couple of burglaries and one family had their safe smashed open and valuables stolen. If you haven't got your sunbed by 8 or 8.30 then don't bother, you don't stand a chance. There were more towels on sunbeds than people for most of the day. The pools were nice, but did have salty water, not too pleasant if some got into your mouth. Bar staff very miserable , slow and had no manners, doesn't apply if your spanish as they didn't have a problem! Food was just ok, could have been more variety and more of it. No orderly queues when getting your food, people seemed to come from nowhere grabbing what they wanted. On a positive the dinning room staff were quite friendly and would at least smile. Overall the resort was small and quiet, nowhere to go for a walk, no shops to look in, a couple of bars and the beach was nice. However we were still glad we tried the island, but just make a very bad decision on the accommodation. If you do fancy this resort please check into a different accommodation unless you like dirty, smelly basic rooms with no balcony and air con. I booked this holiday online and the photographs did not look like our apartment, so be very careful and good luck if you ignore our comments! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Ayia Napa: xxxxxxx Hotel: "Hotel from hell!" We arrived at thexxxxxx hotel at 3.45am on September 16th The hotel seemed nice but some of the the staff could have been a bit more polite. The food was nice but not the best considering it was a 4* hotel. It has an excellent location only a few minutes walk from the shops, clubs, bars and restaurants. The beach was rubbish which was all rocky so we had to catch the bus to nissi beach just down the road. We were having a good holiday until the 7th day of our 2 week holiday, we had been to the beach all day and when we arrived back to our hotel we had had our safe broken into and all of our personal possessions stolen. It was not only us but 7 more rooms on the 3rd floor!!!!! The management could not care less and the receptionist even refused to refund the money i had paid for the safe as she said "it was not her fault that we had been broken in to!" The strange thing is, the room door was not broken in to as someone had a key card to all 7 of the rooms! the bolt on the safe was cut off in all 7 rooms and everyone's possessions were taken. The security is appauling as the cleaners will let you in to any room, and the receptionists will give you a key to any room without any ID or even asking your name! Even when the police came and were searching the rooms (30 mins after being reported to reception!) a receptionist gave a key to another guest for someone elses room without any questioning as we were testing whether the receptionist would continue to give out keys to the rooms! We did not receive any apology from any staff or management at the hotel and we refused to stay there for the rest of our holiday for fear of the theives returning (although they had nothing left to steal from us!). I would definitely not return to this hotel and i would strongly advise no one else to go there as the thieves still have the keys to a number of rooms in the hotel, and because of such poor security in a "4*" hotel, could they return at any time. This was definitely the hotel from hell so do not go there! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Playa del Carmen: xxxxxxxxxxxxxxxx: "Lovely" My boyfriend and I were there for four nights in late April. We stayed for 3 nights in a King Suite. We also stayed in a Standard Room for one night before we left (Tulum in between). Everything about this place was perfect. Our King Suite was ridiculously big and way more space than we needed, but definitely appreciated. The Jacuzzi tub took a long time to fill up, so we didnt use it. Our balcony was the length of both rooms in the suite and was very nice. My only complaint was the noise off of 10th Ave, which could get loud. It was not really a problem and if doors were closed you wouldn't even notice it. We had to pay 80 USD for round trip transfers to and from the airport, I dont know if the hotel gives them for free. Alfredo was very nice and very helpful. There is a pretty strong possibility that one of our travelers checks was stolen out of the locked safe (which btw requires a 50 USD deposit for the key). Really nothing else was taken, even though it was with our passports. Maybe it was meant to look like we just lost it. Alfredo let us use the reception phone to clear it all up with AmEx. The safe seemed pretty standard so I am sure there are about a dozen keys that fit the lock. Even this, though, did not detract from how much we liked this place. Breakfast was good at La Pileta. We heard that the extended menu was good, although we never thought to ask for anything more than the continental breakfast of toast and jams and oj and coffee. Our last day we even ordered it para llevar and they gave it to us on a tray and we had breakfast on the balcony, very nice. The highlight of this place is the free beach passes for Mamitas. We were there every single day at 8 am, the sun just woke us up and we had to get to the beach as soon as possible. We always had our choice of umbrellas and chairs. It made for a relaxing vacation. The location of the hotel was perfect for us, really nice to be north of the main drag of 5th Ave. The northern section of town is really cool and fun. The hotel pool is really nice and very refreshing. A swim up room would be great if you could get one. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Negril: xxxxxxxx "You take the good you take the bad and then there's Beaches" I went to xxxxxxxxx for a wedding. When I arrived at the airport I found the Beaches lounge and was greeted by very pleasant Beaches people. The shuttle ride from the Montego Bay airport to the hotel is about 2 hours. The shuttle driver was great, he was very nice and told us about the towns we were driving through. This was my first stay at an all inclusive resort so I was initially impressed by the attention paid to us by the staff upon our arrival. We were shown to our rooms. Everything seemed okay. When I returned to my room later that evening I noticed that the floor was wet, there was condensation on the ceiling- it actually dripped on me! No one elses room had this problem. Our rooms were alright- they weren't really all that clean and when folding down my bedspread I noticed that there was mildew and multiple icky stains on it. The absolute worst thing that happened was that my wallet was stolen out of my roomspecifically, out of the safe in my room. The resort staff more or less told me that I must have lost it or that one of my friends must have stolen it. It was a huge ridiculous fiasco; I couldn't call collect or 800 numbers from my room, so in the space of 2 hours I ran up $180 in phone charges cancelling credit cards (They charged $4 for each phone call placed). Fortunately whoever stole my wallet was kind enough to not steal my passport which was under my wallet in the safe. The wedding itself went well enough. As maid of honor I dealt with the flowers not being in the gazzebo on time, and the wedding beginning approximately an hour late. The resort people were friendly, but there was really no reason given as to why things were not ready on time (and why the other guests sat in the sun for an hour waiting for the wedding to begin.) The all inclusiveness was nice. The food was decent, could have been better... the drinks were free too- they were served in incredibly cheap small plastic glasses. They had decent booze there, be sure to specify the brand- even with the rum. Overall I was really ready to leave the resort and Jamaica. I have traveled a lot and never has a place left such an inexplicable "bad taste" in my mouth. The separation between the people who actually live in Jamaica and the tourists visiting is extreme. On the way to the resort you see very POOR people living in shacks- then you get to the ridiculously lavish resort. This really really bothered me. I hope the $300 cash that I will never see helped someone. I hope whoever stole my money needed it more I did. This review is the subjective
opinion of a robbed traveler and not of milockie.com ------------------------------ Scarborough: xxxxxxxxxxxx: "good but tired...." We stayed at the xxxxxx from 28/1 for two weeks. Having previously stayed at the Courlan a few years ago I was looking forward to the location, and only booked with Grafton as our group had a child with us - so my perspective is comparative to the Courlan (which was excellent 5 years ago) Upon arrival (a day late thank you Excel!!) , we were welcomed with a soft drink after checking in. We then sat waiting for 5 mins for our cases to be taken to the room before realising that was not gonna happen Rooms: We were allocated two rooms in the 'big block' of 3 high overlooking the sea. Unfortunately my friends room smelt of urine, and despite assurances that it was the ammonia in the floor cleaning fluid, persisted to the following morning. We subsequently moved to two beach view rooms, with higher ceilings (that did not smell) for the remainder of the trip. These rooms were tired, with loose taps, gaps in the patio doors, and chipped / cracked baths. Comfy beds and good a/c tho, with good views through the foliage to the beach. Food: Canteen self service from big metal containers in the main restaurant, occasionally with some-one placing the food on the plate for you. Tasty, but geared towards the European / USA pallette with limited local food offered. The bookable little restaurant area offered freshly barbecued food and what seemed to be nicer food - we booked that one as often as possible!! Staff accommodating with the childs food preferences, and would happily provide chips for him if not on the menu that evening. The seafront lunch bar was superb - chicken Roti being my fave, and a friendly waitress who remembered our orders from one day to the next (this girl and the cook in the evening little restaurant both received tips at the end of our stay) Bar staff: Hmm - our phrase to each other after getting drinks most nights was 'get a job you like' ! I think we had the grumpy crew for the fortnight, as I observed the bar team displaying similarly attitudes to all guests. From the guy who just rolled his eyes when he wanted to take your order, through to the simple ignoring of people wanting a drink by others, I was not too impressed with this area. Whilst I realise that continually making cocktails / serving / cleaning cups can be dull for staff, a little customer service training may help them to help guests enjoy themselves more... The beer was off for three nights, which did not help things with certain guests, one of whom I know went next door to the Courlan to drink instead. Beach - superb if you like big waves (which I do). Not your lapping Carib postcard, but great for body boarding (a bit crash down) and diving in / through. Unfortunately, my friend had several hundred dollars stolen from his safe in the room (left the ppt, credit cards and the PSP tho). Upon reporting this to the police, we were told that this was not too common in the xxxxx that the digital keypad safes were easy to overide with a code, and that they received 3/4 similar reports a week from other parts of the island - so beware. Reading through this, it does seem a little negative, however we thoroughly enjoyed ourselves. With a little tlc to the rooms, and a little more care to food choice/ staff training, the xxxxxx would improve significantly. As things stand, I would rate it at a low 3*. Not too sure if I would stay there again, and would probably check out the Courlan next time if going all inc. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Varadero: xxxxxxxxxxx: "Caution" My boyfriend and I stayed at xxxxx March 4-11 . When we booked the vacation we were on a budget so I guess we got what we paid for with a few exceptions. First let me say that William at the Swim Up Pool Bar was awesome! And the guys down at the beach bar as well were great. The piano bar was a different story. The service at the piano bar was bad. We always tipped and they could have cared less. In particular, there was one guy there who was never in uniform who apparently was also the resorts' photographer. He was very suspicious looking and caused us a few problems. We ended up complaining about him to "management" (2 guys posing as managers) and they said we weren't the first to complain about him. We stupidly gave them our room # and the guy ended up calling us in our room 5 mins later telling us to meet him at the piano bar the next day at 5pm for what we don't know. We decided not to leave the room for the rest of the night. The next day he was lurking around the resort so we avoided him from then on. 2 days later other staff members knew we had complained about him and were saying stuff to us. We felt very uncomfortable and not that safe. We also met 3 couples from Ottawa who we ended up going on an excursion with that was organized by one of the animators - not the SunWing Staff who we flew with. That was fine but they also went with this same guy to Havana the next day. They had $$$ stolen from their hotel safe while they were gone. Apparently 2 of the couples had left their room key on the desk in the room and "whomever" used it to break into their safe. Not a coincidence. It was very shady. The food was okay. Burgers at the beach were good. The buffet lacked variety but on the odd day there was something different that tasted pretty good. This is Cuba after all. We were a little upset that we were supposed to get 2 a la cartes and only got 1 -why we still don't know. You aren't supposed to be able to book until the day of but ours was booked 3 days in advance. Weird. The food at the a la carte was excellent though. As for the drinks - bring your own travel mugs! They are a hot commodity and come in very handy. We ended up giving ours away to the beach bar staff at the end of our trip. We were also a little upset that there was only one bar that was able to make frozen drinks and that was inside!!!! oh well, we managed. The beach and water were awesome. The weather was amazing the entire trip although it did get cool at night. The entertainment was pretty good. And the disco was fun when there was a good group there. Our hotel room was clean and the maid very friendly. The beds were a little hard but I've slept on worse. In the end we did have a good trip but I wouldn't return to Tuxpan. We always felt like something just wasn't quite right there. We both had been to resorts before (in Cuba and elsewhere) and never felt like that. If you are looking for a good place to relax and enjoy the sun and beach and are on a budget - this is a good choice but don't expect the best of service in most instances. You will get served but its not always with a smile even if you do tip. ------------------------------ Miami Beach: xxxxxxxxx Hotel: "Hotel employees are thieves" My Fiance and I arrived on February 24, 2007 for a four night stay in Miami. I booked through Expedia after reading several reviews, that mostly said "good bargain, some issues." Although none of the reviews mentioned anything about internal theft, at the time of making my reservation. I now see another man had a similiar issue in mid February 2007. Our last night in xxxxxxx we made a 9:00pm dinner reservation at Prime 112. We were waiting for our taxi in the lounge area and we were approached by the bartender who asked if we needed drinks. We said no thanks because our cab would be arriving momentarily and that after dinner we would be back. He said, "What time is dinner and where are you headed?" We just assumed the man was making conversation and so my fiance told him our plans. With that the cab arrived. Around 11:30 we returned to our hotel room to find all of our valuables missing from the safe, but no signof forced entry. We immediately ran down to the front desk to report what had happened, bu the front desk attendant, Jamal, wouldnt even call police for us. We approached the bartender across the lounge area and his repsonse was "the bar is not connected to the hotel. I cant help you." We were stunned to say the least. We asked Jamal behind the front desk to call a manager and he refused repeatedly. He said the manager would be in at 7:00am, which was a lie.The police arrived wrote up a report, and explained to us how "common" robberies were at South Beach Group, Inc. hotels. Those hotels include Shelley, Lily Leon, Mecury Resort, Catalina, Chelsea, Whitelaw, and the Chesterfield. After a long nite of waiting for police to come back to dust the room for prints and arguing with representatives at Expedia about having us moved to another hotel, we were finally moved at 4am. I woke up at 7:00 and headed to the front desk only to find out the manager would not be in until 10am. We waited, and waited, along with other furious guests whose hotel rooms were also robbed the night before while they were out to dinner and finally the manager strolled in around 12:00pm. How can a hotel operate with no manager for such a long period of time? Well the answer is that it cant and this is why several rooms were robbed. Two more details worth mentioning is that all of the victims of this crime were due to check out the very next morning and one couple had items in the safe that were also stolen. The people responsible for these robberies work in the hotel or are connected to the hotel. I truly believe that this is why the bartender was so curious to know our plans for the evening and why the front desk attendent didnt care and kept disappearing for 30 to 45min at a time while we were trying to be transferred to a different hotel. I highly recommend staying elsewhere. A police investigation is going on right now and we have contacted local press in Maimi so hopefully no one else will have to go throught what we did. Please contact me if you have any questions about my review of this hotel. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Fajardo: This is an absolutely beautiful property, with stunning views and an impressive array of amenities. We had a wonderful time. I would attribute this to the fact that we weren't paying for anything (this was a corporate award trip) and that our group had an on-site meeting planner who dealt with any potential pitfalls and kept us blissfully ingnorant. While our room was not yet renovated, it did have a spectacular view of the Caribean and was comfortably close to everything we needed, including the spa. It was clean enough, though not pristine, not "5 star" but perfectly acceptable. The hotel was supposed to be at 100% capacity, which concerned me upon check in - but the resort is so huge, you really don't feel like you're in a crowd at any time. The only thing we waited for was the funicular to get to the ferry. This wasn't ever any more than 5 minutes - no problem. The spa is wonderful, not the BEST, but good and clean with wonderful attendants. Food is good, again, not "5 star" but resort quality with one notable exception. . . Strip House is at least as good as most fine steak houses in NY or Chicago and the prices are similar (very high) but worth a trip upstairs. The decor is stunning. Overall, we thoroughly enjoyed ourselves. NOW, the warnings: a couple in our group did experience bed bugs and the type of nonchalant service described by other reviewers. They were shuffled from one disgusting, dirty room to another for two days and missed a couple of night's sleep. Another member of our party had jewelery stolen from a locked in-room safe. Not cool at all. Still others confided that their rooms were dirty, buggy, moldy, had holes in the walls or ceilings or were loud at night. Personally, I really enjoyed the natural sound of the tiny frogs and exotic birds at night. Overall, I think it's really the luck of the draw at the el con. We got lucky and are very thankful. Others, had a very unfortunate experience. In addition, the prices for food and services here are positively criminal. We enjoyed a six pack of Coors Light on the beach at Palomino Island for $36 plus tip. Breakfast buffet for two with taxes and tip (no alcohol) was $63. Lunch (hot dog and quesadilla with two beers) was over $70. A private cabanna at the pool is $214 per day, 50 minute massage $150 plus taxes and tip. On my own dime, I'll choose another lovely resort in the caribbean. This place really seems to have captured the market on corporate award trips and is priced accordingly. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Tulum: xxxxxxxxxxx: "Choose another hotel" I would have recommended this hotel based on its beautiful accomodations and friendly staff. However that all changed after many of the guests in our group were victims of theft. Cash, jewelry and other valuables were not only taken from the rooms, but taken from the safe inside the rooms!!! Talk about feeling violated. It definitely makes a visitor feel unsafe to be there. It's too bad. Obviously, this is a major management issue. The management not only was unhelpful, but they actually made accusations towards the guests who were stolen from! Unbelievable. There are too many other nice places to stay. Don't choose this one This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ St. Maarten/St. Martin: xxxx "ripped off at xxxxxxxxxxxxxxxxx" We had a wonderful week. YOur reservation system was flawless, we got just what we ordered. Facilities were great, lots of fun, great food all along the beach and in Grand Case, Oiyster Pond and the capital, and I would have talked about all that in this review, but our last day ruined the trip. While we were at the beach our final morning for about an hour, our locked room safe was opened in our locked condo and our wallets were stolen. Front desk said police would not investigate because nothing was broken into, so either they never called police, they were implying that we for some reason were faking the theft, or it is ok for employees or friends of employees to steal. They only got about two hundred Euro, but all our id's and credit cards. We spent our last two hours in St. Maritn on the phone cancelling credit cards. Once we got home we also had to call all credit bureaus and set up a fraud alert, and we pray that will stop anyone from stealing our identities. They did not take our passports or our travelers checks. They obviously did not want us to be trapped there. That would have forced an investigation. I give Cap Caraibe, which supervises the Caribbean Princess condos an absolute failing grade, and I am nearly certain their employees were in on the theft. How else could they have gotten in, in the one hour we were gone in broad daylight? We will return to St. Martin, but never to Caraibe orxxxxxxxxxx . It is a den of thieves. Please do not reject this review. If the companies involved want to challenge our review we will do so in court. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ xxxxxxxxxxxxxxx: "Stay Somewhere Else" Well, I was nervous when I read other reviews but I decided to book our trip any way. Big Mistake!! We stayed at the resort May 13, 2007 - May 18, 2007. The hotel is beautiful, the open airy lobby is nice, and the beach was clean. After reading reports about firm mattresses and loud hallways, I asked for an egg crate for the bed and to be on the highest floor available and did not have a problem with either of those items. Our problems started the morning after we arrived. We were up early because we had booked a fishing boat for the day. Our bathroom door did not shut properly so we had not shut the door until about 5:15am when our friends arrived at the door to pick us up for the fishing trip. My husband was in the bathroom and shut the door for privacy. When he tried to come out of the bathroom, we discovered that the door knob was broken and was just spinning. After trying to open the door from both sides we called the front desk. The man who was working at the front desk told us there was not a maintenance man until 7:00. I asked him if he had any tools we could use to try to get him out, he said no. I asked him what we were suppose to do, and he sat in silence on the phone. I asked to speak to a manager and was told the manager does not come to work until 9:00am. I told him I guess our only option was to kick the door down. He said "ok". So my husband had to kick through the fixed shutters at the bottom of the door and climb through to get out and make it to our fishing trip on time. When discussing this with the employee of the hotel he was totally unresponsive and said he would have someone come fix the door. When they had someone come fix the door they sent the "security" guard with him. The only problem with this is that the worker was on the inside of the bathroom and the "security" guard was on the outside of the bathroom. After they left I was missing my diamond ring that was in the jewelry bag in the bathroom. I went downstairs to tell my husband, who was at the pool, about the missing ring. When I told him, a man he was playing volleyball with said his wife’s ipod was stolen by a hotel employee who was collecting them and got caught trying to sell them to other employees. Then another man said people were given keys to his room by the front desk. These people got into their safe and took two rings!! When I talked to the manager, Tina, she told me they had not had any problems like this at their hotel. I informed her about the people I just met at the pool when I was telling my husband about my ring, and she said that the employee had been fired and the other situation was "just another weird situation". While speaking to the manager Tina, I realized why her employees were so unresponsive.....she was unresponsive and had no solution to my problem. She told me she would investigate the problem for the next two days, and then get back to me....conveniently the day we were suppose to be leaving to go home. She never got back to me and was unavailable on the day of our departure. It took me 11 days after my return to get a copy of the report she filled out. She has not offered to compensate me in any way for my diamond ring that was stolen and told me her insurance only covered items in the safe. In my opinion she already had our money, had no plans of compensating me and drug out the investigation until after my departure in order to not have to mess with me. The way this was handled was completely unprofessional and the fact that the “security” guard would not look us in the eye caused me concern. We missed our dinner reservations for the night because we were dealing with this situation, and the hotel manager Tina told us we would have to eat at the buffet. I find it odd that she could not get us reservations when you can pay another employee $30 and get reservations.....yes their employees will take money and magically you are able to get reservations. So to recap.....the hotel was very pretty, the pool was nice, the food was ok, the noise was not that bad, the beds were not that bad, the drinks were ok, the spa was a nice treat but I could not relax because I was nervous I was going to be stolen from again while I was in there, the management is severely lacking, the integrity of the staff in general is lacking, and concern and willingness to make a bad situation good is nonexistent. I would not return due to the amount of theft in the brief time we were at the resort. I am uncomfortable to know that even items in the safe are not safe. All visits to the xxxxxxx are definitely at your own risk! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Puerto Plata: xxxxxxxxxxx: "Watch out there is a thief about!" We have just returned from a two week stay at the xxxxxxxxxxxx resort in Playa Dorada and sadly our holiday experience is not one that we will have fond memories of. During our second week we had all our US dollars and English sterling cash stolen from our travel wallet that was locked away in the safe in our room. We had been made aware when we arrived that a theft had occurred the previous week and that it was advisable to obtain a safe key from reception to lock valuables away, which we duly did so. Of course this does not have any effect at all for someone with an access card to your room and an overriding passcode to the safe! During our two weeks there was at least three other thefts from hotel rooms that became apparent, which we discovered when speaking to the individuals concerned and that was also supported by our holiday representative. It also transpired even more thefts had occurred from previous weeks, but this is hearsay. It is not comfortable feeling knowing that someone has been rifling through your personal possessions, but the main frustration is at how the hotel management dealt with the whole situation. There was complete disinterest to the thefts with no obvious concerns to what was happening at the hotel or the potential damage this could cause them. The general manager was noticeable by his absence with delegated staff left to deal with annoyed guests who were not getting any satisfactory answers. No apology or concerns, nothing…..We were even unable to establish if any interviewing of staff who had entered our room during the period the money went missing actually took place. They laboured the point that no one else can access the safe at all, but this is not the issue, more the fact that there is someone who is helping themselves to other visitors money and possessions, regardless of whether it is in a safe or not. The hotel is completely dismissive that they have a serious problem with thefts and are not taking any positive action or steps to re-assure their clients. There was one positive point which our First Choice representative influenced and that was pressuring the hotel to refund us the 700 pesos we had paid for the ‘secure’ safe key. All the other aspects of the holiday were thoroughly enjoyable from the attentive support staff, food and of course the important ‘weather’, but an incident of theft does influence you on your future decisions on where to travel. The Dominican Republic is heavily reliant upon Tourism to support their economy and they need to stamp out incidents of this nature if they are to encourage visitors to return there again in the future. On another positive note we will definitely book again with First Choice Holidays – the best flight and on board entertainment/food we have experienced, despite upgrading to Premier Class and not being sat next to one another (maybe that was the reason)! For those that visited the beach ‘I got the monkeys, monkey see, monkey do’! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Kissimmee: xxxxxxxxxxxxxxxxxxxxxt: "Do not stay here! We were robbed !" My family stayed here a few years ago. and our safe was broken into! When we returned to our room one day, we were unable to open our safe. We called the front desk for assistance, but no one ever showed up. So my husband went to the front desk and asked for assistance right away because we were concerned about our valuables. The hotel clerk (who was rude the whole time we were there) wrote the special access code down on a piece a paper and asked the hotel maintenance person to assist us. After numerous attempts, this man was unable to open the safe, so he handed the slip of paper over to my husband and asked him to try! We could not believe this!!! This code can open any safe in the whole hotel. What a major breach of security!! Lucky for them, we are honest people. Afterwards, we did discover that one of our credit cards had been stolen. I highly recommend not staying at this hotel because the hotel staff cannot be trusted. When they clean the rooms, the doors are wide open to anyone on the streets to just walk in. I suggest paying a little more $ and stay at a more upscale hotel or stay right in Disney. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ ------------------------------ Playa del Carmen: xxxxxxxxxxxxxxxx: "Fantastic Holiday - Great Resort" We stayed at xxxxxxxxxx on 6 th Mar. 07 for two weeks via Thomsons. Like others, we were a little put off by some of the negative reviews but decided to go anyway as it fitted the location, time and budget. I must say that while I sympathise with some of the negative comments I cant say I agree with many of them. I hope to give you an un-biased review. The original Caracol Village was severely damaged by hurricane Wilma in Oct 2005 and as a result the resort was closed for many months and virtually rebuilt, refurbished and extended. Security : There is safe in the room with a PIN number electronic lock, which is as useless as a chocolate fireguard. Staff can over-ride the combination and make off with ya dosh. This happened to a Welsh couple we met. They had over £200 pounds stolen from their safe. xxxxx would do nothing about and requested that they didn’t involve the Police, however the oweness is on the couple to somehow prove their loss. They are going to sue them when they get home. xxxxxx really, really need to do something about this as it is a big problem. There are security guards around the resort 24/7, for what its worth. Staff : They are the most hard working, polite, friendliest folk you will meet. Sure you might get the odd grumpy guy who might have had his fill of difficult tourist for the day, but by and large they are the best. The buffet restaurant staff are superb and cant do enough for you, keeping you supplied with constant water, wine, coffee, wine, beer, wine and did I mention wine. Animation and dance staff are brilliant, as are the room cleaning guys, and front desk staff, but the telephone switchboard lady and the thief who nicked our friends dosh gets the big raspberry! You suck ( as our American amigos would say ). Overall : Overall we loved our stay at SC. It was one of the best holidays we have had. Sure its not perfect, but for the money we paid you cant do better. I think it deserves its 4 star rating but it would need to lift its game slightly to get a 5 star. Mexico, and Yucatan in particular is a very interesting place, has great weather, the second longest reef in the world and above all really nice people. Weatherwise, we had great weather and came home with a good tan. Mid March to end of June is apparently the best time. If you are considering bookingxxxxxxxl don’t hesitate, you will love it. We will go again that’s for sure This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cancun: xxxxxxxxxxxxxxxxxxxxxxxx: "Not brilliant!" Our stay at the xxxxxxxx Club was overshadowed by a number of disappointments. Firstly on arrival me and my family were sent to a room on the 8th floor, with one king size bed, in the old tower. After trying to explain to the management that either myself or my 8 year old daughter was spending the first night of our holiday on the tiled floor, they decided to send a rusty old camp bed up to cover us for the evening. We explained to them that we had requested a double room with 2 beds in tower 2. They however dismissed this with a shrug of the shoulders. We were pleased to get moved over to tower 2 the next again morning, but had to do some serious persuading to the management for this to happen. The room was much nicer and more modern. The air con however wasn’t the best, the room was constantly damp with the tiled floor nearly always wet and slippery! Our disaster came a few days after when we realised that our safe had been broken into! We had $500 and £50 stolen. This was much unexpected and my wife broke down in tears. I was, as you can imagine fuming with anger. I got the manager to explain what he could do and he replied nothing. Was so angry that he even threatened to get the police which I thought was a shambles, I mean lets face it wouldn’t you be angry if you had half your money stolen and the management try to make you out a liar. I had to spend a day at the police station reporting the crime and filling in forms for insurance purposes. Apart from those events, we thoroughly enjoyed our stay. We were determined not to let this ruin our holiday. The food was excellent. Our favourite was the steak house (ask for Manuel as your waiter, he so kind and charming), Try the ribs, they are amazingly beautiful. The Sans Souci is also a must, no children are allowed but this is a mind blowing experience. The food is to die for. The bars are also very good, although the entertainment isn't the best. The staff are great and they work effortlesley to please you. Big shout out for Miguel in the adult pool, top guy. Overall the hotel its self is good, just those early problems which put a damper on it. Cancun is a lovely place and we are already looking at going back next year, but wanting to try a new hotel. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Playa Panama: xxxxxxxxxxxx: "Great For Spring Break" Our family of four just returned from a week at the xxxxxxx with a group of about thirty parents and teenaged kids. Most of the kids were 17 or 18 years old. This resort is attractive enough with nice lanscaping set on black sand beach of the Papagayo Bay - not the ocean. Do not expect any waves (no surfing here). The water temperature is nice and there is excellent snorkeling at the rock formations on either end of the beach. There are two nice pools, one with a swim up bar. One of the pools (without the bar) is located on the more adult oriented side of the resort. This resort is great for families of older kids. Not much for younger children. Activities include kayaking, jet skis, fishing, snorkeling, eating and drinking. There are numerous off site excursions to choose from (zip lines, rain forest tours, etc.), but they will typically take up the entire day. The closest golf course is at least 90 minutes away (you cannot play at the Four Seasons unless you stay there). Many of the teens in our group were over 18 years old so they could legally consume alcohol - fortunately the alcohol apparently is very weak - I gave up on trying to find that relaxing buzz and switched to iced tea or water. The liquor is definitely not top shelf. The food is typical all-inclusive buffet. Mediocre vairety and quality. Often having to wait in line for the more popular foods to be prepared (bacon in particular). I was dissapointed as I have had much more variety and quality at all of the other all-inclusives at which I have stayed. I will say that the specialty restaurant, El-Dorado, was excellent, with great food and real cocktails. We actually enjoyed the pool snack bar more than the buffet style restaurant. The rooms were nice enough but definitely not luxurious. The tile floors often felt gritty, drains drained slowly - but the beds were comfortable and the air conditioner worked well. Beware of keeping valuables in the safe - one couple in our party had $800 cash stolen from it. The view from most of the rooms is pretty nice as well. The atmosphere was quiet in general. There was not much noise at night and not much to do. There was a cheesy Broadway style show every night in a musty smelling amphitheater which turned into a disco after eleven p.m.. Our kids were there every night. The staff was mostly helpful although service in the buffet was poor. There seemed to be a lack of wait staff around the pools and on the beach as well. Overall it was a fun vacation, well suited for our group of thirty-eigth. It is only a medium sized resort so wherever we went we would see someone from our group. If you want more luxury and service, consider The Four Seasons, Paradisus Playa Conchal, or Occidental Grand Papagayo. This review is the subjective
opinion of a robbed traveler and not of milockie.com Cabo San Lucas: xxxxxxxxxxxxxxx: "Owner for 4 years, going back this November" We have been owners for four years and plan on going this November. We missed last year due to our son being born and us moving to Florida. Anyway, I just wanted to express my experiences from the past and my concerns about what I read by other reviewers. First, we never had a problem with our room or money being stolen. I would be as furious as the others who had their safe broken into. We are planning not bring any of our rings or jewelry with us. I always get money at the ATM when needed and keep my CC's with me. The front desk has always been confusing since they have one side for members and the other for non-members. It's not big enough to handle all the people checking out and in at the same time. We arrive at the middle of the week to avoid the crowds and get better airfare. We've had to wait at check-in but not for long. Accomadations for non-members or trades usually end up in the tower that faces Villa La Estancia. Members are in the other tower and every time we had an outside room facing the beach. We've never seen roaches in the rooms but had to call in the past for them to clean them since it was missed during the daily routine. Food can be purchased at the onsite small grocery store. I say small but it does have a nice variety of foods. Enough to keep you satisfied. We cook about two nights during the trip. We never get the all inclusive since we feel it's better to go out on the town and experience the great restaurants. Our favorites are: Mi Casa, Cabo Wabo, Mike's Trailer Park and Bella California (off the back of the resort). If you go to Bella have the Mixed Grill for Two. Excellent dish with Lobster, Shrimp, Steak, Chicken, grilled on a huge dish heated by a lava rock fire underneath. They pour lit tequila over the dish and then it burns off. Oh yeah, the office is a great place right down the beach and they have huge 2/1 happy hour drinks from 2 pm to 7 pm. Great place for a snack or lunch. The resort has always been clean. The rooms, pool, hallways, spa never looked dirty to us. We hope this has not changed in two years. Getting around - We suggest you make arrangements for the hotel in advance to pick-up and return to the airport. Unless you are going outside of Cabo do not rent a car. Taxis take you to and from town. I don't know what they cost because the price changed every visit. One year it was $9 to town for four people and $8 back and the next year it was a dollar cheaper each way. My only complaint is that they close the bars in the resort at 10 pm every night. They probably want you to go to town but I like coming back from a late dinner and having a drink. Only problem is you have to have it in your room. We will write another review after we go in November to update what has changed or is different over the past two years. Hope it is great and we have no issues like some of the others. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Patong: xxxxxxxxxxx "Room buglarized - Hotel Manager/Staff Questionable" My wife and I stayed at the xxxxxx hotel in December . During our stay, our room was bugalarized and about $350 USD was stolen. We were out on a day excursion and returned to find the room safe opened and our bag emptied. What was peculiar is that when we returned, both our room card keys did not work and we had to go to the front desk to have them re-coded. We spoke with the hotel's front desk manager, Lakkana Wansong, who appeared very sympathetic to the situation. She retrieved the door lock's log and reported that there were an unusual number of entries into our room in a very short period of time by the maid. We later learned that the maid just started working at that hotel. The manager confronted the maid but she unsurprisingly denied the allegations. Ms Wansong then suggested that the two of us go down to the police station and file a report against the maid. It was useless- the police took the report and pretty much shrugged it off. While at the station, there were a number or western tourist reporting various thefts, so travellers beware. Back at the hotel, Ms Wansong spoke with her manager, Mr. Greene, who offered to refund our stay at the hotel. We had paid $563.34 for 4 nights. We thought that this was a reasonable settlement since all evidence suggested that it was their staff who stole the money. Upon check-out, Ms Wansong apologized for the incident and reassured us that we will recieve the refund. That was over 6 months ago. Once we left the hotel, we got little to no response to our inquires about the refund. She kept telling us that the refund was in their "accounting department" and it will be processed soon. Giving them the benefit of doubt, we waited foolishly. Well, as it turns out, you have 60 days to dispute charges with Citibank MasterCard (or any credit card for this matter). After 60 days, it's up to the merchant to refund. Here is an email we received from the front desk manager: "Dear Mr. Yeung, Thank you very much for your email. Now, your the refund is on accounting process, I will follow up with accounting and will reply you by today. Best regards, Lakkana Wansong Front Office Manager xxxxxxxxxxxx Needless to say, I will not be returning to that hotel and advise everyone visiting to stay away from this place. On a side note about the hotel, we stayed at the Oasis Wing in a Superior room. We found it to be small, plain, and ok. We found the staff to be surprisingly unfriendly and unpleasant. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Puerto Vallarta: xxxxxxxxxxxxxxxxxx: "NO stars for xxxxxxxxxxxxxxxx-awful" Our experience with xxxxxxxxx was the absolute pits. We traded a week at a Marriott Resort in Hawaii for two studios in this hole so we could accomodate 2 Adults, 2 teenage daughters and two of their freinds. When we checked in they deceided that the studios could only accomodate 2 people each, and we would have to pay an additional $30 a night for the two additional people (each room had two double beds). We were very upset as we traded a great property for these studios and were already assumming a great loss (which w e accepted) and now they were trying to charge us extra. Here is where all the lies started. When we complained, they said they called Interval International (II) and that II said that we had to pay for the additional persons. This was on a Saturday and if you have ever contacted II you always have about a 5 minute hold. We insisted that we be allowed to talk to them, but now their "direct line" with interval was busy. I don't think I was lied to so many times in 15 minutes in my whole life. The manager Francisco lied to us, as did his assistant Rosario. They also said they would help us contact II the next day to resolve the issue, nope. They made absolutely no attempt to help resolve any problems. They directed me to a pay phone where I tried to contact II, but my 10 minute phone card ran out. Next our daughters rooms were broken into and the safe pried open and CD players stolen. This was an inside hit as a key was used to open their door. They cased our room by repeated calls to our room and then hanging up when we answered. When one of the girls quit answering, they knock on the door and was nowhere to be found when we opened the door. We believe it was the concierge husband who was also the person we had worked on with some time-share stuff and was also an exemployee of xxxxxxxxxxxxx. He was the only person that knew us. He called my daughters room looking for me. He thought this room was mine as it was the better of the two. After all the failed calls he greeted us at our taxi that evening to make sure we were going uptown for the night. That evening we were broken into and I never saw this guy again nor any of the promises he made. I'm thankful he hit the wrong room. I can go on and on about how these people refuse to help you. If they think they can make a buck they'll help you. This place is a staging point to get you into their time share promotions. Had they put half the effort into resolving my problems as they did trying to get me into their time shares or promotion tours I would have enjoyed my vacation. This was the rainy season so the rivers were worked up and I've swam in cleaner farm ponds. The rooms were ok. Our view was the laundry mat and a vacant lot full of trash. They checked in 130 people on Saturday and it was a zoo. We had several people try to call us, but could never get through or we were not guest at their facility. This place is listed as a world resort with II and 5 stars. No fricken way. Puerto Vallarta was nice as were most of the people. Just avoid this place like a plague. When we checked out we had a zero balance, we didn't spend a dime at their facility. This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Puerto Plata: xxxxxxxxxxxxxxxxxt: "Be careful...please read everyone" Me and my boyfriend stayed at the xxxxxxxxxxxxx resort for two weeks during the Easter vacation which is holidays for Dominicans also. The thing is..be very careful of locals or of whoever. We don't exactly know what happened to us but one afternoon while walking on the beach...having a drink here and there...the whole beach is a big bar..different hotels but they don't really mind tourists stopping here and there and having a cuba libre..you tip them and they're happy. We were also happy but we met this local on the beach...he was talking away and even invited us to his family which I thought might be fun but didn't accept.. he then offered some sambuca in a flask he had..and well..we had a few sips me and my boyfriend. That's where our problems started..We hardly remember walking back to the room..barely made it I'm sure. I remember bits and pieces of having taken a shower but after that complete wipe out. It's not even a blur it's a complete night that we blacked out both of us. We finally woke up at 1am and both of us were sick like dogs...we definitaly were drugged. Next morning we got woken by a telephone call at 7am stating that our horse and buggy was waiting..They were probably just checking if we were alive or something. But wait there's more. When we checked in our safe later that day...I was left with 80$ Canadian and 70$ US..I had 300$ Can. and 160$ US. My boyfriend had his money stolen also..which was around 500$ Can. They didn't take any passports or anything else but just money. We later checked all access to the room and found that one window in our room was unlocked. It's a good thing that my boyfriend had the sense to hide money elsewhere than stash it all in the safe. Of course we complained to reception and they did nothing about it. Go to the cops they said...yeah! right..the whole country is corrupt I find!! I really am a friendly and honest person and this experience openened up my eyes. I think it can happen anywhere of course but this hotel needs to work on security a bit more. Other people were robbed on the resort... I suggest that everyone talk about it if it happens to you. Really...tourists need to be warned and really make a fuss at the reception more often. I really am dissappointed about this because I enjoy vacationing ++. We didn't let this damper our vacation...we had a blast after that. We will just be very careful next time we go. It's the not knowing what happened that night that is still troubling me. This review is the subjective
opinion of a robbed traveler and not of milockie.com ------------------------------ Cancun: xxxxxxxxxxxxxxxxxxxxxx: "worst resort!!!!!!!!!!!!!!!!!! First of all I love Cancun I have been there many times now and visit about four times a year.Me and Cousin decided to try out this resort because it was a 21 and over and soounded fun. I was reading others reviews about this hotel before leaving and was not to impressed with all the bad things said. First two days there seemed great the rooms were clean but did have a musty smell the food was not that great, i starved the whole week!!The service was horrible at this resort, the mangers were just horrible, my safe was broken yet they still allowed me to use it and pay for it without my knowledge of it not working.....so i got 600 dollars stolen out of it along with a new digital camera and gold jewely that is unrepalceable considering i got it from italy when i was born!!!THe manger and security did nothing about this and did not give me a copy of this report i filled out for my insurance! All i got to say is listen to reviews posted because this place is a dump and a mess.If you are middle aged and a drunk and got no morals and life or friends this is the place for you to go to.THis was such a bad experience at this resort, if yu want to experience cancun fun do not go here and if you do decide to stay here you will probably be on this site writing the same kind of review when you get back.I ahve not one good thing to say,,, plus the beach is white rock not white sand and the water looks disgusting. And to top it off at time of check out i had to pay 40 dollars they said i used the phone which i did not...Never ever again!!!! This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Arrived Jan 13 and it was raining therefore our bathroom window leaked all over the counter and soaked everything...not a big deal. We paid for Ocean front jacuzzi suite and ended up with ocean view, quite a difference upon seeing an actual oceanfront suite! I had read, prior to leaving on trip, about the odd smell of sewage, well...how about everyday we were there, all day long the horrible stench of sewage in our room...how romantic!!! If you happened to read, prior to your trip, about two lobster dinners per week...don't be fooled!!! Not everything is inclusive, you have to pay 135.00 US per lobster dinner on the beach, and hopefully its not windy, as its quite windy in the evenings and you loose have your salad to the wind! Food was average, service very, very slow and you don't always get what you order or something is missing from your plate. Also, the first night we noticed our bedside clock was broken...we finally got a new one on the third day after many requests. The shower nozzle broke half way thru our trip and was never fixed and a couple of times we had no running water for short periods of time. Rooms were kept quite clean, BUT suspected that someone was getting into our room safe with another key (as we ALWAYS had it locked and the key with us at all times) so, we set them up and sure enough we had a total of 300.00 cdn stolen!!! After reporting this to managment we basically were told, "its impossible" and nothing was done about it!!! But it is Mexico after all! The beaches are nice but Tulum beaches far nicer. Be up very early if you want a palapa beach bed or lounger. Definitly not a 5 Star resort This review is the subjective opinion of a robbed traveler and not of milockie.com ------------------------------ Cancun:xxxxxxxxxxxxxxxxxxxx: "I'd think twice about visiting this resort" Think TWICE, maybe even three times before visiting this resort. I planned what was supposed to be a week of fun and relaxation for me and 3 friends. This much needed vacation turned into much more of a hassle than anything. The xxxxxxxxxxx appears to offer everything you could possibly want, but gives you VERY poor service in return. Upon check in, the staff was quick to change our room plans placing two of us in a room that were not close in proximity at all. This resort is very big so plan on doing A LOT of walking. They claimed that they had no rooms that were together but of course when you make the reservations, they tell you that they do. Not really a big deal though, but it gets better. We kept our bags with the hotel staff who stated they will bring them to our rooms. Wonderful service I thought to myself!! Little did I realize my bags wouldnt arrive to my room till almost 2 hours later...why? because they lost them. Apparently sent them to the wrong room. But ok, if that was the worst thing that could happen it wouldn't be so bad. This is important. DO NOT..I repeat DO NOT use the room safe to store cash or valuables. And carry the room key WITH YOU..at ALL TIMES. Reasons for this follows. On our second day at the resort, my friends had placed cash in the safe. 400 dollars was gone in two hours it was unattended. Security was called to the room and they stated that "maybe you spent the money and didn't realize how much you had" Trust me on this one, I think anyone would know if they spent 400 dollars. I myself didnt keep the safe key on me. I kept it in my room, stuffed in a sock. Well, low and behold and key went missing. When i went to the front desk and told them it was stolen, all I got was a staff member telling me that maybe I put it somewhere else and forgot. Ok, well I didnt. He also stated that it says in the safe itself to keep the key on you at all times. But it DOESNT. The hotel charged me $100 to break the safe open because they stated theres only one key. They were there very quick to get in the safe...thats about the only thing they "jumped" too. Okay now onto excursions. My friends and I planned an excursion to go parasailing. If you plan an excursion and need to cancel it, you need to do it 24 hours in advance. Apparently they have someone watching the clock because they mean it! It rained the day before our parasailing excursion and thought we should cancel it for the next day in case it was still raining. Well, apparently we just missed the 24 hour cut off and they wouldnt refund our money. Great customer service right?!?!?!? It rained, and we didnt go. Lastly, if you need to go to the doctor they have staffed within the resort, I hope you brushed up on your spanish in high school. It amazes me that they dont have an english speaking doctor in this resort where almost EVERYONE there speaks english. My friend got really sick...and had to go see the doctor. They gave her one shot of "something"..she still doesnt know what it was..and then charged her 148 bucks. Now what happens if she was alergic to certain medications?? Would the doctor know that?? No because she didnt speak english and couldnt find out whos allergic to what!!!!! Sure enough, my friend came home and the next day went to her own physician and found out she had E-coli. An infection she got from the food (so we think). We were very careful not to drink any of the water, even though they claim they filtrate it. The food she got it from was a steak that during dinner, they cook to order right in front of you. Dinners are very busy with longgggg lines. So I would stay away from ordering food that isnt already cooked. Well, I hope this gives you somewhat of a bad taste in your mouth for this resort. This review is the subjective opinion of a robbed traveler and not of milockie.com -------------------------------------------------------------------------------------------------------------------- |
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Sources from Tripadvisor.com |